Recovery Team Standard Chartered Bank - Tanzania

Job Description

-To manage and maximize recoveries of outstanding monies by ensuring that persistent and effective follow up actions are taken against delinquent account holders
-To manage and maximize recoveries of delinquent SME loans
-To ensure suspension of interest of SME loans is in compliance with Country and Group regulations
-To manage and process all legal activities and regulations as required

Key Roles & Responsibilities

-Proactively monitor loss recovery portfolio for all products by recovering all monies due to the Bank
-Trace & locate loan defaulters by making telephone & physical contact to enhance recoveries of old portfolio
-Ensure posting of debits and credits to live and charge off accounts
-Ensure proper management of charge offs, repossessions and agency reconciliation
-Respond to customer’s queries by carrying out necessary investigations to resolve within 24hrs and escalate complicated issues only
-Assist management Team identify control weaknesses & recommend appropriate remedial action and best practice
-Motivate and train the team to remain at optimal performance
-Effective management of recovery officers to ensure prompt actions on recoveries accounts
-Assist management team to implement changes to systems, procedures & structures to maximize quality and service and to minimize risk
-Increase skill base by providing on the job training to the team members
-Monitor & provide statistical information to Management regarding loss recoveries
-Correctly identify the nature of customer inquiries & determine and convey the appropriate solutions to the customer and their legal representatives in a manner which will maintain and enhance ongoing customer relationships but ensuring Bank procedures are strictly adhered to
-To remain alert to the risk of money laundering and assist the Bank’s efforts in combating it by adhering to the key principles in relation to identifying customers, knowing your customers, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers
-Interpret MIS statistical information relating to performance of recovery e.g. charge off ratios, recovery ratio, volume of recoveries made, outstanding recovery portfolio
-Ensure timely and accurate information is reported to the management by the recoveries officers
-Ensure proper updating of the recovery portfolio in the system and advice new strategy for recovery
-Ensure monthly recovery portfolio is advised and correct commission is applied
-Review of yearly recovery strategy and all group documents required
-Ensure Proper Provision/release of Interest and Principal for all default customers

Qualifications & Skills

-University Graduate with work experience in credit preferably debt recovery
-Full knowledge of SCB core products, markets and main competitors
-Logical with an accurate eye for detail
-Proactive, flexible and resilient team player
-Practical working knowledge of company, industry and banking guidelines and regulations-Highly customer focused
-High level of interpersonal and communication skills – Listening, negotiating
-Capable of prioritizing own and others workload
-Planning & co-ordination skills
-Project management skills
-Computer literacy
How To Apply

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.