Be responsible for the execution of CMO activities by ensuring customers instructions are processed expeditiously and accurately in accordance to laid down processes and procedures so that the bank does not suffer loss in order to enhance bank’s profitability, reputation and quality customer service
Key Roles & Responsibilities
Ensure that all transactions within CMO are processed in a manner which meets agreed service standards in order to enhance quality customer service
Input into RCMS database, the daily cheque collections data originated by the Collections Branches
Validate/Confirm all Asybank transactions received from branches and through STS.
Ensure there are no outstanding items in RCM, STS and Credit Outstanding TRA Collection suspense accounts on a daily basis
Receive and process returned cheques to customers.
Be accountable for resolving and documenting all issues/concerns raised by subscribed customers and ensure resolution within acceptable turnaround time
Ensure implementation and Monitor Compliance in relation to money laundering prevention (AML and KYC) as specified by group policy and standards and local regulation
for any other duties which would be assigned from time to time by the manager
Qualifications & Skills
Relevant University Degree or equivalent
Ability to handle and close issues independently under minimum supervision
Good customer relations/goal oriented
Tactful and good interpersonal relations
A hard working, self motivated individual and a team player
APPLY
Key Roles & Responsibilities
Ensure that all transactions within CMO are processed in a manner which meets agreed service standards in order to enhance quality customer service
Input into RCMS database, the daily cheque collections data originated by the Collections Branches
Validate/Confirm all Asybank transactions received from branches and through STS.
Ensure there are no outstanding items in RCM, STS and Credit Outstanding TRA Collection suspense accounts on a daily basis
Receive and process returned cheques to customers.
Be accountable for resolving and documenting all issues/concerns raised by subscribed customers and ensure resolution within acceptable turnaround time
Ensure implementation and Monitor Compliance in relation to money laundering prevention (AML and KYC) as specified by group policy and standards and local regulation
for any other duties which would be assigned from time to time by the manager
Qualifications & Skills
Relevant University Degree or equivalent
Ability to handle and close issues independently under minimum supervision
Good customer relations/goal oriented
Tactful and good interpersonal relations
A hard working, self motivated individual and a team player
APPLY
STS / RCMS Supervisor , Standard Chartered Bank - Tanzania
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2:41:00 AM
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