RwandAir Product and Service Delivery Supervisor

RwandAir is the Rwanda National Carrier. As it continues to reposition, consolidate and expand, a number of opportunities continue to be available for immediate recruitment. We are looking for exceptional people to work for an exceptionally demanding organization.

Desired candidate will be results-driven, be service-focused, a team player, an effective communicator with unquestionable honesty and integrity, be technologically aware and have an exceptional interpersonal skills. It is on this basis that Rwandair wishes to recruit staff that will assist the organization to achieve its objectives.

Job Title: Product and Service Delivery Supervisor
Department: Flight Operations 
Section: Cabin Service
Unit: Cabin Service
Location: Kigali

Key Responsibilities

• In conjunction with the marketing department, design and deliver an in-flight product of superior quality and value for money to that offered by the competition while exceeding the cost targets of the company budget.
• Provision of in flight cabin product in accordance with the customer service guidelines.
• Development of Duty Free onboard sales and revenue generating opportunities arising from the promotion/sale of in-flight product inherent in the service delivery philosophy.
• Responsibility for the training of personnel relating to in-flight product.
• Assist in the recruitment of the cabin crew.
• Ensure cabin crew grooming and uniform regulations, service standards, and job performance is maintained to Company Standards.
• Perform quality service reviews and research of the in-flight product to ensure adherence to product standards and customer service guidelines trends in the market.
• Conduct general administrative oversight and co-ordination of In-flight Services.

Required Qualifications

• Educational background in Hospitality, Leisure, Travel & Tourism.
• Previous management experience in airline cabin service operations.
• On board Service training, Catering and Talent development experience.
• Willing to travel frequently, when required.
• High language proficiency standard in English and French.
• Previous Cabin Crew experience.

Knowledge, Skills and Abilities

• Interpersonal skills
• Ability to communicate
• Ability to work under pressure
• Computer skills
• Ability to work under minimum supervision
• Ability to listen closely to customers
• Time management skills
• Analytical and evaluation skills

How to apply:

• An application letter addressed to Senior Manager -Human Resources
• Recent and detailed curriculum vitae
• Relevant certificates
• A photocopy of the national identity card
• Two passport photos
• Three current referees

The deadline for submitting application documents is January 4, 2013 at 4pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building.

Senior Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Only shortlisted candidates will be contacted. 
Note: RwandAir is an equal opportunity employer.