Bank Clerk Standard Chartered Bank - Zambia

Delivering quality service to customers via efficient and accurate processing, while projecting a professional and warm image in all interpersonal dealings.

Key Roles & Responsibilities

•Processing of all daily counter transactions for deposit/withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, inter-account transfers), cheque books, cashiers orders, remittances (both local and foreign) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

•Cross-selling of simple products (eg Fixed Deposits, Cards during non-peak transaction times, and where relevant, identify prospects for cross-selling of other products (from observation of customer transactions) to highlight to sales staff.

•Recovering Bank’s revenue at correct rates as per current Service Tariff.

•General reconciliations and control activities (which can be individually assigned) which may typically include:

•Reconciliation of operating accounts for daily control as well as surprise audit proofing
•Daily audit proofing of Tellers’ transactions, ensuring that correct entries have been posted to correct accounts, narrations are adequate and make sense to customers, detecting & recording errors for the same day reversals.
•General filing
Gathering/preparation of statistics for service quality and productivity indicators.
•Conducting investigations initiated by customer inquiry
•Ensure that KYC is complied with according to the laid down instructions

Qualifications & Skills

•GCE ‘O’ level plus 2 years banking experience OR
•Diploma in relevant subjects ( Finance, Banking etc) plus 6 months experience OR
•Degree in relevant subjects plus 6 months experience
•In depth knowledge of ebbs front Office processing system
•Strong customer service orientation
•Strong interpersonal and communication skills
•Salesmanship, energy and drive
•Sound knowledge of administrative procedures

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.