Senior Manager- Network Quality and Contracts Airtel Africa - Kenya
The responsibilities of the role include:
- 1. Maintaining Airtel Network Quality:
- Monitor KPIs of the networks -both 2G and 3G
- Work with OpCo teams to prepare network improvement plans
- Track implementation of the plans
- Act as second line support/guide to OpCo optimisation and quality teams
- Work with business teams on blending Network improvement plans with business requirements
- Govern customer complaint resolution process in OpCos along with CSD team
- Prepare and govern various quality/optimisation related processes
- Review Network performance reports being filed with regulatory and flag off non-compliances
- Evaluate new features for Network Quality improvement
- 2. Quality Signoff and Governance: Monthly KPI signoff with the Managed Services partners as per contract. Some of the tasks expected are:
- Ensuring timely and accurate signoff in the OpCos
- Central level signoff with partners
- Interaction with SCM and finance for reward and penalty calculations
- Exclusion management/governance
- Resolution of operational disagreements with partners in the various signoffs
- 3. Contract governance:
- Negotiate the contracts with partners during contract renewal
- Contract interpretation and negotiation with partners for dispute resolution
- Standardise KPI formulae
- Act as a governance level to resolve issues not resolved at the OpCo ND level.
Desired Skills & Experience
The candidate should have a strong knowledge of GSM networks– both 2G and 3G. He/she should have expertise in performance and optimisation of 2G and 3 G networks. Experience of working in headquarters/central teams of a GSM operator or vendor is an advantage.
Knowledge and experience of Managed Services contract is a clear advantage.
Company Description
Airtel International is part of Bharti Airtel which has more than 250 million customers globally and has become a Fortune 500 company and the fourth largest telecom company in the world.
In Africa, Airtel has over 60 million customers and aims to attract more than 100 million customers across the continent by 2013. We will achieve this through fulfilling our vision of making telephony available and affordable for everyone across Africa, even in the most remote areas which are at present disconnected from the world.
Senior Manager- Network Quality and Contracts Airtel Africa - Kenya
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