VODAFONE GLOBAL JOBS DEC 2012

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
 
Vodafone Global Enterprise


As part of the broader Enterprise Operating model, The Safaricom Enterprise Business in partnership with the Vodafone Global Enterprise are looking to set up a Sales and Services hub in Kenya serving the East African Region. 

East Africa has been identified due to its highly skilled and highly educated workforce with an operating environment conducive to international business. 

This partnership will not only position our Enterprise offering strategically to ensure growth and market dominance, but will also guarantee job creation. 

We are pleased to announce the following exciting vacancies in the Vodafone Global Enterprise. 

In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:

Commercial Analyst
 

Ref: EBUVGEA_CA__NOV _2012
 

Role purpose;
 

The job holder will Create and manage pricing and commercial negotiations for complex, managed services and connectivity global opportunities while creating and structuring new and innovative commercial propositions; ensuring customer needs are addressed in a timely manner, meeting Vodafone Global Enterprise objectives whilst mitigating risk.

Key responsibilities will be;

• Assisting and advising key stakeholders on the structure and development of commercial strategies in order to maximize business profitability across complex multi-facetted commercial propositions spanning multiple geographies;
• Analyzing of bids in order to ensure profitability using standard business modeling techniques and where appropriate, produce a P&L to deliver clearly articulated and unambiguous profitability measures;
• Attending customer visits, coordinating and leading complex commercial negotiations in line with business principles; working closely with the transition manager to ensure the right commercial structure and financial metrics are developed and implemented globally;
• Providing thought leadership on how bids may be structured to both internal and external customers in order to drive incremental profitability for Vodafone;
• Working with our Operating Companies, Partners and Affiliates to ensure delivery of timely pricing to enter into customer opportunities;
• Creating and assessing innovative multi-country commercial solutions that are new to the industry and developing internal tools and processes to support the evolution of Vodafone Global Enterprise and the changing requirements from our customers;
• Using competitor and industry analysis and internal win/loss baselines to develop various commercial / financial alternatives for complex deals to help differentiate Vodafone from its competitors thereby driving increased market share, revenue and profitability;
• Developing knowledge and analytical skills to provide guidance to all stakeholders of Vodafone OpCo's and Partners pricing propositions and the regulatory constraints operating in the respective markets;
• Working closely with Vodafone Global Enterprise Sales, Service, Finance and the wider Commercial bid and pricing team with a specific focus on supporting the VGE Africa sales and service teams.

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management;
• At least 5 years’ experience in a Global Enterprise  environment with a multinational company;
• Accounting Qualification with relevant management accounting experience;
• Wholesale telecoms experience;
• Proven experience developing compelling commercial & pricing propositions including Telecoms and/or IT managed service experience;
• Demonstrate knowledge of Commercial contract issues affecting a regional or global bid;
• Proven experience of operating in a rapidly changing environment, such as a major corporate reorganization or start up;
• Advanced Excel (Pivot tables, Macros)

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke

Strategic Business Manager - Africa

Ref: EBUVGEA_SBM-A__NOV _2012
 

Role purpose;
 

Reporting to Manager-Partner Strategy, the job holder will identify, on-board and ensure effective management of the African network Operators to deliver an expanded footprint, including the support of VGE product and commercial solutions.

Key responsibilities will be;

• Identify and profile the Network Operators by country to ensure the needs of VGE are met;
• Deliver Network Operator value proposition, in line with VGEs goals and objectives;
• Negotiate and implement the strategic supplier agreement with the chosen Network Operator(s);
• On-board and support  new Network Operators to ensure they meet their commitments through the strategic supplier agreement;
• Agree and manage KPIs with each Network Operator, ensuring agreed performance metrics are met. Deliver corrective action plans where required;
• Continually liaise with the VGE Solutions and Marketing Team to ensure all new requirements are addressed with current and future Network Operators, establish and agree product roadmaps;
• Quarterly Business Review meetings to make sure that both Parties are meeting their commitments;
• Devise and manage Strategic Supplier Performance Matrix, to drive and deliver a greater service to VGEs customers;
• Own and manage Financial KPI reporting to for both internal external stakeholders;
• Ensure Virtual Team works collaboratively with all others within VGE and Network Operator to drive the VGE agenda.

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management;
• At least 8 years’ experience in Sales & Service Management/Business Development, 2 years of which should be in a Global Enterprise  environment with a multinational company;
• Drive speed to market: relentlessly prioritize and pursue the outcomes that matter to our business;
• Make things simple for our customers, Partners and colleagues;
• Reliable and transparent to deal with: deliver for others and trust others to do likewise;
• Experience of operating at a senior leadership level across multiple businesses and geographies, preferably in an OpCo and Partner function;
• Strong team player;
• Deep knowledge of the VGE business and supplier / Partner relationships;
• Experience in managing direct reports and performance management;
• Ability to operate in dynamic, high-growth, high-uncertainty environments;
• Experience and proven ability in complex change management and operating in a matrix, fast moving and technical environment;
• Strong communication and decision making skills – ability to balance conflicting interests;
• Team player, string influence and relationship management skills, customer centric;

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke

Global Service Manager - Africa

Ref: EBUVGEA_RSM-A__NOV _2012
 

Role purpose;
 

Reporting to the Head of Product Delivery & Service - Africa, the job holder will be responsible for ensuring Vodafone Global Enterprise meets all of its Service Obligations to allocated customers, while managing the end to end customer service relationship for assigned VGE customers across Vodafone operating companies, affiliates and partners in all geographies.

Key responsibilities will be;

• Strategic service management of all VGE accounts assigned ensuring Vodafone delivers its service commitments to the Customer;
• Establishment of strong service relationships with customers, suppliers and third parties and leveraging those relationships to ensure maximum financial return from Vodafone customers;
• Working collaboratively with account teams to provide  direction on the service relationship for assigned accounts;
• Through innovation and change, championing inputs to decisions on new propositions, product mix and services for customers;
• Providing leadership and consultation advice on Customer specific service related content within proposals submitted to customer, both in response to requests for proposal (RFP) and proactively (unsolicited).
• Manage global customer relationship through a matrixed virtual team of local Service Management resources to deliver on the account plan through a matrix management structure.

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management;
• At least 8 years’ experience in Sales & service Management/Business Development, 2 years of which should be in a Global Enterprise  environment with a multinational company;
• 5 years work experience in a service management role;
• Deep knowledge of mobile data application development and operations;
• Deep knowledge and experience in operational and service fulfillment strategies;
• Ability to lead in a high-growth, high-uncertainty environments;
• Ability to manage an international and distributed virtual team, and form strong internal relationships;
• Team player, strong influence and relationship management skills, customer centric;
• Strong communication and decision making skills – ability to balance conflicting interests;
• Team player, string influence and relationship management skills, customer centric

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke

Service Operations Manager - Africa

Ref: EBUVGEA_SOM-A_NOV_2012
 

Role purpose;
 

Reporting to The Regional Head of Customer Service Operations, the job holder will be accountable for the Regional Service Operations relationship for all Vodafone Global Enterprise accounts across Vodafone operating companies, affiliates and partners in target geographic regions. 

He/She will work with the Sales President and Directors to provide Service Operations Matrix to fulfill the Service Operations Model.

Key responsibilities will be;

• Managing Global Service Managers through both direct line management and matrix management across multiple countries;
• Delivery of the VGE service fulfillment proposition to all VGE customers within the target geographic footprint;
• Strategic service management of VGE accounts in target region and for the delivery of profitable, long term business of those accounts to Vodafone;
• Collaborating with account teams to provide direction on the service relationship for nominated accounts;
• Customer satisfaction through the provision of high levels of service;
• Inputting to decisions on new propositions, product mix and services for customers;
• Supporting the Regional service team in service delivery related content within proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited).

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management;
• At least 8 years’ experience in Service Management in a Global Enterprise;
• Track record of global service delivery for targeted global enterprise accounts;
• International project management expertise of bespoke implementation projects;
• Deep knowledge of mobile data application development and operations;
• Deep focus on operational and service fulfillment issues;
• Experience in complex change management in a technological context;
• Ability to lead in a high-growth, high-uncertainty environment;
• Ability to manage an international and distributed virtual team;
• Team player, strong influence and relationship management skills;
• Customer centric;
• Strong communication and decision making skills;
• Ability to balance conflicting interests.

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke

Global Account Manager

Ref: EBUVGEA_GAM__NOV _2012
 

Role purpose;
 

Reporting to the Head of Outbound, the job holder will manage the global customer relationship for between 1 and 4 Vodafone Multinational customer accounts across Vodafone operating companies, affiliates and partners and drive profitable revenue contribution, customer satisfaction and increased market share from integrated product, service and mobile solution offerings.

Key responsibilities will be;

• Strategic management of Vodafone Global Enterprise accounts and delivery of profitable, long term business of those accounts to Vodafone Establishment of strong service relationships with customers, suppliers and third parties and leveraging those relationships to ensure maximum financial return from Vodafone customers;
•  Delivery of all financial targets including revenue, connections for voice and data,  market share and net margin contribution;
• Establishment of appropriate relationships with Vodafone customers and leveraging those relationships to win new business;
• Leadership of global customer relationships through matrix management of  National Account Managers and across the Vodafone Global Enterprise value chain;
• Working collaboratively to ensure delivery of  all agreed service requirements for nominated accounts;
• Providing guided input to decisions on new propositions, product mix and services for customers
• Responsibility for content of proposals submitted to customers, both in response to requests for proposal (RFP) and proactively (unsolicited).

The ideal candidate should possess the following skills & competencies;

• Bachelor Degree in Economics, Commerce, Business Management/Service management/Engineering or IT;
• At least 8 years’ experience in Sales & service Management/Business Development, 2 years of which should be in a Global Enterprise  environment with a multinational company;
• Must have P&L experience
• Track record of global accounts/ enterprise solution selling
• At least 5 years  working experience in a global account management role;
• Experience working in a multi-cultural environment;
• Deep knowledge of mobile data application development and operations, technical sales background preferable;
• Experience in complex change management and operating in a matrix, fast moving and technical environment.
• Ability to lead in a high-growth, high-uncertainty environments
• Ability to manage an international and distributed team.  Good people management skills.
• Team player, strong influence and relationship management skills, customer centric.
• Strong communication and decision making skills – ability to balance conflicting interests

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Tuesday 4th December, 2012.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
 

Via E-mail to hr@safaricom.co.ke