Tanzania Postal Bank , NETWORK ADMINISTRATOR JOB

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized IT Officers (2 positions) to join the Technology and Operations team based in Dar es Salaam. The successful applicants will be allocated to Head Office

Reporting Line: Chief Manager Hardware Data Communication

Location: Dar es Salaam, Head Office

Work Schedule: As per TPB Staff regulations

Division: ICT

Salary: TPB 7

Position Objective:-

 Responsible and accountable for design, implementation and support of TPB ICT Networks infrastructure, Local Area Network (LAN's), and virtual private Networks/Wide Area Network (VPN/WAN). Serves and Domain controllers, all other networked hardware including the branch Networks to meet the TPB Network standards, demands and deadlines and install and configure and implement new systems.

 Also accountable for ICT Networks security implementations, ensure the network is properly protected by use of properly configured routers, switches, firewalls, Intrusion Detection Systems and Domain Controllers. Support and train end users and coordinate, guide and prepare standards to ensure reliability and availability of individual systems.

 Ensure the all aspects of information systems security are in place and operational. Implement the system/level controls and maintain system documentation.

 Assist Chief Manager on day to day issues of managing TPB's infrastructure which include Network, Hardware and Software.

Key Responsibilities:-

 Maintain dynamic Network and its hardware configuration database by collecting, adding, removing or updating configuration unit changes (PC's Printers, Switches, Servers, routers, firewalls, modems, wireless terminals, etc) and documentation of new and existing network infrastructure.

 Assist development of strategies and methods to promote optimal data center efficiency in the area of servers back up and security, performance tuning and capacity planning.

 Assist management of data center and server risk by identifying, quantifying, documenting and escalating issues that may lead to Data center non-availability.

 Support the planning, design and implementation of reliable, cost-effective computer Network Infrastructure technical solutions.

 Support working with vendors, service providers and other technology groups to resolve problems.

 Assist to manage, monitor and coordinate interactions with third parties, service providers, vendors and external contractors of hardware, software, network, data center and enterprise server to ensure delivery of high Quality service and above expected SLA's.

 Establish and maintain mechanisms for monitoring networks equipments' and servers' capacity and performance by introducing tools to support automated capacity utilization and performance monitoring.

· Provide support to Help-Desk and other support officers on LAN/WAN, server, PC's, printers, scanners, availability calls.

 Enhance knowledge base for Enterprise server related incidents by developing and maintaining documentation of Frequently Asked Questions (FAQ), support issues, work around and problem resolution approaches.

 To design and ensure successful implantation of enterprise servers (Domain) related projects and changes by providing technical input and hands on expertise to other ICT Staff.

 Assist in implementation of domain administration tasks as required by the bank's security policies, performance requirements and industrial best practices.

 Design, Implement and/or direct the use of appropriate server backup methodologies and technologies.

 Ensure high availability of production IBM infrastructure and servers by direct use of and implementation of various IBM technologies and supporting methodologies.

 To implement and support telephone (PABX) systems, do capacity planning for growth and expansion and assure that PABX system are highly available to users.

 Assist CM-HDC to develop and maintain a road map for the Bank's network infrastructure including the convergence of data and voice Technologies.

 To assist in the development and implementation of system policies, procedures, standards and controls to ensure data accuracy and security that they comply with the legal and regulatory requirements.

 To ensure that TPB ICT complies with existing ICT-Policies, procedures and processes requirements and embed Risk Management principles within its operations.

 To design, survey space requirements and premises to ascertain that the available space for new equipment installations and network implementation meets requirement. Also, design hardware arrangements within available space.

 To provide support and monitor vendors during implementation of their contracts.

 To conduct routine network, hardware and software audits for compliance with established network standards.

 To prepare specifications and cost estimates for equipment and installations, or service to be procured.

 To analyze and specify requirements for site improvement and new network deployment.

 Work with other Directorates and section within ICT to facilitate preparation and simulation of disaster recovery action plan for Business Continuity on hardware, software and networks' availability as well as other systems that depend on them.

 To provide first-level support in the maintenance of the network infrastructure.

 To support routine ICT tasks including Night Processing, system's users access administration, regular ICT maintenance services and Standby Support.

 Assist in implementation and support the DRS systems that are operational ana available. To make sure that the databases at DRS are replica of the production on daily basis. Maintenance of links and power systems to ascertain that the DRS is up and ready for use.

 Assist in implementation and support of power systems to make sure that the date center and DRS system can be supported by the power standby (UPS) within a certain time period which allows graceful shutdown of servers and peripherals to avoid damages during power outages.

 Assist in implementation and support of security systems at both data centers and branches these include CCTV, intruder alarms, access controllers physically and logically, should assure that at all times they are working and provides reports when needed.

 Assist to prepare monthly reports on activities assigned to ICT, Hardware & Data Communication (Infrastructure), verifications of billing data and invoices from vendors and contractors and follow up that vendors and ICT contractors are paid timely.

 Contribute to Risk (fraud) identification and mitigation methods by following Risk and ICT standards and practices for risk management.

 Recommend ICT cost reduction strategies by analyzing IT service cost structures.

 To provide training to staff in use of network services, e-mail, internet, VoIP and other administrative systems.

 To do any other job as may be assigned from time to time.

Contributes to:-

· Consumer satisfaction as a result of high systems availability.

 Business growth and profitability as evidenced by attaining budget figures on revenue.

 Improve operational costs by implementing stable, robust and high efficient systems.

 Minimization of fraud and risks as a result of secure systems.

Key Performance Indicators:-

 Individual Performance Agreements with all staff within the division.

 No network outage due to inadequate administration of the system.

 High ICT services availability to end users and customers.

 Existence of updated database for hardware and systems that make up TPB ICT network infrastructure.

 No Data Centre outage due to capacities or inadequate administration of the system.

 Centralized management of infrastructure security (Domain controller).

 Efficient networks and systems and highly available to users.

 Efficient network hardware and software deployment and maintenance.

 Efficient hardware and software upgrades and updates.

 Mitigation of critical risks such as failure of business continuity, security bleach, virus outbreak and infrastructure support.

 Timely preparations and submission of all appropriate reports.

 A higher performing divisions.

For Grading Purposes - Dimensions:-

 High network performance and availability.

 Minimal network and hardware downtime.

 Minimal data center downtime.

 Minimal domain controllers outage.

Authority Levels:-

 May initiate systems changes if deemed necessary.

 May plan for system outages (downtime) during maintenance windows.

 May introduce new system and technologies upon need and fit.

 May initiate procurement of systems equipments.

 May prepare budget for the systems operation and improvement.

Experience and Knowledge Required:-

(i) Bachelor’s degree/Advanced Diploma Computer science, Information Technology, and Telecommunication Science or engineering.

(ii) 3-5 years of experience in ICT field, solid experience in network systems installation, configuration and support.

(iii) Experience of working with Linux/UNIX, MS-Windows Servers and workstations environments and office automation applications.

(iv) Added skills and certifications MCSE and Linux, CCNA.

Skills / Attributes

(i) Strong leadership & people management skills.

(ii) Strong technical skills in hardware and software.

(iii) Prioritize tasks and organization.

(iv) Can work independent at minimal supervision.

(v) Adherence to the regulations and company policies.

(vi) Proven and recommendable Trustworthy.

(vii) Team player.

The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to:recruitment@postalbank.co.tz or hr@postalbank.co.tz

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

Tanzania Postal Bank has a strong commitment to environmental, health and safety management. If you are not contacted by Tanzania Postal Bank within seven (7) days after the closing date, you should consider your application as unsuccessful. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

Deadline : June 28th, 2013