Head of Delivery Royal Bank of Scotland - Edinburgh / London
We've an opportunity for a Head of Delivery to join our Technology Services function within the Business Services division at The Royal Bank of Scotland Group. This role can be based in Edinburgh or London.
Business Services provides the services that keep RBS running, including Technology Services, Group Operations and Corporate Services. We put money in the ATMs, keep the Bank's technology systems operating, maintain the branch network, protect our customers from fraud, process millions of pounds of payments across the world and provide call centre and online services. We're also developing the new mobile banking technology, working environments for colleagues and strategies to stay ahead of the competition that are shaping the Group's future.
Group Operations is one of the key functions within Business Services. Group Operations supports RBS’ client-facing businesses by providing secure, reliable and efficient services to customers wherever they are in the world. Group Operations people work together to give great customer service and make the experience of banking with RBS the best it can possibly be.
As the Head of Delivery, you'll be responsible for defining and implementing an operating model to deliver solutions which offer top quartile value and versatility against global benchmarks. You'll provide solutions to meet the defined technology and information needs of all Group Functions working closely with global partners and internal resources across the Group. You'll hold direct line and matrix management responsibility for around 500 people across our operations in the UK and India as well as our 3rd party suppliers. And you’ll support the development and capability of the project teams to create a dynamic delivery focused organisation.
Business Services provides the services that keep RBS running, including Technology Services, Group Operations and Corporate Services. We put money in the ATMs, keep the Bank's technology systems operating, maintain the branch network, protect our customers from fraud, process millions of pounds of payments across the world and provide call centre and online services. We're also developing the new mobile banking technology, working environments for colleagues and strategies to stay ahead of the competition that are shaping the Group's future.
Group Operations is one of the key functions within Business Services. Group Operations supports RBS’ client-facing businesses by providing secure, reliable and efficient services to customers wherever they are in the world. Group Operations people work together to give great customer service and make the experience of banking with RBS the best it can possibly be.
As the Head of Delivery, you'll be responsible for defining and implementing an operating model to deliver solutions which offer top quartile value and versatility against global benchmarks. You'll provide solutions to meet the defined technology and information needs of all Group Functions working closely with global partners and internal resources across the Group. You'll hold direct line and matrix management responsibility for around 500 people across our operations in the UK and India as well as our 3rd party suppliers. And you’ll support the development and capability of the project teams to create a dynamic delivery focused organisation.
Desired Skills & Experience
To be successful as the Head of Delivery, you'll need a demonstrable track record of leading large transformational change in a diverse global organisation and experience of operating within a support function such as HR or Risk. You'll have proven ability in programme delivery of technology solutions as well as knowledge of infrastructure management including incident management, application development and testing. And you'll need to be an engaging people leader with outstanding relationship management skills and have the ability to win the licence to operate with demanding stakeholders up to executive level.In return, we offer an excellent employee salary and 30% cash and benefit funding programme which can be tailored to suit your individual needs. In addition to financial benefits, we offer a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your own work-life priorities.
Please note as part of our referencing process credit checks will be undertaken.
Company Description
If you’re thinking about taking the next step in your career, then The Royal Bank of Scotland could be the place for you. With a global presence, the RBS group includes many market-leading customer and financial brands. The breadth of opportunities that RBS offers is vast; you might be surprised to find just where we can take you!
Head of Delivery Royal Bank of Scotland - Edinburgh / London
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