Key Account Manager, GSM Systems East Africa

Key Account Manager, GSM Systems East Africa

GSM Systems East Africa provides products and services to reduce cost and inefficiency in telecom network maintenance and supply. By delivering innovative re-use and network maintenance solutions which deliver measurable value for our customers, we have experienced sustained growth over time. During the last 9 years we have built resilient strength in our customer base, our organization, and the value of our market offering.

By combining flexibility and cost competitiveness with multi-vendor technical skill GSM Systems East Africa delivers agile, transparent and cost effective solutions to optimize telecom network maintenance and asset re-use. Our commitment to excellence in service delivery and customer service is proven in a range of markets and services. Please visit www.gsmsystems.com for more information.

Our Team

We have a strong management foundation thanks to the team bonds which have been forged in some of the most challenging markets in the world. This sets our organization apart and has allowed us to extend that foundation and build a service culture that is second to none in the markets we serve.

Position Summary: Key Account Manager

If your thoughts sound like this "This challenge is new and different. Overcoming it is going to be difficult, and it’s going to be fun" then you may have what it takes to excel in this context. One of our core Principles is to "Break down barriers and create opportunities “and if that is something you enjoy, you may have found the right role.

The last 9 years of growth have been execution driven - and our strategic planning has focused on delivering outstanding customer outcomes as top priority. There remains important work to be done to build a lasting operational platform that will sustain our operational growth in Kenya through the long term. We face new and sometimes unforeseen challenges as we grow, and as a senior executive team we consider it our responsibility to ensure each challenge makes us stronger as an organization. This is particularly important in Kenya where GSM Systems East Africa is seeking to increase its revenue generation by strengthening its local customer relationships and finding new telecom opportunities either directly within existing market or in cooperation with partners and seeks a Key Account Manager to join our sales team in Nairobi to secure new business and manage existing customer accounts. This will build on the considerable successGSM Systems East Africa has already made in East African region through its operations center in Nairobi as well as current strategic contracts in Kenya and the COMESA markets.  We are looking for an identifier who will see creative opportunities, a builder who will add his/her value to build the sales strategy within the organization and a driver who can execute very well.

GSM Systems East Africa team culture is characterized with perseverance, accentuating our strengths and making our weaknesses irrelevant through teamwork, constant learning, knowledge sharing, fun, cross- functionality, humility, commitment, active participation in charitable causes, and ownership of outcomes.

The position will consist of the following activities and requirements:

• Cultivate and grow relationships with suppliers and customers
• Assist with the sales and purchasing process as needed
• Assist office with internal processes
• Ability to speak fluent English. Additional local language proficiency e.g. Swahili would be beneficial

• Leadership Competencies: Treats people with respect, efficiency of execution, network of talented people, flexible/adaptable.
• Personal Competencies: Integrity/honesty, organization and planning, calm under pressure,
• Moves fast, follows through on commitments.
• Motivational competencies: enthusiasm/ability to motivate others, persistent, proactivity/takes initiative, work ethic, sets high standards.
• Interpersonal Competencies: listening skills, open to constructive criticism and others’ ideas, written communications, oral communication, teamwork, persuasion, holds people accountable.
• Technical/Functional Competencies: Sales, marketing, information technology, knowledge of the telecom industry and the local market.
• Management Competencies: Ability to manage a sales team effectively and oversee personnel designated to specific accounts.
• Willingness to travel abroad, both to Global GSMS Office as well as other countries in the East Africa/COMESA Region.

Desired Skills & Experience

• Sales strategy: Develop specific plan on how to sell GSM Systems East Africa products (local services, equipment sales, repair of network items) to existing and potential customers in the East Africa & COMESA region
• Revenue targets: will be communicated depending on agreed territory and opportunities
• Win-Win Negotiation: Get business stakeholders together to provide win-win approach/analysis to drive business deals to close.
• Win major contracts: Personally win new customers and grow share of customer, knock down barriers to entry and close deals; build & enhance strategic 3rd party relationships
• Analysis and planning: Monitor sales activity related to existing customers, pipeline, and prospects; provide accurate forecasts.

• Teamwork: interact  effectively with other parts of the company, get operational statistics that would promote business including providing objective win/loss analysis and customize this to strengthen the value proposition for local customers.

Company Description

GSM Systems is a fast-growing firm specializing in a dynamic niche in the telecom industry. The company specializes in reducing network operating and capital expenditures for network operators and OEMS such as T-mobile and Vodafone. The company has maintained a focus on emerging markets since 2003 and has flourished by providing solutions that drive efficiency and reduce cost.

Our Guiding Principles: If these speak to who you are and how you work, we look forward to your application

• I strive Deliver Results for my Stakeholders: my Customers, my Shareholders and my Team
• I Expect the Utmost of myself and of others
• I am Responsible for my Wellbeing and for my Growth
• I am an Inspiration to others through Courage, Teamwork, and Philanthropy
• I Break Down Barriers and Create Opportunities
• I am Honest and Transparent
• I Present Solutions every time
• I Believe there are No Limits to my Future here and No Limits to what we can build together.
• I value others on their contribution and performance, I only want A players on my team.
• I Own the Outcome of my Stakeholder’s experience
• I am GSM Systems!