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NAFASI ZA KAZI UTUMISHI , DEADLINE 6 JUNE 2017

The Secretary, President’s Office, Public Service Recruitment Secretariat, on behalf of the Prime Minister’s Office, Labour, Youth, Employment and Persons with Disability and Presidential Trust Fund for Self-Reliance (PTF), invites qualified Tanzanians to fill two (2) vacant posts.

1.0 CHIEF EXECUTIVE OFFICER OF THE OCCUPATIONAL SAFETY AND
HEALTH AUTHORITY (OSHA)

1.1 BACKGROUND
The Government through the Public Service Reform Programme (PSRP) established Occupational Safety and Health Authority under the Executive Agency Act No. 30 of 1997. Occupational Safety and Health Agency was officially launched on 31st August, 2001. It has been set up with the aim of improving the health and wellbeing of workers, and of workplaces. This will be achieved by promoting occupational safety and health (OSH) practices in order to prevent occupational
injuries and diseases, and ultimately achieve better productivity.

The primary objective of the Occupational Safety and Health Authority (OSHA) is to  ensure creation and maintenance of ideal work environments which are free from occupational hazards that may cause injuries or illness to all employees in work environment. This will be achieved by promoting occupational health and safety practices in order to reduce accidents and occupational diseases, and ultimately achieve better productivity.

JOB TITTLE: - Chief Executive Officer

REPORTS TO: Permanent Secretary- Prime Minister’s Office- Labour, Youth, Employment and Persons with Disability

SUPERVISES: Directors, Heads of Units and Zonal Managers

DUTIES AND RESPONSIBILITIES

The Chief Executive is the Agency’s Accounting Officer and shall specifically be
responsible for:
i. Preparation and submission of strategic business plans and associated budgets;
ii. Implementation of the approved plans, including the achievement of performance targets;
iii. Organization and Management of the assets and resources allocated to the
Agency efficiently, effectively, economically and in accordance with the principle of fairness and equality as outlined in the Executive Agencies Act and its Regulations;
iv. Management and allocation of the assets and resources allocated to the Agency;
v. Preparation and provision of Agency performance reports and financial statements to the Permanent Secretary;
vi. Ensuring that all aspects of the management and organization are kept under review and they suit OSHA’s business needs;
vii. Contributing to the development and formulation of policy changes, including assessing the impact and practicability of proposed policy changes and ensure those changes are implemented efficiently;
viii. Promoting public confidence in the expertise and quality of its service and impartiality of the Agency decisions.

1.2 QUALIFICATIONS AND EXPERIENCE
i. Master Degree either in Occupational Safety and Health, Medicine, Environmental Health Science, Engineering in (Mechanical, Geological, Electrical or Chemical), or any other related fields;
ii. At least ten (10) years working experience in Senior position of which six (6)
years should be in Senior Management position in reputable organization;
and
iii. Age should be below fifty (50) years.

2.0 PRESIDENTIAL TRUST FUND FOR SELF RELIANCE

2.1. HEAD OF HUMAN RESOURCE AND ADMINISTRATION

2.2. BACKGROUND

Presidential Trust Fund (PTF) is a Financial Institution, established by the
Government of Tanzania, in 1984 under the Trustees Incorporation Ordinance,
Chapter, 375.

The objective of PTF is to promote self-help and self-employment spirit to marginalized Tanzanians, especially, to empower youths and women in Tanzania by providing innovative financial and non-financial services through a team of competent staff, in ensuring wealth creation to the beneficiaries.

JOB TITTLE: Head of Human Resource and Administration

APPOINTED BY: The Board of Trustees
REPORTS TO: The Chief Executive Officer
SALARY SCALE: As approved by the Board
TENURE: Four (4) years renewable on satisfactory performance
AGE: Not above 45 years old.

DUTIES AND RESPONSIBILITIES
The Human Resources and Administration Manager (HRM) heads the Human Resource Department and oversees all human resource systems and procedures including recruitment and selection, training and development, performance management (evaluation), conflict resolution and Compensation/ rewards management and ensuring compliance with governing regulations. The HRM is responsible for the development of HR policies and procedures and s/he is in charge of all Administration issues.

The Head of Human Resource and Administration Manager main Duties and
Responsibility are:

i. Develop and implement HR Strategies, Policies, system and procedures to meet the strategic goals of the institution;
ii. Conduct regular review of HR policies, systems, and procedures and update the Human Resources Manual;
iii. Communicate human resources policies and procedures to all staff and guide/facilitate the implementation of new/ reversed systems/ policies through continues interaction with line Managers and other staff Members;
iv. Work with Senior Management team in designing and implementing competitive incentive package for key positions;
v. Oversee employee benefit administration to ensure that provides quality services to the institution;
vi. Develop and update annual staffing/ recruitment plans in collaboration with line Managers;
vii. Design and implement recruiting, selection and orientation procedures;
viii. Coordinate and administer employees’ salaries, incentives and terminal benefits according to the statuary requirements;
ix. Conducting training needs assessment and execution of annual training plans to support the needs of the institution;
x. Develop mechanisms within the performance Management System for measuring effectiveness of different training initiatives;
xi. Develop and monitor human resource and succession planning to ensure the availability of appropriate staff in the affiliate;
xii. Establish and oversee processes that prevent internal conflicts among staff members and department, and facilitate resolution of conflicts when they occur in collaboration with the senior management team;
xiii. Provide support as needed to resolve issues related with employee disciplinary matters;
xiv. Facilitate employees welfare including health, safety and sports and culture;
xv. Oversee Institutional Performance Management System including performance planning monitoring/coaching, performance appraisal and employee development, ensuring that the performance management is implemented properly throughout the organization;
xvi. Plan, prepare and control HR budget in line with institutional financial regulations;
xvii. Ensure proper maintenance and update of all institutional files; and
xviii. Perform any other duties as may be assigned by Chief Executive Officer.

3.0 QUALIFICATIONS AND EXPERIENCE
i. Holder of a Degree either in Administration, Public Administration, Human Resource Management, Business Administration or its equivalent;
ii. Master Degree either in Administration, Public Administration, Human Resource Management, Business Administration or its equivalent is an added advantage;
iii. At least six (6) years proven experience in relevant field and three (3) of which should be in Senior Managerial position; and

iv. Working Experience in Microfinance institution and finance management in reputable microfinance institution will be added advantage.

4.0 GENERAL CONDITIONS

i. Applicants must attach an up-to-date Curriculum Vitae (CV) having reliable
contacts, postal address/post code, e-mail and telephone numbers,
ii. Applicants should apply on the strength of the information given in this advertisement.
iii. Applicants must attach their certified copies of academic certificates;
- Postgraduate/Degree/Advanced Diploma/Diploma/Certificates,
- Postgraduate/Degree/Advanced Diploma/Diploma transcripts,
- Form IV and Form VI National Examination Certificates,
- Computer Certificate,
- Professional certificates from relevant authorities,
iv. Form VI and form VI results slips are strictly not accepted,
v. Testimonials and all Partial transcripts will not be accepted,
vi. Presentation of forged certificates and other information will necessitate
to legal action,
vii. Applicants employed in the public service should route their application letters
through their respective employers,
viii. Applicants who have/were retired from the Public Service for whatever reason
should not apply,
ix. Applicants should indicate three reputable referees with their reliable contacts,
x. Certificates from foreign examination bodies for Ordinary or Advanced
level education should be certified by The National Examination Council
of Tanzania (NECTA) and National Council for Technical Education (NACTE)
xi. Certificates from foreign Universities should be verified by The Tanzania Commission for Universities (TCU),
xii. The attachments shall include one recent passport size photos; certified  copies of academic certificates, transcripts and the applicant’s birth certificate. Deadline for application is 06th June, 2017.
xiii. Applicants with special needs/case (disability) are supposed to indicate,
xiv. Only short listed candidates will be informed on a date for interview,
xv. Application letters should be written in Swahili or English and must be signed by an applicant.

All applications must be sent through Recruitment Portal by using the following address; http://portal.ajira.go.tz/ (This address can also be found at PSRS Website, Click ‘Recruitment Portal’)

NOTE: APPLICATION LETTER MUST BE ATTACHED DURING APPLICATION
SUBMISSION.

APPLICATION LETTER SHOULD BE DIRECTED TO THE FOLLOWING
ADDRESS:

THE SECRETARY,
PRESIDENTS OFFICE, PUBLIC SERVICE RECRUITMENT SECRETARIAT,
27 BIBI TITI MOHAMED ROAD,
P.O.BOX 63100, MAKTABA COMPLEX
11102 DAR ES SALAAM

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NAFASI ZA KAZI EWURA , DEADLINE 31 MAY 2017

The Energy and Water Utilities Regulatory Authority (EWURA) is an independent, world class regulatory authority responsible for licensing, tariff setting and quality of service regulation of the electricity, water, petroleum and natural gas sectors. EWURA has the following vacancies for which suitably qualified Tanzanian citizens are invited to apply.

1. DIRECTOR GENERAL’S OFFICE
1.1 Post Title: Manager, Procurement Management – 1 post

a) Duty Station: EWURA Head Office
b) Reports to: Director General Manager,
Procurement Management will be responsible providing coordinating, monitoring and providing professional advise with regard to all matters related to procurement at the Authority.

c) Main Duties and Responsibilities:
i) To prepare, coordinate and implement Annual Procurement and disposal plans.
ii) To prepare and present periodic reports to the Tender Board.
iii) To ensure conformity with the Public Procurement Act, its regulations and guidelines.
iv) To advise the Authority on all matters pertaining to procurement.
v) To review and evaluate procurement requirements and recommend appropriate alternative procedures.
vi) To act as the Secretary to the Tender Board.
vii) To coordinate preparation of tender bidding documents.
viii) To review, quality-check and clear tender evaluation reports.
ix) To conduct training in procurement and contract management.
x) To validate authenticity of payment certificates and invoices.
xi) To coordinate development and review of policies relevant to procurement function.
xii) To effectively administer all resources allocated to the Department, including offering technical and operational support to staff members in the Divisions.
xiii) To undertake any other related duties as may be assigned by the Director General.

d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
i) Bachelor Degree or its equivalent in Materials Management, Procurement and Logistics, Engineering, Architecture, Law, Quantity Surveying or any relevant fields with proven specialization or coverage in procurement.
ii) Possession of Master’s Degree in any of the relevant field or Business Administration.
iii) Certified Procurement and Supplies Professional (CPSP) is required.
iv) Must be licensed by PSPTB
v) Must be registered by appropriate Professional Bodies.
vi) Knowledge and Competence in Information and Communications Technology (ICT) applications. and
vii) Not less than Seven (7) years working experience in relevant field in a reputable institution(s) out of which three (3) years should be in senior position in procurement.

1.2 Post Title: Senior ICT Officer – 1 post
a) Duty Station: EWURA Head Office

b) Reports to: Principal ICT Officer
Senior ICT Officer will be responsible for ensuring the efficiency and effectiveness of the ICT activities at the Authority.

c) Duties and responsibilities:
i) To provide support in developing and implementing Information Communication Technology (ICT) Strategy in order to facilitate the design and development of regulatory monitoring systems.
ii) To participate in advising management on suitability of existing and future ICT hardware and software.
iii) To ensure proper security of sensitive data and integrity checks
iv) To provide support in ensuring that the planning and development of ICT systems is designed and carried out in an orderly, cost effective and efficient manner.
v) To provide support in designing and maintaining procedures, rules and regulation for the development and application of ICT.
vi) To provide support in developing an in- house database and other programmes to ensure safe custody of data and information.
vii) To provide support in conducting programming activities including system designing, documentation of procedures, and operation of computer and peripheral equipment.
viii) To provide support in advising the management on computer training needs for authority employees.
ix) To effectively supervise and guide members of staff reporting on the job.
x) To undertake any other related duties as assigned by the supervisor.

3 d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
i) Possession of university degree or advanced diploma in computer science, information and communication technology or related field with significant competences in computer software applications, operating systems and networking.
ii) Possession of professional certification such as CISCO, CISA and CISM will be an added advantage.
iii) Possession of Master’s Degree in a relevant field will be an added advantage.
iv) Possession of at least five (5) years’ work experience in the field.

2. INTERNAL AUDIT DIVISION
2.1 Post Title: Principal Internal Auditor – 1 post

a) Duty Station: EWURA Head Office
b) Reports to: Manager,
Internal Audit Director of Legal Services will be responsible for providing legal services to the Authority, receiving and processing complaints and concerns from regulated suppliers and consumers and general public.

c) Main Duties and Responsibilities:
i) To assist in carrying out periodic internal audits on financial and operational matters as per the Annual Internal Audit Plan.
ii) To follow up on the progress of implementation of recommendation and directions of the Board of Directors on regulatory matters.
iii) To coordinate evaluation of internal controls and risk management systems and procedures and recommend actions for improvement.
iv) To coordinate review of audit procedures and working papers.
v) To follow up replies in internal and external audit questions and verifies implementation of audit recommendations.
vi) To effectively supervise and guide members of staff reporting on the job.
vii) To undertake any other duties as assigned by the supervisor.

d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
i) Possession of University Degree/ Advanced Diploma majoring in Accounting or finance from a recognized institution of higher learning.
ii) Master’s degree majoring in Accounting, Finance or Business Administration.
iii) Certified Public Accountant, CPA (T) or ACCA and must be registered with the
National Board of Accountants and Auditors (NBAA) in the category of either
Associate Certified Public Accountants (ACPAs) or Associate Certified Public Accountant in Public Practice (ACPA-PPs) or Fellow Certified Public Accountants (FCPAs).
iv) Knowledge and Competence in Information and Communications Technology (ICT) application, and familiarity with one of the accounting software.
v) Good knowledge of International Financial Reporting Standards (IFRS) and International Public Sector Accounting Standards (IPSAS).
vi) Possession of not less than six (6) years’ work experience in relevant fields.

3. LEGAL SERVICES DIVISION
3.1 Post Title: Principal Legal Officer – Legal Services (1 post)

a) Duty Station: EWURA Head Office
b) Reports to: Manager Legal Services
Principal Legal Officer will be responsible for providing legal services with regard to contracts management, drafting legal instruments, legal advice and handling consumers complaints.

c) Main Duties and Responsibilities:
i) To coordinate interpretation of all regulatory legislation and other legal documents.
ii) To assist in representing the Authority in matters of litigation.
iii) To coordinate implementation of laws, regulations, rules, contracts, agreements and other legal instruments, including providing legal advice on internal matters such as Human Resources, procurement and contracts for goods and services entered into by the Authority.
iv) To provide inputs to research on legislation and other legal aspects pertaining to regulated sectors and the role and functions of the Authority.
v) To coordinate provision of legal inputs and advice to and settle consumer complaints as well as from regulated suppliers.
vi) To participate in consumer complaints hearing sessions.
vii) To participate in drafting various legal instruments.
viii) To effectively supervise and guide members of staff reporting on the job.
ix) To undertake any other duties as assigned by the supervisor.
d) Minimum Academic Qualifications and Experience The ideal candidate for this position should have the following qualifications and experience;
i) Possession of University Degree in Laws (LL.B) from a recognized university.
ii) Possession of Master Degree in Law or any additional post graduate qualifications in the field or others such as Business Administration.
iii) Must be an advocate of the High Court of Tanzania with a valid practicing licence.
iv) Knowledge and Competence in Information and Communications Technology (ICT) application.
v) Possession of at least six (6) years’ work experience in relevant fields.
vi) Knowledge and familiarity in Regulated Sectors will be an added advantage.

4. ZONAL OFFICE
4.1 Post Title: Senior Water Engineer – 1 Post

a) Duty Station: Southern Highlands Zonal Office

b) Reports to: Zonal Manager
Senior Water Engineer will be responsible for providing support in overseeing, coordinating and monitoring of the Water regulated sectors.
c) Main Duties and Responsibilities:
i) To coordinate the process of overseeing effective and efficient application of provisions of the Water Supply and Sanitation Act in order to ensure technical aspects of water sector are in conformity with provision of the Act and good industry practices.
ii) To coordinate, collate, analyze and store information for regulatory reporting purpose in periodic basis with technical and commercial aspects of water supply and sanitation services.
iii) To carry out technical analyses of conditions of water and sanitation infrastructures and their utilization efficiency.
iv) To initiate and conduct inspection of water supply and sanitation services.
v) To participate in reviewing and advising on tariffs and prices of water and sanitation services.
vi) To initiate review of water utilities’ business plans.
vii) To provide technical and commercial inputs towards resolving disputes between regulated service providers and consumers.
viii) To review technical and financial reports submitted by Water Utilities.
ix) To undertake any other duties as assigned by the supervisor.
d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
i) Possession of a Bachelor of Science Degree in engineering (Environmental, Civil and Water Resources or Municipal and Industrial Services) from a recognized University.
ii) Possession of Master’s degree qualifications in the relevant fields or others such as Business Administration or Finance will be an added advantage.
iii) Must be registered by the Engineers Registration Board as a Professional Engineer with a valid practising licence.
iv) Knowledge and Competence in Information and Communications Technology (ICT) application
v) Possession of at least five (5) years’ work experience in relevant fields.

5. CORPORATE AFFAIRS DIVISION
5.1 Post Title: Principal Records Management Officer – 1 Post (Re-advertised)

a) Duty Station: EWURA Head Office
b) Reports to: Information and Communication Technology Manager
Principal Records Management Officer will be responsible for monitoring records buy ensuring its proper maintenance and retrieval.

c) Main Duties and Responsibilities:
i) Assist in the formulation, implementation and review of records management policies and procedures;
ii) Planning and ensuring Electronic Document Management System (EDMS) is in place for all documents including vital and classified ones;
iii) Resolving problems with Electronic Documents Management Information Systems by effective use of software and other information management resources;
iv) Participating in preparation and submission of budget estimates for registry services;
v) Initiating and effecting disposal of files, documents and other records in accordance with set criteria and regulations in place;
vi) Liaising with Pre-viewing officer with regard to down-grading classified records;
vii) Ensuring proper storage and management of archives and classified records at all times during working hours;
viii) Planning and ensuring the operationalization of the Public Access Registry
ix) Planning, procurement and undertake classification and cataloguing of Library materials
x) Ensuring reliable library services is provided to internal staff
xi) To perform any other duties within his knowledge and experience as assigned by the supervisor.
d) Minimum Academic Qualifications and Experience The ideal candidate for this position should have the following qualifications and experience
i) Possession of Bachelor Degree in Records and Archives Management obtained from a recognize institution of higher learning
ii) Possession of Master degree or Post graduate qualifications in above mentioned field or related field.
iii) Registration with a recognized professional body will be an added advantage.
iv) Possession of Knowledge and Competence in Information and Communications Technology (ICT) application.
v) Possession of at least six (6) years’ work experience in the field.

5.2 Post Title: Secretary cum Receptionist – 1 Post
a) Duty Station: EWURA Head Office

b) Reports to: Principal Human Resources Officer
Secretary cum Receptionist will be responsible for the day to day performance of the secretarial and administrative support to the Authority.

c) Main Duties and Responsibilities:
i) To plan and organize office and diary of the supervisor.
ii) To provide secretarial, clerical and administrative support.
iii) To receive and direct visitors to appropriate offices.
iv) To receive, direct and relay telephone and fax messages.
v) To receive and open mails.
vi) To open and register mails.
vii) To maintain a general filing system for correspondences.
viii) To assist in planning and preparing conference telephone calls.
ix) To assist and direct visitors to the office.
x) To manage and coordinate telephone calls to and from the office.
xi) To type and prepare internal and external correspondences.
xii) To undertake any other duties as assigned by the supervisor.

d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
i) An ordinary level secondary school certificate with passes in Kiswahili and English languages.
ii) Diploma in secretarial studies from a recognized Institution.
iii) Computer skills, particularly in Microsoft office programmes.
iv) Possession of certificate in customer care or front office management will be an added advantage.
v) Possession of good communication skills in English language.
vi) No prior work experience is required but possession of work experience in related field will be an added advantage.

6. REGULATORY ECONOMICS DIVISION

6.1 Post Title: Economist – 1 Post
a) Duty Station: EWURA Head Office

b) Reports to: Senior Economist
Economist will be responsible for providing support in economic regulation function of the Authority.

c) Duties and Responsibilities:
i) To assist in monitoring of market competition trends in view of the Regulated Sectors.
ii) To assist in the process of coordinating and monitoring of market competition trends in view of the Regulated Sectors.
iii) To assist in developing and implementing economic models to cater for specific agenda.
iv) To assist in monitoring of market competitiveness in the regulated sectors.
v) To assist in monitoring of performance of the Regulated Sectors in terms availability of Regulated Services and level of efficiency in production and distribution of the required services.
vi) To participate in tariffs/prices setting and/ or review and enforce condition to operators in the Regulated Sectors in order to institute efficiency.
vii) To assist in benchmarking utilities’ performance over time with one another or peers to assess their productivity, indirect costs, return and growth, utility staffing, funding from development partners.
viii) Participate in provision of policy analysis.
ix) To undertake any other duties as assigned by the supervisor.

d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
i) Possession of Bachelor Degree in economics or related field from a recognized university.
ii) Knowledge and Competence in Information and Communications Technology (ICT) applications.
iii) No prior work experience is required but possession of relevant experience will be an added advantage.

7. ELECTRICITY DIVISION
7.1 Post Title: Manager – Electricity Generation and Markets

a) Duty Station: EWURA Head Office
b) Reports to: Director of Electricity
Manager- Electricity Generation and Markets will be responsible for ensuring the activities of power generation and electricity marketing function of the Authority is carried out according to the prescribed rules and regulation and ensure technical, economic and environmental aspects of electricity sub-sector.

c) Duties and Responsibilities:
i) To provide support in overseeing effective and efficient application of provisions of the Electricity Act in order to ensure technical, economic and environmental aspects of electricity sub-sector are in conformity with provision of the Act and good industry practices.
ii) To ensure optimal provision of economic, technical, safety and environmental inputs to regulating and controlling the generation and marketing of electricity and implementation of renewable energy projects.
iii) To oversee activities of power generation and electricity marketing, including Independent Power Producers (IPPs), Emergency Power Projects, Small Power Projects, Market Operators and cross-border trading.
iv) To oversee electricity trading arrangements between the utilities and suppliers (including IPPs) and cross border according to the best industry practices.
v) To ensure procedures for initiation of large power generation projects are adhered when for example the need to procure additional capacity arises.
vi) To ensure procedures for reviewing and approving of Power Purchase Agreements (PPAs) are adhered to.
vii) To oversee compliance of the parties to the Power Purchase Agreements and advise the Director of Electricity on the status of operation.
viii) To monitor generation licensees’ performance and compliance with the Act.
ix) To ensure regular reporting of generation data by service providers.
x) To review and advise on application for generation licences and to carry out assessments, and other activities necessary for licence applications.
xi) To promote investment of power generation projects in Tanzania.
xii) To provide support in reviewing, issuing, renewing and revoking licenses for electricity in accordance with the Act and accepted standards.
xiii) To participate in dispute resolutions of various customers’ complaints.
xiv) To participate in pre licensing inspection of electrical facilities undertaken by the Directorate.
xv) To effectively supervise and guide staff member(s) reporting to the job position.
xvi) To undertake any other duties as assigned by the Director of Electricity or his/her superiors.

d) Minimum Academic Qualifications and Experience
The ideal candidate for this position should have the following qualifications and experience;
iv) Bachelor Degree of Engineering in Electrical, Mechanical or relevant fields from a recognised University.
v) Possession of Master Degree qualifications in Engineering, Business Administration or other managerial fields.
vi) Must be registered with Engineers Registration Board (ERB) as a Professional Engineer.
vii) Knowledge and Competence in Information and Communications Technology (ICT) application.
viii) Not less than seven (7) years’ work experience in relevant fields. Personal Attributes In addition to the above skills and qualifications, applicants for the above positions are required to have the following attributes:
a) A very high level of integrity, honesty and sense of responsibility;
b) Ability to work under pressure and produce expected results;
c) Ability to work in a dynamic team;
d) Ability to self-manage, achieve results and meet deadlines; and
e) Willingness to work beyond the call of duty. Tenure and Remuneration
a) A competitive salary will be offered to the right candidates for the posts.
b) EWURA is an equal opportunity employer.
c) Staff will be employed on 5 years renewable contracts.

Mode of Application
a) Signed application letter with Curriculum Vitae (CV) including e-mail address or day time contact telephone number, together with photocopies of certificates, transcripts one passport size photo and names and contacts of three referees should be addressed to reach the under mentioned by 31st May 2017.
b) Those with certificates from the overseas universities, the same MUST be verified by Tanzania Commission for University (TCU).
c) Only short listed candidate meeting the above criteria will be invited for interview. Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage.
d) ONLY application letters delivered by hand or post office to the address below shall be accepted. Application letters through emails shall not be accepted.

The Director General
Energy and Water Utilities Regulatory Authority (EWURA)
7th Floor, LAPF Pensions Fund Towers,
Opposite Makumbusho, Kijitonyama
P O Box 72175
DAR ES SALAAM

Website: http://www.ewura.go.tz

CAREERS AT TANZANIA GEOTHERMAL DEVELOPMENT COMPANY LIMITED

TANZANIA GEOTHERMAL DEVELOPMENT COMPANY LIMITED

JOB: OFFICE MANAGEMENT SECRETARY

Description

POSITION OBJECTIVE Responsible for providing a comprehensive, confidential and professional support service to the General Manager and Directors in all aspects concerned with the efficient and successful operation of the office.

DUTIES AND RESPONSIBILITIES:

(a) To-devise and maintain office systems, including data management and filing;
(b) To arrange travels, visas and accommodation for General Manager and Directors
(c) To deal with incoming letters, emails, faxes and post, often corresponding on behalf of the General Manager;
(d) To Maintain a diary of appointment, advice and remind General Manager and Directors of the same to ensure smoothly running of the office;
(e) To ensure appropriate systems and processes are developed and maintained to support effective and efficient day to day running of the General Manager’s office
(f) To organize meetings, including notification to participants, preparation of meeting papers and provide general assistance during meetings including but not limited to taking minutes when requested/where necessary;
(g) To maintains office equipment to ensure they are in good order and report any fault to supervisor timely;
(h) To manage expenditure of the General Manager’s and Directors’ Offices;
(i) To attend visitors to ensure that they are friendly handled; and
(j) To perform any other related duties as may be assigned by General Manager

QUALIFICATIONS: EDUCATION AND EXPERIENCE

Diploma in Secretarial studies from reputable institution within Tanzania;
-At least 5 years of demonstrable and relevant working experience A certificate or Diploma in Business Administration or Human Resources Management will be an added advantage.

SKILLS AND COMPETENCIES

Sound secretarial and Computer skills; Accuracy and attention to detail; Excellent communication and interpersonal skills; Excellent Office Record Management skills; Flexibility and adaptability to manage a range of different tasks and to work extra hours to meet deadlines; Ability to work on your own initiative.

TERMS OF EMPLOYMENT:

Permanent & Pensionable including six months of probation.

REMUNERATION:

A competitive package will be offered to successful candidates
Apply for this job

MODE OF APPLICATION:

A detailed application letter, clearly stating why you should be considered for the position. and how you will add value; A detailed Curriculum Vitae, copies of relevant certificates and contacts of three reliable Referees including one of previous employers; All applications should be in English language; Deadline: Applications should be submitted to the address below not later than 05 June 2017. Only short listed candidates will be contacted.

THE GENERAL MANAGER,
TANZANIA GEOTHERMAL DEVELOPMENT COMPANY LIMITED,
P.O. BOX 14801,
DAR ES SALAAM.

(TGDC HEAD OFFICE, TABATA TIOT Bus Stop – Mount Meru Building – Nearby AZAM TV and Mount Meru Filling Station)

TIGO EMPLOYMENT OPPORTUNITY , 31 MAY 2017

Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand; Join our team today as a;

POSITION: Youth Segment Specialist

REPORTS TO: HEAD NON-VOICE BUSINESS

JOB PURPOSE:
Responsible for implementing the Tigo Youth strategy to position the company as the preferred Youth brand and the #1 operator in terms of market share in the segment.
This person will have to analyze and continuously evaluate market trends and develop innovative concepts to lead the Youth segment market.

KEY RESPONSIBILITIES

Based on a deep understanding of the Youth segment, plan, define and deploy segment marketing and product strategy and activities (offers, promotion, new product design, acquisition, and loyalty/retention).
Responsible for all segment-related KPIs (penetration, revenue, market share, NPS, etc.).
Handle the Youth ecosystem by proposing and implementing trendy products with telecom and non-telecom benefits including a sustainable loyalty product impacting the Youth demographic.
Work cross-functionally and propose products/offers for the segment which will aggregate all areas of the business (MFS, Data, Voice, VAS, and Roaming& Intl).
Be responsible for all interactions between third party vendors/partners and Tigo.
Define a roadmap, create and execute annual commercial plans and also support and manage all segment-related go-to-market activities.
Own and manage the successful introduction of new Youth products.
Have deep knowledge about customers in the Rwandan Market to develop the kind of digital products that will meet their needs.
Develop a clearly differentiated positioning and a strong value for Tigo in this market.
Manage and report all Commercial KPIs of the assigned segment.
Establish insights, customer understanding and competitive environment overview for the segment. Constantly put insights at the heart of all proposition development; be the voice of the customer.
Identify the levers to change customers’ perception and be a clear #1 in Youth minds and hearts (NPS).
Liaise with other managers across the organization (particularly in the Technology, Brand and Go-to-Market functions) to ensure that commercial activities are aligned and integrated with other aspects of the business.
Ensure accurate segment KPI-reporting on a daily, weekly and monthly basis
Propose new initiatives, which can bring and add value to the business

SPECIFIC TASKS
Present activities plan for products and promotions on a weekly basis.
Propose improvement plan for product deficiencies on a weekly basis.
Propose and execute plan of field visits to supervise product visibility.
Validation of training plan in a monthly manner.
Ensure the correct reporting of revenues.

QUALIFICATION & SKILLS:
University degree, preferably in engineering, marketing and/or business administration. MBA preferred.
In-depth and thorough knowledge of products, strategic/analytic, and marketing concepts.
Negotiation skills.
Strategic thinker.
Superior interpersonal communication

HOW TO APPLY:

If you believe that you are the right candidate for the above position, please follow the link below to submit your Applications & CV.

APPLY ONLINE 

Deadline for Submission: Wednesday May 31, 2017

NMB BANK Employment Opportunity , 29 MAY 2017


Head; Customer Service

Job Purpose

Lead and oversee the customer service department, support, manage and develop teams to ensure all strategies, targets, objectives and deadlines are achieved.

Main Responsibilities:

Provide information regarding the bank’s products and services to its customers, handle any inquiries and resolve customer complaints, including protecting the bank’s image and contributing to the achievement of the bank’s overall goals and objectives.

Understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.

Develop, manage, monitor and evaluate service quality standards across the bank with the objective of improving the bank’s customer service delivery and implement mechanisms, processes, tools and innovation.

Support and administrate organizational service delivery operation activities and provide efficient communication channels to Chief Retail Banking across the network.

Drive and deliver radical improvement in customer service at the bank; support the launch of new and innovative products and service, which makes the customer’s banking experience easier, faster, and more efficient; embrace and grow our customer-focused and solutions-oriented commitment.

Manage the day-to-day customer service deliverables, including responsibility for service quality, managing risk, efficiency, people and projects within the unit as well as becoming the highest point of contact / escalation for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors.

Promote delivery of improved customer service throughout the Bank, through coaching, training, service campaigns

Provide splendid customer services to customers in a friendly and courteous manner at all times

Ensure compliance to all the bank’s policies and procedures, code of conduct and regulatory guidelines within the process of discharging duties

Act and inform management on customer service risks which might result into the bank’s reputation (image) damage

Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction

Plan and implement service improvement initiatives based on metrics, complaints and Voice of Customers

Build and maintain a supportive organization climate of continuous guidance, coaching and motivating team members; up-skilling through on-the-job training and setting/stretching targets and objectives; and through service audits and the reward and recognition system

Participate in marketing and awareness campaigns in the bank to create an enlarged customer base

Conduct periodical meeting with other managers to discuss possible improvements to customer service in all NMB service touch points.

Identify processes that impede the delivery of customer service and develop action plan on how to improve.

Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.

Ensure that customers’ confidential information is properly protected and only used for official purposes.

Keep ahead of industry’s developments and apply best practices to areas of improvement.

Channel complex customer complaints and challenges to the right quarters for effective resolution.

Attributes

Leadership and strategic planning skills.

Business acumen.

Excellent communication skills.

Excellent relationship management skills

Excellent negotiation skills and ability to influence people

Strong interpersonal and analytical skills.

Knowledge of banking products and systems.

A result driven personality with willingness and ability to work in a dynamic working environment.

Qualifications and Experience

Holder of an MBA, University Degree or equivalent post graduate qualification in Banking, Finance, Business Administration or Accounting.

Leadership experience of at least 4 years’ in a similar role with experience in customer service management in driving business development and service improvement.

APPLY ONLINE
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