MWAUWASA Assistant Manager - Marketing and Customer Services

Mwanza Urban Water and Sewerage Authority (MWAUWASA) is one of the competitively best Authorities in the Tanzanian water sector supplying clean and safe water and efficient sewerage services for the residents of Mwanza City, its suburbs and other areas of jurisdiction. The Authority is hereby inviting applications from suitably qualified and experienced, dynamic and motivated Tanzanians to fill the understated vacancies that currently exist in the Authority:

Appointing Authority:Board of Directors

Employment Terms:Five Years Contract - Renewable

Responsible To:Commercial Manager

Subordinates:Marketing/Customer Services Officers/Assistant Officers/Assistants

Salary Scale:MWAUWASA's Salary Scale of MAS 11

Required minimum qualifications:

Degree/Advanced Diploma in Business Administration or Commerce with marketing bias. At least five years relevant experience. Computer skills preferably MS application software. Second degree in a relevant field is an added advantage. Should not be above 45 years.

Duties and Responsibilities:

The Assistant Manager - Marketing and Customer Services is the head of Marketing and Customer Services Section. In particular, he/she:-

Assigns and reviews the work of marketing/ customer service officers and assistants.

Deals and responds to customers complaints timely.

Liaises with heads of zone operations to make sure that all marketing and customer services issues are handled promptly.

Prepares and implements different marketing strategies to ensure that MWAUWASA generates more revenue.

Prepares detailed market survey to identify un-served potential customers and connected customers without adequate water services.

Identifies and advises management on how to treat corporate customer in an appropriate way.

Advises Commercial Manager in all marketing and customer services related matters.

Prepares and submits reports to commercial manager on issues concerning marketing and customer services.

Carries out survey to identify customer satisfaction and interpret results for management decision making.

Conducts performance appraisal to all subordinates in the section

Plans, develops, implements and control operational budget and expenditures in marketing and customer services.

Develops and interprets organizational goals, policies, and procedures relating to marketing and. customer services.

Performs any other duties assigned by his/her superiors.

Application Instructions:

Apply in handwriting; enclosing certified detailed CV, copies of relevant certificates and 2 letters from 2 referees; telephone numbers and e-mail address so as to reach the undersigned not later than 6thJune 2013. Application should be sent to MWAUWASA as registered mails by postal office, EMS and DHL. Only short-listed applicants will be contacted. MWAUWASA is an equal opportunity employer.    '

The Managing Director,

Mwanza Urban Water & Sewerage Authority,

Makongoro Road,

P.O. Box 317,

Mwanza