M-HEALTH CALL CENTER OFFICER

Marie Stopes Tanzania (MST) is the Non-governmental Organization dully registered under the law of Tanzania, and it is centered in a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide family planning, reproductive and sexual healthcare and allied services. MST is a member of the Marie Stopes International (MSI) Global Partnership, which operates in over 46 countries worldwide. MST’s goal is to improve quality of life in Tanzania by dramatically improving access to and use of family planning and other reproductive health services.

Of recently, MST has been striving to secure funds from donors for implementation of its cantered objectives. The effort by MST to secure funds from donors have somehow been positive where the donor has proposed a new and streamlined project to be carried attracting a diversified aptitude.

The positions advertised herein are subject to fund availability from the prospective donor and therefore after passing the interview, qualified candidates for the positions advertised shall be called to assume their position with MST as soon as the funds is finally donated and remitted to MST or deed of donation or remission is executed. This project will commence immediately after availability of funds is irrevocably confirmed by the donor.

We are looking for dynamic individuals to join our highly motivated team in the following roles;

M-HEALTH CALL CENTER OFFICER

Job purpose
The Health/Call centre officer reports to Clinics Lead and is responsible for the coordination of development of m-health and call centre strategy. This component requires networking and external linkage with other service providers, beneficiaries at various levels and the community. Therefore potential collaborators and proper linkages with existing m-Health platform will be established through this post. Internally this position will create a link and inform the Clinical quality and Monitoring and Evaluation team on the views of   Marie Stopes customs/Clients for quality improvement and better serve our clients and provide continuity of care.  Some key information/data will be collected depending on the scope and share with MIS/M and E unit.

Key Responsibility
● Establish call center and M-health sms platform as per project implementation plan with
   support from Project Manager.
● Coordinate development of M-health and call Center strategy
● Identify potential collaborators and creates proper linkages with existing M-health initiatives.
● To liaise with Monitoring and evaluation team to monitor performance of call center and adapt
    based on evidence to maximize reach and impact.

Minimum requirements
● University Degree in Mass communication or related field.
● IT knowledge is an added advantage
● Atleast 2-3 years’ experience in basic data management.
● Desirable: 2 years’ experience working with a social marketing field.

Mode of Application
If you feel that you are able to meet the requirements and you are motivated enough to be part of the team, please send your applications including a cover letter detailing your suitability and why you are interested in this post to the address below. Please indicate the work station of your interest.

Director of Human Resources and Administration
Marie Stopes Tanzania
P. O. Box 7072, Dar Es Salaam.
Telephone: +255 22 277 4991
E-mail: jobs@mst.or.tz

Only short listed candidates will be contacted.

Closing date: All applications should reach the addressee before 04/11/2014