RwandAir Customer Service Agents

RwandAir is the Rwanda National Carrier. As it continues to reposition, consolidate and expand, a number of opportunities continue to be available for immediate recruitment. We are looking for exceptional people to work for an exceptionally demanding organization.

Desired candidate will be results-driven, be service-focused, a team player, an effective communicator with unquestionable honesty and integrity, be technologically aware and have an exceptional interpersonal skills. It is on this basis that Rwandair wishes to recruit staff that will assist the organization to achieve its objectives.

Job Title: Customer Service Agents
Department: Commercial 
Section: Passenger Handling
Unit: Customer Service
Location: Kigali

Key Responsibilities

• To ensure efficient and effective check-in and boarding of passengers with in compliance with carriers with SAL`s and customer Expectation
• To ensure efficient and effective transit of Passengers in compliance with carriers policies /procedures and customer expectations
• To ensure safe and secure operations and working environment to comply with relevant statutory and industry requirements
• To protect and enhance revenue collection to meet carriers expectation
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations
• To make decisions on service delivery issues related to misconnections, baggage claims and flight delays, for customer satisfaction

JOB REQUIREMENTS

Education and Experience

• A University Degree in related fields.
• Relevant experience is an added advantage

Knowledge, Skills and Abilities

• Interpersonal skills
• Ability to communicate
• Ability to work under pressure
• Computer skills
• Ability to work under minimum supervision
• Ability to listen closely to customers
• Time management skills
• Analytical and evaluation skills

How to apply:

• An application letter addressed to Senior Manager -Human Resources
• Recent and detailed curriculum vitae
• Relevant certificates
• A photocopy of the national identity card
• Two passport photos
• Three current referees

The deadline for submitting application documents is December 31, 2012 at 4pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building.

Senior Manager- Human Resources
RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Only shortlisted candidates will be contacted.
Note: RwandAir is an equal opportunity employer.