PRINCIPAL OPERATIONS SUPPORT ENGINEER - OPERATIONS SUPPORT

Safaricom Limited is the leading mobile telecommunications company in Kenya. We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

PRINCIPAL OPERATIONS SUPPORT ENGINEER - OPERATIONS SUPPORT

REF: TECHNOLOGY_POSE_MAR _2013
Reporting to the Senior Manager - Operations Support, the position holder will be responsible for the effectiveness of all Operation functions of the non-telecom elements in the Radio Access Network, ensuring their availability meets or exceeds the requirements of the business. This includes the Management, Quality Assurance and compliance of all outsourced Managed Service activities including the management, maintenance, logistics and security requirements associated with the Safaricom BTS and MSR sites.

The job holder’s key responsibilities will be to:

• Passive maintenance contract set up and management of ongoing new BTS Managed Service contracts relevant to regional operations;
• Formulation and management of the contract governance framework;
• Formulation of KPI and SLA deliverables to be measured and penalty situations for non-adherence including regular reviews of their effectiveness;
• Continuously monitor the performance of all Managed Service providers against the KPIs and SLA for preventative as well as corrective maintenance activities;
• Continuously formulate and agree with service providers, ways of improving performance;
• Carry out regular Quality Assurance and Performance Audits of all Managed Service Partners (MSP) in all Regions;
• Carryout regular formulation of best practice guidelines on preventive maintenance for outsourced activities within the regional operations department;
• Coordinate quarterly and annual contract performance evaluations including formulation and regular reviews of the performance evaluation criteria;
• Carry out weekly analysis and reporting of contractor performance against set KPIs and SLAs (Network Unavailability Ratio (NUR), Network Availability etc.;
• Drive compliance to Health& Safety Compliance requirements amongst the Managed Service Partners.
• Establish and maintain a catalogue of all current passive maintenance contracts;
• Initiate renewals or purchase justifications for contracts due for termination;
• Submit monthly Managed Service cost figures to Budget Team and discuss and agree for posting in financial books;
• Prepare yearly forecast NOPEX figures for outsourced service as may be required by Budget Team;
• Drive attainment of efficiencies through automation of processes/activities/reports.

The ideal candidate should possess the following skills & competencies:

• Degree in electrical and electronics engineering or telecoms engineering or mechanical engineering;
• 8 years working experience in a technical role in operations and maintenance of which 3 should be in a managed services environment within a mobile telecommunications operator
• Good communication, analytical and interpersonal skills.
• Ability to lead and influence others.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. The deadline for application is Monday 1st April, 2013.

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to
hr@safaricom.co.ke