Front Office Specialist , Serengeti Breweries Ltd (SBL)


Serengeti Breweries Ltd (SBL) operates exclusively in Tanzania and is the 2nd largest beer company with a market share of 27%.  SBL is a subsidiary of East Africa Breweries Ltd (EABL) – which is in turn partly owned by one of the world’s biggest alcoholic beverage companies, Diageo. The company is an integrated demand/supply business with 3 operational breweries in Dar and Mwanza, and a third one in Moshi, which is situated in the northern part of the country near the Kenyan border. SBL’s flagship brand is Premium Serengeti lager, which accounts for 85% of SBL sales volumes. The other beer brands are Tusker, Tusker Malt and Pilsner.

SBL’s 2 fully operational breweries in Dar es Salaam and Mwanza have a combined capacity of 1 m Hls. The 3rd brewery with a capacity of 0.5m Hls is in Moshi.

The job holder will work closely with Managers / Supervisors / Team Members when providing telephone/reception services;

Front Office Specialist

NAFASI ZA KAZI JUMUIYA YA AFRIKA MASHARIKI


Position Title
Duty Station
Application Deadline
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Bujumbura, Burundi
Friday, 8 July 2016 - 5:00pm
Bujumbura, Burundi
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Friday, 8 July 2016 - 5:00pm
Kigali, Rwanda
Friday, 8 July 2016 - 5:00pm
Arusha, Tanzania
Saturday, 9 July 2016 - 5:00pm
Arusha, Tanzania
Saturday, 9 July 2016 - 5:00pm
Arusha, Tanzania
Saturday, 9 July 2016 - 5:00pm


Caseworker : Kasulu, Tanzania


Reports to: Field Team Supervisor
Division: Operations
Location: Kasulu, Tanzania
Job Level: Specialist
Starting Salary: TZS 984,041 (per month)
Status: Non-Exempt
Duration: One Year contract

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits
CWS Global and CWS RSC Africa offer a total compensation package. The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage; vacation days, sick leave, compassionate leave, and an Employee Assistance Program (EAP). These are governed by the relevant labor laws.

Other Incentives
CWS Global and CWS RSC Africa will provide accommodation stipend; one off travel allowance to the duty station on appointment of $250; travel allowance from the duty station back home after six months of $250; end of contract travel allowance from the duty station back home of $250.

EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enfsjgjr

This position is open to national applicants.

Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Communication
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure
your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose
This position is primarily responsible for assisting eligible refugee applicants prepare the best possible case file for an interview with an Officer of United States Citizenship and Immigration Services (USCIS) for final adjudication.

Supervision
This position reports to the Field Team Supervisor.

Essential Duties
Achieves and maintains a high performance standard based on a thorough knowledge of, and adherence to, established Church World Service Resettlement Support Centre ( CWS RSC Africa), Department of State (DOS), United States Citizenship and Immigration Services (USCIS), and Refugee Processing Centre (RPC) policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.

Travels throughout Sub-Saharan Africa, as assigned, to conduct resettlement interviews with refugee applicants, collecting biographical information and establishing refugee claims, in a dignified and professional manner.

Primarily conducts the AOR Screening and Pre-Screening One interview, per the daily minimums set by Field Team Management, in a non-confrontational, objective, and dignified manner. This includes:

determining case composition and ensures all refugee cases are cross-referenced according to established standard operating procedures.
establishing the validity of an applicant’s identity through verification of all demographic and biographic information including, but not limited to, names, nationalities, birth dates, and locations of all immediate family members in order to complete the refugee case history as required.
collecting all identity information including photographs, height, and weight.
documenting applicant’s persecution claim.
analysing, evaluating, and assessing the eligibility of refugee applicants for final adjudication by USCIS officers.
Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedules the cases in WRAPS, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates WRAPS accordingly.
Prepares cases for CIS, including reviewing physical and WRAPS files and constituting physical files.
Works with other Operations departments as necessary to properly update the appropriate cases.
Assists as needed in preparing circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
Assists Adjudications Circuit Rides as needed, which includes completing post-Adjudication review, updating decisions and fingerprints, and preparing and distributing decision letters.
Completes and updates all case files all database records.
Writes deferrals and info memos for referring agency action, as required.
Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
Contributes to the development of Field Team training procedures and their implementation.
Trains new staff as required.
Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team Supervisors, Managers and Field Team Coordinator.
Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.
Qualifications
Education:
Bachelor’s degree or equivalent related work experience in lieu of a Bachelor’s degree is required. Master’s Degree preferred.

Experience:
Casework or previous resettlement experience is preferred.

Knowledge/Skills:

Strong verbal and written English language skills;
Second language an advantage; Somali, Tigrinya, French, Amharic, Kinyarwanda or Arabic preferred;
Demonstrated computer skills, especially Microsoft Word, Excel, Outlook;
Strong organizational and time management skills;
Meticulous attention to detail.
Abilities:
The Caseworker must have the ability to:

travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
accurately type 40 WPM at 96% accuracy in order to be confirmed at the end of probation;
pass a job knowledge assessment in order to be confirmed at the end of probation;
pass a yearly job knowledge assessment with a score of 80% or higher;
maintain a high performance standard with attention to detail;
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to overall operations of CWS RSC Africa;
take initiative in the development and completion of projects;
lead others and address issues as they arise;
maintain strict confidentiality with CWS RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
analyse and solve complex problems;
work well as a team in a multi-cultural environment while maintaining a high level of motivation
effectively manage RSC Africa’s resources;
manage cash advances and report expenses accurately;
actively participate in the implementation of the U.S. Government Refugee Admissions Program.
Working Conditions
Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements
A Certificate of Good Conduct is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work in Tanzania. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Candidates must pass a typing and comprehensive writing skills test in English to be considered for an interview.

Licensing/Certification
Not applicable.

Competencies

Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Leadership
Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

Driver : Kasulu, Tanzania


Reports to: Field Team Assistant
Division: Operations
Location: Kasulu, Tanzania
Job Level: Office/Technician
Starting Salary: TZS 683,362 (per month)
Status: Non-Exempt
Duration: One Year contract

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits
CWS Global and CWS RSC Africa offer a total compensation package. The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage, CWS RSC Africa offers 10% retirement contribution with a 5% employee match, 22 vacation days a year, 30 sick days per year at full pay and 15 days sick a year at half pay, compassionate leave, and an Employee Assistance Program (EAP).

EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enftvltq

This position is open to national applicants.

Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Communication
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose:
This position is primarily responsible for driving and maintaining CWS RSC Africa vehicles to complete assigned errands on behalf of the organization.

SUPERVISION:
This position reports directly to the Field Team Assistant.

Essential Duties:

Drives CWS RSC Africa motor vehicles to complete assigned duties.
Cleans and cares for official CWS RSC Africa vehicles. Conducts regular checks of vehicles to ensure that they are mechanically sound and in good working order and reports any problems noted to the Field Team Assistant.
Provides safe transportation to meetings and other destinations for CWS RSC Africa staff and visitors on official business.
Posts and collects mail, weighs and affixes the correct amount of stamps on letters and packages.
Assists in the safe banking of CWS RSC Africa checks and cash as well as replenishment of petty cash.
Maintains accurate records of deliveries made to other offices in the CWS RSC Africa delivery book.
Performs general clerical duties as may be assigned and which may include photocopying and packing supplies for field team travel.
Facilitates the processing of work permits and alien registration certificates for expatriate staff and the processing of visas for CWS RSC Africa staff proceeding on circuit rides and any other official travel.
Repairs minor mechanical problems on the CWS RSC Africa motor vehicles after confirming the same with the Field Team Assistant.
Obtains quotations and makes simple purchases on behalf of the office and as per instructions by the Field Team Assistant.
Records each and every trip made in the book.
Ensures that the fuel level in each vehicle does not go below half tank.
Performs other duties, which are developed and assigned in order to improve the operations of the CWS RSC Africa office.
QUALIFICATIONS:
Education:

Experience:
Four years driving experience preferred.

Knowledge/ Skills:
Working knowledge of basic motor vehicle mechanics and required.

Abilities:
The Driver must have the ability to:

do minor repairs
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, applicants and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
take initiative;
maintain strict confidentiality with CWS RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage CWS RSC Africa’s resources;
actively participate in the implementation of the U.S. Government Operational Refugee Processing Program in Africa;
Physical requirements: This position requires bending, squatting, kneeling, sitting, standing, walking, pushing/ pulling, handling objects (manual dexterity), using fine finger movements and lifting/carrying moderate loads.

Working environment: Incumbents in this position will be exposed to moving machinery, marked changes in temperature and/or humidity, dust, fumes and gases and drives motorized equipment.

Licensing/Certification:
None.

Special Requirements:
Certificate of Good Conduct is required before the start of employment; Valid and clean driving license required; Demonstrated integrity, accountability, and transparency in all previous employment.

Competencies

Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Leadership
Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.

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