Afdb Principal & Senior Voice over Internet Protocol (VolP)


  • Position title: Principal & Senior Voice over Internet Protocol (VolP) - Information Management Department / Infrastructure and Telecommunication Division
  • Grade: PL-4 & PL-5
  • Position N°: NA
  • Reference: ADB/13/017
  • Publication date: 30/01/2013
  • Closing date: 30/06/2013

Objectives

The principal activities of the Infrastructure and Telecommunications Division (CIMM2) are to ensure that the infrastructure and telecommunication systems of the Bank fit the needs of the Institution and function in an efficient and cost effective manner.
Among others the work objectives include managing, planning and guiding all aspects of Bank’s Voice over IP (VoIP) Infrastructure and telephony Service Delivery environment that is operational according to service level requirements and supports the Bank’s needs.
The Bank’s VoIP architecture is based on an Asterisk router to which are connected the different IPBX installed in different buildings and Field Office. The IP-Phones used are fully based on Polycom technology. All the IPBX are the Digium Switchvox and Cisco call Manager technologies.
The main component of this job is to undertake in-depth assessment of the Bank’s VoIP infrastructure/platform in Tunis and field Offices, identify weaknesses and inconsistencies, propose solutions for optimizing the infrastructure/platform, assist in the implementation of the optimized solution, propose and implement new functionalities and features.

Duties and responsibilities

The VoIP Engineer role is to coordinate strategies for defining, deploying, and maintaining the Bank's IP telephony architecture and its associated network connections and component hardware. This includes managing all engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and optimizing all VoIP/IPBX telephone systems and services. Globally, the responsibilities include but not limited to researching new technologies, finding solutions to client requirements, deployment strategies, governance policies, validation testing, performance analysis, interoperability, troubleshooting, analysing and documenting VoIP infrastructure and service delivery performance.
  • Designs, builds and implements VoIP infrastructure and services.
  • Works together with network and telecommunications team to design, implement and maintain added features, upgrades etc.
  • Performs engineering analysis and provides recommendations to improve performance, increase efficiency and optimize the VoIP infrastructure, management, and cost parameters.
  • Establish and continue operational best practices and standard operating procedures for deployment, support, and management (monitoring, maintenance, etc.).
  • Work with vendors, VoIP providers and telecom carriers to resolve issues and respect the committed SLA.
  • Develops and maintains documentation for VoIP architecture, installation and maintenance procedures.
  • Work closely with the network,  videoconference and system engineers to meet project goals and to ensure operational efficiency and reliability for voice services
  • Troubleshoot, assess, and coordinate equipment and systems repair.
  • Create, update, and resolve trouble tickets as assigned as well as monitoring queue.
  • Interface with technology vendors for equipment servicing, updating and training.
  • Provides support for the Voice service team to resolve users’ incidents and problems.
  • Maintains usage statistics, issue and repair logs, or other collection/reporting systems.
  • Provide training and client support to end users in the operations of voice services

Selection Criteria

  • Master degree in in Computer Science/Telecommunications/Networks.
  • Experience and/or strong working knowledge of multiple VoIP platforms and engineering.
  • 5 – 10 years’ experience in VoIP engineering, operations and support.
  • Strong understanding of working with hybrid networks (VSAT, fiber optic, MPLS).
  • Proven experience in software development related with VoIP and Telecommunications projects.
  • Extensive working knowledge of Asterisk implementation and configuration. The Digium Certified Asterisk Administrator (dCAA)/ The Digium-Certified Asterisk Professional (dCAP) certifications will be an advantage.
  • Applied skills at IP Telephony & Voice: MGCP, SIP, H323, PGW 2200 (softswitch), MGW, SS7 (ITP mated pair), SBC, Asterisk, Digium Switchvox, Cisco Call manger, Polycom SoundPoints IP-Phones, ISDN/ PSTN lines configuration and Unified Communication (UC).
  • Working knowledge of Network access methods including E1/ISDN, STM-1, VSAT, WiMax and MPLS.
  • Experience/Knowledge Enterprise network (Routing and Switching, network management and Security), Configuration & Change Management, implementation of complex VoIP network designs and solutions.
  • Working knowledge of Windows, Linux Operating Systems, PHP, SQL and Videoconferencing.
  • Excellence in QoS testing and documentation as well as strong grasp of IT/Telecom concepts and design.
  • Excellent problem solving and troubleshooting skills; ability to triage effectively under pressure.
  • Good organizational skills with the ability to prioritize and multi-task.
  • Ability to work effectively both independently and within a team.
  • Self-directed, detail-oriented with strong technical, people, & project management/leadership skills.
  • Ability to communicate effectively (verbally and in writing) in English or French and excellent verbal and written communication skills with the ability to effectively interact with all stakeholders, including senior leadership.

Document download

Apply online

To apply for this position, you need to be national of one of AfDB member countries.
  • Submitted by: Clement OPARE, OIC, CHRM1
  • Approved by: Clement OPARE, Acting Director CHRM
Afdb Principal & Senior Voice over Internet Protocol (VolP) Afdb Principal & Senior Voice over Internet Protocol (VolP) Reviewed by Unknown on 12:29:00 PM Rating: 5

JOBS CATEGORY

Tanzania Kenya NGO JOBS Uganda Best Jobs Consultancy Rwanda ICT JOBS Administrative United Nations Sudan Best Jobs Finance Health - Medical Engineering Ethiopia Education Agricultural Lecturer Human Resources Somalia Media Congo - Kinshasa Legal Jobs Bank Jobs Monitoring and Evaluation Mining World Vision Burundi Procurement African Barrick Gold Accountant Zambia Sales and Marketing US EMBASSY East African Community Mozambique Telecoms Research CARE International Save The Children Plan International Arusha Malawi South Sudan Oxfam Scholarships African Development Bank Finance and Administration SafariCom Aviation The Commonwealth American Embassy Sales Zanzibar Environmental Catholic Relief Services Dar es salaam USAID Operations FHI 360 UNDP Security World Bank Economist TradeMark East Africa Unicef Hospitality Managers International Rescue Committee (IRC) Restless Development Accounting Civil Engineers AMREF Morogoro Utumishi AfDB African Development Bank COOPI - Cooperazione Internazionale Driver - Logistics Path International Mwanza African Union Tigo Jobs Marketing Mbeya Teaching Au African Union PSI Population Services International Pwc PricewaterhouseCoopers East African Breweries North Mara Gold Mine ACTED Djibouti Malaria Consortium Bulyanhulu Gold Mine DFID Driver Buzwagi Gold Mine Jhpiego COMESA FINCA JOBS International Jobs Adeso Danish Refugee Council Kilimanjaro Nairobi Coca-Cola Handicap International Pact International Rio Tinto Solidarités International Tender EGPAF Elizabeth Glaser Pediatric AIDS Foundation Logistics Serengeti Breweries Ltd Nation Media Group Africare Norwegian Refugee Council Samaritan's Purse Chemonics International COUNTRY DIRECTOR ICAP of Columbia University InterShips Precision Air RwandAir Marie Stopes International (MSI) Serengeti Breweries Volunteer Climate Change IGAD Tetra Tech ARD Agriculture Jobs Dodoma Iringa One Acre Fund Project Management Clinton Health Access Initiative (CHAI Technoserve Twaweza East Africa ActionAid Lutheran World Federation SADC Secretariat Tanga Vso International ACDI/VOCA Halmashauri Agha Khan Kenya Commercial Bank World Agroforestry Centre Deloitte East Africa International Organization for Migration (IOM) COMESA Secretariat: Software Engineering Safety and Security Shinyanga Jobs Tanzania Breweries Pathfinder International World Health Organization KPMG TANROADS Tanzania Electric Supply Company British Council Futures Group KCB BANK UN-Habitat WFP World Food Programme Barclays GEITA GOLD MINING TANESCO Electrical Engineer Food and Agriculture Organization GOAL Mombasa Tabora WWF World Wide Fund for Nature Microsoft Tanzania Ports Authority East African Development Bank Family Health International (FHI) IBM EAST AFRICA IntraHealth International Mercy Corps SERIKALINI - GOVERNMENT OF TANZANIA AccessBank Community Development Jobs Data Base Management Google Africa ICAP - TZ KEMRI/CDC Program WaterAid Tanzania Auditor SNV International Stanbic Bank Amnesty Horn Relief Kampala Management Systems International (MSI) Standard Chartered Bank VETA Christian Aid DIAMOND TRUST BANK Helen Keller International Help Age Mtwara Uganda Telecom Airtel Africa Equity Bank Internships Marie Stopes TCRA Web Development B B C WORLD SERVICE Human Rights Kigali Makerere University Nile Basin Initiative Kenyatta University Kigoma Mzumbe University NSSF National Social Security Fund Nile Breweries Limited Tulawaka Gold Mine University of Nairobi kenya Airways Bank of Tanzania Graduates MTN Muhimbili National Hospital Nepad Partners in Health Room to Read SUMATRA UNWOMEN African Wildlife foundation (AWF) KEMRI Kagera Librarian MENTOR Initiative Trainee USAILI - INTERVIEW Uiversity of Nairobi WaterAid International icipe Project CAFOD - Catholic Agency for Overseas Development Egerton University EngenderHealth Goal Ireland Kenyan Banks Lake Victoria Basin Commission Peace Corps TANAPA TASAF Tanzania Social Action Fund Zanzibar University ACB AKIBA COMMERCIAL BANK AGRA Alliance for a Green Revolution in Africa Advans Bank Ethiopian Airlines Freedom House IITA International Institute of Tropical Agriculture Legal Moshi NMB BANK Resolute Tanzania Singida Uganda Uganda National Roads Authority University of Dar es salaam University of Dodoma British High Commission ChildFund EWURA FilmAid International NECTA TPDC Tanzania Civil Aviation Authority (TCAA) United States International University World Concern Aga Khan Foundation CBA Commercial Bank of Africa Ecomist Ernst and Young IUCN International Union for Conservation of Nature International Medical Corps Islamic Relief Kakira Sugar Musoma National Institute for Medical Research OPEN UNIVERSITY OF TANZANIA Relief International TAA Tanzania Airports Authority Trócaire Uganda Revenue Authority VODACOM TANZANIA VSF Belgium Architects Hivos IFC International Finance Corporation Ifakara Health Institute Inoorero University International Commercial Bank Kenya Red Cross Society MADEREVA Medical Oil and Gas Pwani University College SOKOINE UNIVERSITY Tumaini University Water Engineering AWF African Wildlife Foundation Acacia Mining Accounts African Virtual University Altima Africa Ardhi University Bank of Uganda Business Development Concultancy Del Monte Kenya Embassies Kenya Airports Authority Lake Victoria South Water Services Board Mara National Bank of Commerce RECORDS MANAGEMENT JOBS RUKWA Ruvuma Search for Common Ground Songea TTCL Tanzania Telecommunications Company Limited Unilever War Child International Zinduka Afrika ACORD AKU ​Aga Khan University Africa Nazarene University Africa Rice Center (AfricaRice) Aga Khan Health Services CRDB BANK Commercial Bank of Africa Daraja Tanzania Engineers Registration Board (ERB) Fina Bank International Potato Center International Potato Center (CIP) Intrahealth Jomo Kenyatta University Kilimanjaro Christian Medical Centre Kyambogo University Lindi Jobs MCL Mwananchi Communications MUHAS-harvad Moi University NBC BANK National University of Rwanda Ngorongoro Conservation Area Authority Njombe Nuru International Nzoia sugar Company RTI International SUA SOKOINE UNIVERSITY OF AGRICULTURE THE LAW SCHOOL OF TANZANIA TRA Tanzania Revenue Authority Tanzania Postal Bank The Foundation For Civil Society Udhamini wa Masomo Western Union AIR TANZANIA Action Against Hunger (ACF) Agricultural Society of Kenya BRALIRWA Bondo University College Caritas Comoros Concern Worldwide Conservation Jobs Consolidated Bank of Kenya DHL Express Ewaso Ngiro South River Basin Development Authority Geologist Gulf African Bank INSTITUTE OF ADULT EDUCATION Jomo Kenyatta University of Agriculture and Technology Kabale University Kabale University (KAB) Kenya Ports Authority KickStart International MORUWASA Morogoro Urban Water and Sanitation Authority MSH Management Sciences for Health Mumias Sugar Company Nairobi Hospital Nkumba University Rural Electrification Agency SOKINE UNIVERSITY SONGWE STAMIGOLD Stores TACAIDS TARURA TCU Tanzania Commission for Universities Tullow Oil World Lung Foundation (WLF) ALAF Limited Aga Khan Development Network (AKDN) Aga Khan Hospital Air Malawi American Refuge Committee BENKI YA POSTA - TPB BANK BTC Belgian Technical Cooperation Bhttp://www.blogger.com/img/blank.gifank of Tanzania Bioversity International CHF International Customer Service Jobs DANGOTE DIT DAR ES SALAAM INSTITUTE OF TECHNOLOGY Danida Dar es Salaam Institute of Technology Daystar University ECOBANK ETDCO Electrical Transmission and Distribution Construction and Maintenance Company European Union IFM INSTITUTE OF FINANCE MANAGEMENT INSURANCE JOBS - BIMA ITECH Internews® Network KUITWA KAZINI Kenya Accreditation Service Kenya Polytechnic University College Kilombero Sugar Company Kisii University College Kisumu Laboratory Jobs MSD MEDICAL STORES DEPARTMENT MSF Switzerland Management Sciences for Health Manyara Maseno University Ministry of State for Planning Muteesa 1 Royal University Médecins Sans Frontières NIDA National Identification Authority Narok University College OSHA Occupational safety and Health Authority Open Society Initiative for Eastern Africa (OSIEA) PA PAC PEPSI POLICE - POLISI Petroleum EngineerS RWANDA HOUSING AUTHORITY Seychelles Songas TBC TANZANIA BROADCASTING CORPORATION TBS TANZANIA BUREAU OF STANDARDS TFDA TANZANIA FOOD AND DRUGS AUTHORITY TIB - Tanzania Investment Bank Tanzania Mortagage Refinance Company Tanzania Teachers’ Union Transmara Sugar Company Tropical Pesticides Research Institute Tumba College of Technology Twiga Cement UNESCO UNOCHA Umma University University WRP Walter Reed Project ZANTEL ao uga
Powered by Blogger.