INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER

INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER
Organizational Context:
CARE is a leading humanitarian organization dedicated to fighting poverty and social injustice with a special emphasis on women and girls. CARE Tanzania is part of CARE. With the vision is to seek a world of hope, tolerance, and social justice, where poverty has been overcome and people live in dignity and security. CARE International is a global force and a partner of choice within a worldwide movement dedicated to ending poverty. We are known everywhere for our unshakable commitment to the dignity of people. CARE Tanzania and partners contribute to the empowerment of the most marginalized and vulnerable rural women and girls to exercise their rights. 
Job Summary: 
Under the overall supervision of the ICT Coordinator, this position will give extensive support in system maintenance of CARE Tanzania and assist computer users in their use of ICT solutions and services. The ICT officer will take responsibility for maintenance of ICT infrastructure. The position provides a full virus-protection scheme for the organization. The ICT Officer is also responsible for ensuring the integrity of the networks by the physical security of data through planned backup and disaster recovery procedures. The position requires keeping up-to-date with developments in the technical area and ensure ongoing personal development and learning. 
Key Responsibilities and Tasks 

Job Responsibility #1: System Administration of Local Area Network (LAN)

25% of time

· Configuration and management of routers, hubs and switches
· Provide day to day system administration of servers in Local Area Network (LAN) 
· Administration of computers that are connected to LAN 
· Monitor communication between the head office and all sub offices that all LANs are running smoothly

Job Responsibility #2: Installation and Maintenance of Hardware and Peripheral Components

25% of time

· Install and provide technical support on CARE standard operating systems and various applications 
· Review and test run all procured computers, printers and any IT related equipment before use or shipment to a program site.
· Identify hardware and software problems, assess and fix minor problems where possible. 
· Liaise with repair service providers where external specialized diagnostic/repair services are required. 
· Manage appropriate preventive and maintenance contracts and ensure that preventive maintenance is done on time. 
· Monitor performance of the main UPS and perform basic troubleshooting and maintenance and on timely basis organise for preventive maintenance and support from the contracted vendor.

Job Responsibility #3: Provide Help Desk Service to Users

10% of time

· Support and assist users in their use of computer software and hardware
· Provide users with guide once a system has been completed and installed. 
· Provide a full virus-protection scheme by installing anti-virus software and ensure distribution of updated anti-virus files to computer

Job Responsibility #4: Management of Data storage, backup plan and recovery procedures

5%

· Perform data backup according to disaster recovery plan and procedures. 
· On timely basis test-run disaster recovery plan make users aware of different backup and restoration procedures and give appropriate guidance to first time users of backup devices.

Job Responsibility #5: Promote Gender Equity and Diversity

All the time

· Practice a behaviour that is consistent with CARE’s core values and promotion of gender equity and diversity goals.

Job Responsibility #6: Perform Other Duties as Assigned (including)

5%

· Perform other duties as assigned by supervisor;

Competencies
· Excellence: Sets high standards of performance for self and/or others; successfully completes assignments; sets standards of excellence rather than having standards imposed; ensures interactions and transactions are ethical and convey integrity.
· Respect: Behaves in a manner that reflects a true belief in and appreciation for the dignity and potential of all human beings. Gaining other people’s confidence and setting an environment of trust and openness.
· Diversity: Promotes, values and respects each individual’s unique qualities, background, race, culture, age, gender, disability, values, lifestyle, perspectives or interests; creates and maintains a work environment that promotes diversity.
· Communicating with Impact: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain their message.
· Proactive Problem solving: Makes routine decisions in the course of work. Understands the issue, compares data from different sources to draw conclusions, chooses a course of action that is consistent with authority delegated to the position.
· Customer Focus: Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relations
· Adaptability: Effectively manages changing environments in the organization; maintains effectiveness when dealing with multiple and conflicting priorities across different cultural settings or during emergency and crisis situations.
· Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently and effectively in accordance with CARE’s core values.
· Building Commitment: Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifies one’s own behavior to accommodate tasks, situations, and individuals involved.
· Contribute to Team Success: Actively participates as a member of a team or work unit to move the team/unit toward the completion of shared goals
· Initiating Action: Takes prompt action to accomplish objectives; takes decisive action to achieve goals in times of uncertainty or in fluid contexts; is proactive.
Qualifications (Know-How)
Education/Training
Required
· Bachelor’s degree in Computer Science or Information Technology equivalent combination of education and work experience
Desired: 
· Certification in Microsoft Certified Systems Engineer (MCSE)
· Cisco Certified Network Associate (CCNA) certification will be an added advantage.
Experience
Required
· Minimum of three years of experience in computer systems administration, setup and troubleshooting in network environment, including multiple network.
· Hands on knowledge of CISCO network devices is an added advantage;
Desired: 
· Familiar with Administration of Financial Information system and budgeting Information system, Payroll Package and Human Resources Management Information System is an asset; 
Technical Skills
Required:
· Personal integrity living up to CARE Tanzania’s core values of commitment, accountability, respect, effectiveness and diversity;
· Excellent knowledge of Information and Communication technology including Microsoft Windows 2003 server, MS Exchange Server 2003; Network Management software; Microsoft Office 2003 and 2007 Professional; Software and hardware installation and troubleshooting; Virus protection software and identifying, addressing, and removing viruses; Computer hardware and software maintenance 
· Demonstrated ability to make judgment calls and decisions with respect to procurement activities, within delegated authority, that impact significantly upon the day-to-day operations of user Departments. 
· Demonstrated ability to maintain confidentiality and handle sensitive issues.
· Ability to thrive in team environments, with a strong understanding of diversity and other cultures
· Excellent written and oral communication skills, with a fluent writing style and good knowledge and practical use of both English and Kiswahili.

Our diversity is our strength; we encourage people from all backgrounds and experiences, particularly women, to apply

MODE OF APPLICATION: Apply through hrm@co.care.org to Country Director by 15 October 2013 with a motivation letter and detailed CV indicating 3 referees;