Underwriting & Claims Manager
The Position
Reporting to the Group Head of Bancassurance, the role holder will be responsible for the overall Claims & Underwriting strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.
Key Responsibilities
- Take charge of the Claims & Underwriting functions and ensure the development of an effective Claims and underwriting management strategy.
- Responsible for staff performance management and preparation of annual Claims & Underwriting department plan
- Provide overall supervision, mentorship and development of staff in the Claims and Underwriting department
- Ensure Underwriting terms and conditions are strictly adhered to in the underwriting process of business as per IRA guidelines
- Ensure that all documentation in the underwriting are correctly issued and dispatched
- Ensure that renewal terms are communicated and/or discussed with the clients within the set timelines and that renewal instructions are received on time to achieve minimum lapse ratios
- Ensure that the Insurance Certificates safe is adequately stocked at all times and that its safety and usage is reasonably maintained.
- Manage difficult claims and complaints and ensure they are amicably concluded
- Continually review the Claims & Underwriting processes and recommend measures to improve efficiency
- Preparation of monthly management reports as required
Position’s Requirements
- University degree in Business with specialization in Insurance, Actuarial Science, Business Management e.t.c
- AIIK Diploma or good progress towards attainment of Professional Qualification ACII
- At least 7 years’ experience in Claims Management, Underwriting Management or both; three (3) of which must be at management level in the insurance industry preferably within an insurance intermediary
- Experience in Bancassurance will be an added advantage.
- Strong leadership, people management and interpersonal skills
- Excellent Presentation, Negotiation and Problem Solving Skills
- Keen to detail with Strong Analytical Skills,
- Decisive and Methodical in approach
- Confident, patient and pleasant team player
- Reliable with good planning and organization skills
- Should have good IT skills with experience in Microsoft Office software
- Excellent Communication and report writing skills
- Ability to define problems and to establish facts and provide workable solutions.
- Should be of uncompromising integrity and honesty
The above position is a demanding role which the bank will provide a competitive package for the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail address and telephone contacts quoting the job title/reference in the subject field torecruitment@kcb.co.ke.
To be considered your application must be received by Dec. 13, 2013.
Only short listed candidates will be contacted.
JOB REF: CBOK 162013
Underwriting & Claims Manager
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