Relationship Manager – Mortgage Branch Support

Job Ref:RM–MORTGAGE /3/HRD/2013

Job Summary:

The purpose of the job is to source for mortgage business through support of Branches with a view of increasing the mortgage loan book.

Main Duties

The key responsibilities will among others include:

• Undertaking and support pitching for new business from existing database of Branch customers
• Research, propose and champion mortgage solutions for the Branch customers as well as ensuring product and Income targets are met.
• Actively advise Head Mortgage Finance ideas for alternative product strategies to manage Branch mortgage sales.
• Monitor and provide feedback to Business line leadership on competitor product activity, including pricing
• Provide and analyze product income data/information for Business line leadership
• Contribute in setting of Bank targets on Branch mortgage sales
• Co-ordinate production of a Standard Tariff, which is easily understood by customers and staff and easy to administer
• Handling of inquiries on mortgage sales from Co-operatives customers & assigned branches and review of new applications
• Providing guidance for purposes of re-packaging applications to meet our requirements
• Origination and follow-up of disbursements
• Monitor adherence to agreed product pricing strategy
• Champion implementation of new products by: Engaging relevant stakeholders, Building a business case, Completing all product testing, Building a detailed implementation plan, Closely monitoring implementation
• Liaise with mortgage Sales teams and Credit Operations, regularly reviewing all operational standards for product profitability, and identifying skills gaps.
• Review and feedback into customer satisfaction surveys, responding to customer Product complaints raised by Branch division
• Liaise with Sales teams to design and deliver appropriate training, and give input into sales strategies for Branch customers.
• Provide clear direction of the Co op Bank’s objectives by translating business performance objectives and measures into clear, concise communication

Job Specification

The incumbent will be required to possess the following attributes/skills:

• A Bachelor’s Degree in either, Economics, Finance, Banking or Business Administration and any other relevant qualification.
• A Master’s degree in any of the above related disciplines is an added advantage
• At least 5 years experience in mortgage sales in a commercial or development banking environment.
• Good knowledge and experience in project appraisal preferably in a banking environment
• Computer literacy is mandatory
• Credit appraisal and analysis skills
• Communication & report writing skills
• Presentation skills & interpersonal skills
• Project management
• Able to work under pressure and adhere to strict and tight deadlines on a wide range of tasks
• Able to keep abreast of developments in the business and financial services environment
• Selling skills

Interested candidates meeting the above criteria should forward an application enclosing detailed Curriculum vitae accompanied by copies of certificates and indicating the current remuneration to the address shown here below by 26th June, 2013.

NB: Only short listed candidates will be contacted.

Please quote this reference on your application and on the envelope: RM–MORTGAGE /3/HRD/2013


The Director
Human Resources Division
Co-operative Bank of Kenya Ltd.
P. O. Box 48231 – 00100
NAIROBI