The Helpdesk Engineer is part of a small, high-performing IT team supporting 800 users in over 25 countries. Our goal is to ensure that our systems are reliable, secure, and robust to support CHAI staff, volunteers, and partners fulfill their mission of expanding access and care to health care services in underserved areas.
Located at the Clinton Health Access Initiative (CHAI) office in Nairobi, Kenya the Helpdesk Engineer will play a key role on the IT team supporting our worldwide staff. The person in this position is focused on Microsoft Windows-based technologies, with a heavy emphasis on WindowsXP/7, creating and maintaining user accounts in Active Directory, Microsoft Exchange, SharePoint, and Blackberry Enterprise Server and providing remote support to our worldwide staff. This position requires a self-starter who is knowledgeable, meticulous, and resourceful to be successful and effective in a fast-moving and entrepreneurial environment. Must be excited by the challenge of tackling projects in new areas, quickly building knowledge and skills and effectively applying them.
Responsibilities: •Maintain Exchange 2010, BES and AD user accounts. •Proactively support staff in field offices. Provide end-user support with SharePoint 2010. •Provide training and assistance to users as needed. •Interface with vendors to place orders for new equipment and software. •Ability to design and install systems on a limited budget. •Create and maintain updated documentation. •Must be excited about learning new things, patient in dealing with staff in complex and sometimes high-pressure situations.
•Must have excellent attention to detail. •Providing hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system. •Collaborate well in a small team environment.
•Must have excellent attention to detail. •Providing hardware and software support for local users in person, and coordinating and providing support, via phone and email, for our users worldwide through our helpdesk system. •Collaborate well in a small team environment.
Qualifications:
•Three or more years of experience supporting users in WindowsXP/7 using Office 2007/2010 in a Windows 2008 environment. •Experience with supporting remote staff across slow or unreliable Internet connections. •Three or more years experience supporting Outlook in an Exchange 2007/2010 environment •Bachelor (4-year) degree with a technical major such as engineering or computer science, or equivalent demonstrated work experience and proficiency in technical analysis and written technical reports. •Strong analytical ability and problem solving skills are very important. •Comfort with, and patience for, users of varying levels of expertise. •Basic understanding of networking technologies such as LAN, CAT5e, patch panels, switches, routers and firewalls. •Experience in hardware/software troubleshooting and in providing hands-on training. •Experience supporting users across multiple sites, countries and time zones. •SharePoint 2010 experience a plus. •Microsoft Access or SQL experience a plus. •Proficiency with a scripting tool such as VBScript or PowerShell a plus •Some international travel is required.
How to apply:
Please create an online profile and apply at the following website:
Helpdesk Engineer , Kenya
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