JOBS AT NBC BANK - 7/31/2014

 HEAD OF GLOBAL TECHNOLOGY AND INFRASTRUCTURE SERVICE (GTIS)

REPORTING TO: HEAD OF INFORMATION TECHNOLOGY

LOCATION:  HEAD OFFICE

JOB LEVEL: AVP

Purpose;

The head of (GTIS) is accountable for the end to end delivery of all NBC Infrastructure services (network, Data center, Desktop, Messaging, Print, Internet, Mobility & voice center) across the country.

Main Responsibilities

•    Review and understand  the country strategies and medium term plans (MTP) and ensure that new proposals for projects or Initiatives are aligned to the elements before approving the proposals

•    Provide continuous people development and monitoring activities to manager s and team professionals to achieve excellent business result. Teams include group technology experts, project managers, transformation/ change mangers, business analyst, process managers, project assurance officers, system s managers, and information analysts

•    Implementing the African Technology operating across the country

•    Ensure the development of a high-performing  team through embedding formal performance development (PD) and informal strength s based coaching

•    Create effective workforce plans and recruitment demand plans for their areas. Approve leave request for direct reports and ensure that they manage the leave planning  for their teams effectively

•    Ensure employees in the country are motivated and their efforts are recognized and rewarded

•    Monitor conflict resolution between in country and regional team

•    Review assessment  of future needs for internal clients (through review of their MTP, strategy documents, regular interaction with business units) identify and assign resources to support project delivery achieving  overall business goals

•    Liaise with regional teams and in-country business to support key programmes by communicating project intent and obtaining buy-in and resources allocation for delivery of the key components

•    Resolve high-level issues within the country through providing  mitigative actions and driving the implementation of these actions

•    Coordinate the efforts of the different teams under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.

•    Monitor benchmark productivity of country against regional and create measures to improve productivity

•    Agree and manage service offering and service level agreements in conjunction with internal customers (agree annually and measure on a monthly basis

•    Translate business strategy into meaningful operational targets and strategic focus areas for the business under management. Ensure that strategic focus areas are disseminated to all levels in the business unity

•     Programme manage implementation of manage system changes (eg shared service hub build out)including contracting with internal and external providers

•    Action and drive culture of proactive compliance in the function

•    Conduct root cause analysis, design and implement mitigation plans to ensure business unity is prepared for future disruption in production

•    Review project risk  logs to identify high impact probability items and work with country risk and compliance teams to ensure that adequate risk mitigation and risk acceptance takes place

•    Ensure that the team maintains an adequate log of programme activities and report items to regional  team where required

•    Ensure adequate reporting mechanisms are in place to track if the benefits defined in business cases are realized

•    Ensure that all issues with benefits realization are escalated to the project sponsors and advise them on how to update business cases to reflect new realities or if programmes need to be stopped due to changed circumstances

Competencies:

•    Excellent communication skills (writing and speaking)

•    Leadership capability

•    Change management

•    Project management

•    Financial management

•    Risk management

•    Deciding and initiating action

•    Persuading and influencing

•    Leading and supervising

Qualification

•    An appropriate university degree, with preference for a B Sc, B Sc (Eng), BSc (computers/IT)

              Experience

Minimum 5-8 years in Technology, Change and project management

Remuneration

Attractive salary including performance based bonus on achieving targets and overall business performance

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 HEAD OF CONSUMER OPERATION

REPORTING TO: CHIEF OPERATING OFFICER

LOCATION: HEAD OFFICE

JOB LEVEL: VP

Main Responsibilities

•    Ensure that consumer operations are executed in the line with legal and regulatory compliance requirements of the bank of Tanzania and Group

•    Agree Service level with internal customers and any third party suppliers/ service providers, and maintain end to end accountability for service management within all areas of consumer operations

•    Regularly review service level agreements to meet the operational delivery of the business market proposition and align accordingly: assist in the resolution of incidents which impact service level targets

•    Ensure  that performance targets focused on improving speed and productivity are in place for account opening, account maintenance, loan processing, DAC registration/processing without compromising quality

•    Ensure  that scheme loans are processed within SLA and that the disbursement occurs within timelines

•    Ensure that the correct thresholds and alert mechanism  are in place to identity

•    Develop a service culture throughout the function where the needs of the customer are at the centre of all activities

•    Accountable for managing complaints in relation to consumer operations and own the communication to the customer

•    Ensure that all critical systems and processes within consumer operations have the highest standards of recovery within the business continuity framework and that they are regularly updated and tested for readiness

•    Take personal accountability for managing key stakeholders in the business and communicate feedback on performance  of operations to senior management

•    Ensure that SMART PDs are in place across consumer operations and that PDs reflect realistic measurable performance targets aligned to service delivery

•    Ensure that succession plans are in place for key positions and manage the leave policy across consumer operations

•    Ensure development and training plans are in the place for all staff in consumer operations

•    Resource, develop and retain a motivated high performing team committed to achieving success through each other, utilizing reward and recognition mechanisms

COMPETENCIES;

•    communication skills (writing and speaking)

•    team management- team building and leadership

•    ability to work under pressure

•    analytical skills

•    Relationship management

•    Risk management

•    Leadership capability

•    Persuading and influencing

QUALIFICATION;

•    An appropriate university degree

                                   EXPERIENCE

•    5 years in banking with 5 years in audit function in another business

                                    REMUNERATION;

Attractive salary including performance based bonus on achieving targets and overall business performance

NBC IS AN EQUAL OPPORTUNITY EMPLOYER

Applications are invited to submit their CV’s, copies of certificates, 2 referees and their contacts to
Grace Mgondanh Casmir
Senior Human Resources Business Partner
National Bank of Commerce (NBC)
7th FLoor, NBC House
P.O.BOX 1863
DAR ES SALAAM
Fax no. +255222113749
E-mail; humanresources@nbctz.com
IF YOU ARE NOT CONTACTED BY NBC WITHIN (30) DAYS AFTER THE CLOSING DATE, YOU SHOULD CONSIDER YOUR APPLICATION AS UNSUCCESSFUL, PLEASE SEND ALL APPLICATIONS BEFORE 7TH AUGUST 2014.