Want to work in adventure travel? Are you an advocate for exceptional customer service and enjoy engaging clients through relationship building? Look no further!
G Adventures is always looking for great talent to join our stellar team of Travel Consultants (aka CEOs) in Toronto!
**Although we're not hiring at this moment, we're always on the look out for great talent. So please don't hesitate to send us your resume, which we will keep on file for future consideration.**
Our team of call centre CEOs (Chief Experience Officers) are committed to enhancing our customers' overall booking experience through exceptional service delivery. They engage and support our customers through the trip selection process by determining which destination, trip and departure best suits their wants and needs. Our CEOs are also exceptional multi-taskers. They handle various inbound calls and emails from all parts of the globe with speed, efficiency, empathy and care and make our customers feel valued. Organizing our customers' amazing trips takes more than a phone call or email! We work with various reservations systems and contact management tools daily to make sure that we stay on top of our administration needs.
RESPONSIBILITIES:
- Engage our clients through relationship building
- Discover and sell the best adventure for our clients based on their needs
- Handle incoming phone calls, online bookings and emails from travel agents and direct customers
- Book tours, international airfare and insurance
REQUIREMENTS:
- Exceptional customer service skills
- Minimum of 1 year front-line customer service experience
- Completion of post secondary degree or diploma
- Service oriented and passionate about reading the caller and satisfying their needs
- Excellent verbal and written communication skills
- Prior customer service experience in a call centre environment is a strong asset
- Flexible and energetic with the ability to work well in a fast paced and dynamic call centre environment
- Ability to work varying shifts and weekends as required (shift starting times vary between 8am to 12pm)
- Ability to navigate and use a variety of systems confidently with speed and efficiency
- Familiarity with Global Distribution Systems (GDS), particularly Amadeus, is a strong asset and will move you to the front of the line
- Understanding of, and identification with, G Adventures’ Core Values
- Worldwide destination knowledge & travel experience
- 1+ years of adventure travel sales experience an asset
**Please note, we currently have filled this position. Although we're not hiring at this moment, we're always looking for great talent! So please don't hesitate to send your resume, which we will keep on file for future consideration.**
To apply you must hold appropriate citizenship or documents permitting you to reside and work in Canada.
- Department: Sales
- Location: Toronto, Canada
TRAVEL CONSULTANT
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