BANKING OPERATIONS OFFICER , Tanzania Postal Bank (TPB)

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly organized Banking Operations Officer (1 position) to join Directorate of Technology and Operations based in Sengerema.

JOB SUMMARY:

Banking Operations Officer will be responsible for serving customers effectively, maintain competitive turnaround time and process transactions accurately. His/her efficiency and courtesy often reflects the Bank’s standard of service. He/she has to ensure that both front and back office operations are performed fast, accurately and friendly.

Reporting Line: Directly to Branch Finance Officer

Locations: Sengerema Mini Branch
W ork Schedule: As per TPB Staff regulations
Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

 Guide prospective customers who come over the counter for inquiries.

 Coordinate all counter activities while ensuring that quality service is provided to customers.
 Receive Cash and Cheque deposits
 Posting Transactions
 Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
 Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
 Handle Foreign Exchange Transactions
 Cross sell Banks Products to Customers
 Affixing photographs in new/continuation customer pass books
 Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
 Any other duties as may be assigned by Supervisor/BFO from time to time.
 Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
 Report Suspicious Transactions
 Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
 Issue new passbooks and ID cards to new customers.

 Scrutinizing and short casting customers passbooks before making payment on customer’s accounts

 Computing and charging commissions, interest and all other bank charges on customers.

 Fill delivery notes/registers for items moved from one office to another by post of dispatch.
 Balancing teller’s cash at the closure of business daily.
 Check and sign back-office entries raised by the respective clerks/tellers.
 Prepare Bank reconciliation statement timely and accurately.
 Reconcile and clear all suspended transactions
 Filing/bundling records for safe keeping in the record rooms.

KEY RESULTS AREA:

Customer Satisfaction

Individual Productivity and Turnaround time Minimum Cash Differences
Accuracy of Transactions Postings

KEY RELATIONSHIPS

 Internal: All TPB Staff

 External: Regulators/ Customers/Clients

EXPERIENCE AND KNOWLEDGE REQUIRED

EDUCATION: Bachelor degree/Advance diploma in Banking, Economics,
commerce, Business Administration, Finance or Accounting
EXPERIENCE: from any recognized  University or Institute
At least 1-3 year of relevant Banking experience

Working knowledge of Equinox Functionality

SKILLS / ATTRIBUTES:   Strong leadership & people management skills

Prioritize Tasks Team player

Applicants are invited to submit their Curriculum Vitae and Application Letter (indicating the position title in the subject heading) via e-mail to:  recruitment@postalbank.co.tz . Applications via other methods will not be considered. If you are not contacted by Tanzania Postal Bank within seven days after the deadline, consider your application was unsuccessful. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.

Applicants need to submit only the Curriculum Vitae (CV) and the Letter of Applications indicating the Job advertised. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.

Tanzania Postal Bank is an Equal Opportunity Employer and is very committed to environmental, health and safety Management.

Please forw ard your applications before 23rd July 2014