Help Desk Support Engineer

IT Help Desk Support Engineer

Location: Nairobi

Nature of Job: Part Time

Our client a leading in global Information Technology Services Company serving a loyal and expanding corporate client base.

The company seeks to recruit an ideal candidate who has great communication skills and a passion for technology.

You should be well presented and comfortable working in business attire within a corporate environment.

The candidate should also be able to work for 4 hours per day, 5 days per week in Nairobi

Duties and Responsibilities

• Key responsibility is to build, configure and roll out client computing devices, including desktop PCs, laptops, printers and other peripheral equipment.
• Monitoring and assisting with upgrades and new hardware application roll-outs (including CPU, RAM and GPU’s.
• Occasionally support with end-user calls, logging incidents onto the system and working with users to resolve their technical problems
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.
• Works under immediate supervision.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.

Qualification and Experience

• Individual must have at least 3-5 years experience in a similar support role. Experience in troubleshooting PC related problems either via phone, remote tools or desktop support.
• Good working knowledge of Windows 7
• Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.
• Working knowledge of Windows 2000/XP and related Office applications.
• Basic knowledge of TCP/IP standards and networking.

Behavioral Skills required:

• Pro-active, forward thinking with problem solving ability. Flexible and able to deal with changing demands
• Good ethical workplace practices. Must be able to work autonomously, taking the initiative when necessary.
• Must be a good problem solver, and demonstrate the ability to adapt to new and changing technologies

To apply, send your CV only to hr@flexi-personnel.com before 30th July 2014.

Clearly indicate the position applied for and your minimum salary expectation on the subject line.