Human Resources & Customer Care Executive GreenBell Communications

Department: Finance and Administration

Reports to: Finance and Administration Manager

GBC offers flexible ICT web solutions in web design, web based Monitoring and Evaluation (M & E) systems and reporting tools, mobile web applications, domain registration, web hosting, social media and internet marketing and other web design services with professional project delivery and expert advice.

We assist clients improve organizational and individual performance by leveraging well-managed ICT infrastructure, backed up by expert support and advice.

We aim at being the ICT web solutions provider of choice in Eastern Africa based on our client approach.

Requirements:

• A mature and ethical individual with high level of demonstrated commitment – “GBC hires character and trains skills”
• A Business Degree Preferably in Human Resources or related discipline
• At least two (2) years experience in Human Resource role
• Have work experience in Customer care
• Any qualification in IT is an added advantage

Roles and Responsibilities:

• To maintain and develop HR policies, ensuring compliance and to contribute to the development of corporate HR policies.
• To ensure timely recruitment of required staff in order to meet business needs;
• Ensure Corporate Branding in recruitment websites and advertisements.
• Ensure a motivational climate in the organization, including adequate opportunities for career growth and development.
• Administer all employee benefit programs with conjunction with the Finance and Administration department.
• Respond to incoming emails, letters, phone calls and live chat
• Offer support to clients using our online portals.
• Resolve client concerns and complaints within the stipulated company hours
• Work in co-operation with other staff members to ensure that the objectives of the company are achieved.

Skills and interests

• Excellent communication skills, both written and verbal
• Strong organizational skills
• Courtesy, tact and ability to work effectively in a team environment
• Excellent inter-personal skills; reliable, enthusiastic and upbeat personality
• Able to promote and initiate work processes
• Able to complete given assignments with minimum supervision
• Possess a high sense of confidentiality and initiative.

Application deadline: Monday, 3rd September 2012

Click here to apply

GBC is an equal opportunity employer.