Receptionist III (Mbeya Branch and Training Institute Mwanza)

Receptionist III (Mbeya Branch and Training Institute Mwanza) – 2 Posts
Reports to: Head of Division
Contract type: Contract for unspecified period of time
Location: Mbeya Branch and Training Institute, Mwanza
Job Purpose:
To act as the Bank’s first point of contact by answering telephones, greeting and directing visitors, customers and members of the public and providing relevant information as needed.
Primary Duties and Responsibilities:
a) Answering telephones from within and outside the Bank;
b) Screening, routing and connecting calls;
c) Keeping record of all visitors who enter/visit the Bank;
d) Responding to enquiries and obtaining information for customers, visitors and members of the public;
e) Providing information about the Bank as may be required: location of departments, offices and employees in the Bank;
f) Taking messages and informing other employees of visitors’ arrivals or cancellations of appointments;
g) Performing other related duties as may be assigned by the head of division.
Education/Professional Qualifications and Experience Required:
a) Diploma in Business Administration or its equivalent from an accredited institution and relevant work - related training;
b) Ability to communicate clearly in English and Kiswahili and any other major foreign languages such as French;
c) Self motivated and ability to work under pressure;
d) Strong interpersonal skills;
e) Good customer service;
f) Basic computer skills;
g) At least two years work experience as receptionist.

How to Apply:
Interested applicants must submit the following for consideration of the applications:
a) A curriculum vitae (CV);
b) Certified copies of certificates, birth certificate and other relevant certificates;
c) Two recent passport size photographs;
d) Names and addresses of two reputable referees;
e) Applicant’s reliable contact address, email address and telephone numbers.
f) Applicants with academic certificates from foreign universities must submit proof of accreditation of issuing institutions.
Application should be addressed to:
Deputy Governor (AIC),
Bank of Tanzania,
P. O. Box 2939,
DAR ES SALAAM
Closing Date:
Applications should reach the Deputy Governor’s Office on or before 6.00 pm on 11th November, 2013.
Only short-listed applicants will be contacted.