UNDP ICT Analyst

I. Position Information

Job Title: ICT Analyst Duty Station: Mogadishu, Somalia Reports to: ICT Manager Contract Type: Fixed-Term Appointment (Local)
Approved Grade: NOA

II. Organizational Context

Under the overall supervision of the Operations Specialist in Mogadishu and the direct guidance and supervision of the ICT Manager, the ICT Analyst manages ICT services at the Mogadishu Office, develops and provides end user support, manages the network and server infrastructure as well as administering VSAT and Video Conference connectivity. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst works in close collaboration with the ICT Manager, Front Office, Programme and Operations teams in the CO.

III. Functions / Key Results Expected

Summary of key functions:

 Coordination and provision of ICT End-User Support  Provision of support for Video Conference Services  Management of Mogadishu Office hardware and software applications  Network administration  Provision of support for CO developed Web Based Applications and Tools  Facilitation of knowledge building and knowledge sharing

1. Ensures coordination and provision of ICT End-User Support, focusing on achievement of the following results:

 Coordinating ICT Support staff in provision of End User support.  Directly providing End User Support so as to ensure timely ICT support to the Mogadishu Office colleagues.  Logging of support calls in the CO developed ICT Helpdesk tool so as to create an organized way of tracking and responding to support calls.  Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.

1. Ensures provision of support for Video Conference Services focusing on the achievement of the following results:

 To ensure that Video Conference equipment is setup and tested in good time prior to the beginning of the scheduled meeting.  To liaise in good time with the remote party especially when meeting is with an office other than one of the UNDP Somalia offices to ensure that IP address details are exchanged and testing done to ensure compatibility of the VCT equipment prior to the live meeting.

1. Manages Mogadishu Office hardware and software applications, focusing on the achievement of the following results:

 CO hardware and software platforms meet the UNDP corporate standards and the CO Key business processes.  Provision of advice on maintenance of equipment and acquisition of hardware supplies  Supervision of the implementation of corporate UNDP systems.

1. Ensures efficient network administration, focusing on achievement of the following results:

 Monitoring of the computing resources to provide a stable and responsive environment.  Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.  Monitoring of backup and restoration procedures for both server and local drives.  Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.

1. Provides support for CO developed Web Based Applications and Tools, focusing on achievement of the following results:

 Assisting users to fully utilize the online tools already developed and that are being developed to automate the CO Business process.  To provide support to both users and the guest house managers on the iTravel guest house management web based tool.

1. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

 Sound contributions to knowledge networks and communities of practice.

IV. Impact of Results

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

V. Competencies and Critical Success Factors

Functional Competencies:

Building Strategic Partnerships

 Maintains an established network of contacts for general information sharing and to remain up-to-date on partnership related issues

Promoting Organizational Learning and Knowledge Sharing

 Generates new ideas and approaches, researches best practices and proposes new, more effective ways of doing things  Documents and analyses innovative strategies and new approaches

Job Knowledge/Technical Expertise

 Understands and applies fundamental concepts and principles of a professional discipline or technical specialty relating to the position  Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks  Identifies new and better approaches to work processes and incorporates the same in his/her work  Analyzes the requirements and synthesizes proposals  Strives to keep job knowledge up-to-date through self-directed study and other means of learning  Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change and Development

 Demonstrates ability to diagnose problems and identifies and communicates processes to support change initiatives

Design and Implementation of Management Systems

 Maintains information/databases on system design features  Develops simple system components

Client Orientation

 Researches potential solutions to internal and external client needs and reports back in a timely, succinct and appropriate fashion  Organizes and prioritizes work schedule to meet client needs and deadlines  Establishes, builds and sustains effective relationships within the work unit and with internal and external clients

Promoting Accountability and Results-Based Management

 Gathers, analyzes and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

 Demonstrating/safeguarding ethics and integrity
 Demonstrate corporate knowledge and sound judgment  Self-development, initiative-taking  Acting as a team player and facilitating team work  Facilitating and encouraging open communication in the team, communicating effectively  Creating synergies through self-control  Managing conflict  Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.  Informed and transparent decision making

VI. Recruitment Qualifications

Education:
Master’s degree in Information systems, Information Management or Bachelors with two years of experience in Computer Science or related discipline. Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience: 2 years of relevant working experience with Bachelor’s degree is required including management and of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Language Requirements:
Fluency in English and Somali language

How to apply:

“Interested and qualified candidates are requested to submit electronic application by visitinghttp://jobs.undp.org/. or http://jobs.undp.org/cj_view_job.cfm?cur_job_id=34611