KCB Bank Head of Operations

EXCITING CAREER OPPORTUNITIES

KCB Bank Rwanda Ltd is a wholly owned subsidiary of KCB Group which is a premier AA rated East African Bank with over 116 years history. Apart from Rwanda, KCB Group is represented in five other countries i.e Kenya, Tanzania, Uganda, Burundi and South Sudan with a total of 228 branches. The expansive branch network is complemented by over 930 ATMs across the region offering 24 hour access to its Quick Serve cash services and 3,767 banking agents. The bank also offers mobile banking, internet and diaspora banking services that can be accessed on 24/7 basis. As a Group, we value putting our customers first, working together as a team, being professional in everything we do, being willing to change and caring for the communities in which we operate.

KCB Bank Rwanda Ltd is presently operating a Network of 11 branches, 3 cash centres, 16 ATMs and over 300 agents spread across Rwanda. We pride ourselves in being a warm and customer friendly bank offering a full range of financial solutions in an innovative and dynamic work environment. We are seeking high caliber individuals with a strong passion to deliver on our customer promise, to join our team in the following positions:

1. HEAD OF OPERATIONS

The Purpose
Reporting to the Managing Director, the job holder will be responsible for driving our service support strategy and creating a highly efficient banking operations environment that is responsive to customer demands while ensuring high standards of operational control. He/ she will be required to provide strong leadership and mentorship to a highly energetic and multicultural team and ensure full 5. achievement of the strategy of the bank in service support.

Key Responsibilities
• To provide leadership to the service support teams by establishing clearly defined job objectives for direct reports and monitoring performance on a regular basis;
• To develop and drive an effective operations strategy that is responsive to customer needs while ensuring compliance to regulatory and prudential guidelines in the bank´s daily business operations;
• To enhance bank-wide operational standards in order to improve service delivery as well as provide support to improve service delivery as well as provide support and guidance on operational procedures and processes;
• To oversee the bank´s logistical and procurement functions by enhancing value creation through efficiency and waste management´
• To continuously evaluate the performance of the business processes already in place and recommend/initiate appropriate process changes or customize to obtain efficiency and mitigate risks;
• To oversee the bank´s service delivery channels to ensure reasonable and constantly improving availability of all service channels including but not limited to the bank´s ATMs network;
• To leverage on technology to provide world class
service delivery to all clients and stakeholders.
• To communicate and coordinate with all other stakeholders to ensure congruence and teamwork in the delivery of the bank´s overall strategy.

Minimum Qualifications and Experience
• A University degree in a business related field from a recognized institution.
• Possession of a post graduate degree and/or professional banking qualification will be an added advantage i.e. ACIB or AKIB;
• Minimum of 10 years working experience in a banking or any financial services environment, 5 of which should be in senior managerial position in an operations environment.

Skills and Attributes
• High level of understanding of commercial banking operations
• Highly developed and demonstrable leadership skills;
• Excellent communication and interpersonal skills
• Ability to coach and motivate teams.
• Proven track record in delivering results;
• Ability to be creative and innovative and be action orientated.
• Proficiency in risk management and control
• Multi-cultural sensitivity;
• Willingness to adapt and change

Application:
If you believe you meet the above requirements, please submit your application including an application letter, a detailed Curriculum Vitae indicating your current salary and benefits, copies of the relevant certificates and testimonials, daytime telephone contact and email address.

The deadline for receiving applications is 30th June 2013.

Please apply to:
Head of Human Resources
KCB Bank Rwanda Ltd.
Kigali - Rwanda
Electronically

Only short listed candidates will be contacted.
For more information about KCB Bank Group, please visit our website www.kcbbankgroup.com