Our client a leading outsourcing BPO is looking to fill the above position in Rwanda;
Duties and Responsibilities:
- Manage performance parameters i.e P & L, Attrition & Cash flow.
- Supports and manages teams on day to day basis.
- Provide leadership at the site level and be responsible for the P & L of the site.
- Work closely with the site management team under him and the corporate team to ensure effective day- to –day running of the site / center.
- Responsible for the daily operation and productivity of assigned projects.
- Administer organization’s policies and procedures consistent with sound judgment and an element of fairness.
- Ensure agents and other employees have a clear understanding of goals and performance expectations.
- Conduct root cause analysis to identify performance improvement areas.
- Interacts actively with the clients at an operational level.
Qualifications and Skills:
- Must be a graduate.
- 10+ years of relevant work experience in a BPO.
- Demonstrates knowledge and understanding of products and services available to the customer.
- Good communication Skills.
- Excellent management and leadership skills.
- Should be proactive.
- Excellent decision making ability.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents; these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to bpojobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Apply before:
23 Nov, 2012
Site Head : Kigali, Rwanda
Reviewed by Unknown
on
1:40:00 AM
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