Account Manager Hotels - South Africa

Booking.com South Africa (the company behind Booking.com™, the market leading online hotel reservation service in the world) and/or its various support companies throughout the world are looking for people to support the business in the fast-growing hotel markets.

Booking.com South Africa, one of the support companies in South Africa, is looking for an Account Manager Hotels in Cape Town.

Function description:

As an Account Manager you are responsible for hotel account management initially. You support Booking.com BV’s acquisition of new hotels in a specific area in South Africa. You create quantity and quality reports on results and performance for information support to Booking.com. You inform hotels about Booking.com. You provide hotels the (initial) training on how to use Booking.com’s system. You will assist the Supply Manager Soth Africa on the improvement of hotel availability and supply in order to support Booking.com in meeting the demands of the visitors on the Booking.com website.

This fulltime position will be based in our Cape Town office.

Main Responsibilities:

•             Visit the important hotels in South Africa;

•             Support Booking.com BV’s-strategy for hotel availability and supply within South Africa;

•             Promote the Booking.com BV brand name and its online reservation services to hotels;

•             Responsible for area coverage;

•             Inform hotels and advise on allotment, availability and supply;

•             Rate checks and competitor checks;

•             Liaison person for hotels to contact when they have questions;

•             Providing hotels with information and advice by mail and email, including follow-ups;

•             Follow up on cancellations and evaluations;

•             Accompany and train hotels on how to use Booking.com’s extranet and rates & availability system;

•             Support hotels with regards to Booking.com’s system;

•             Organize and coordinate Tourist Trade Fair visits to liaise with hotels;

•             Check statistics in the control room and follow up.

•             You will also need to be versatile and adapt quickly to the latest guidelines from Booking.com BV.

Desired Skills & Experience

•             2 years of experience in a relevant account management function;

•             Fluent English.

•             Afrikaans language knowledge will be considered as preferential

•             Affinity/experience within e-travel and/or hotel/travel industry;

•             Pro-active, sense of responsibility, friendly and can work independently;

•             Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;

•             Great face-to-face and telephone communication skills;

•             Team player, motivated and enjoys to work in e-travel and hospitality;

•             Business focused;

•             Positive attitude;

•             Hotel School or University background preferred;

•             Driver’s license;

•             Availability to travel 50% of the time;

•             You already have a work permit to work in South Africa.

Company Description

Our global success comes from passionate individuals and industry experts like you.

Picture yourself as part of our international team: Join in on the innovation at our head office in Amsterdam or in one of our 85+ offices worldwide.

Amsterdam ranks as the world's 13th most livable city, and our global offices are all in exciting cities on 5 continents.

Climbing the ladder?

Development opportunities abound at Booking.com, where your ambitions will be encouraged. Become a part of our fast-paced, innovative work environment by lending your expertise, or come aboard ready to learn and grow!

Most of all... have fun while you do! With over 4400 employees globally, we make sure hard work pays off with a relaxed working environment and plenty of fun after hours.

The application process is simple: just browse through our vacancies, upload your CV and let us get back to you. We're looking forward to hearing from you!

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