CUSTOMER SERVICE OFFICER - MKOMBOZI COMMERCIAL BANK PLC

Mkombozi Commercial Bank PLC established in 2009 as a fully-fledged commercial bank offers wide spectrum of banking services.
The bank is now desirous of getting able and qualified individuals to fill the following post:
Customer Service Officer -St. Joseph Branch
Key Responsibilities:
Interact with customers and provide information about products or services understand the customer's problems and resolve complaints. Handle general questions and complaints. Help a customer decide what product or service would be suitable for their needs, make regular changes or updates to a customer's profile or account information and also have to keep records of transactions and maintain a database of information. Perform all front desk activities.
Qualification & experience required:
• Diploma, general education degree or equivalent
Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• 3 Years experience in banking activities
• Knowledge in Banking products

APPLICATION INSTRUCTIONS:

Aspirants who meet the above qualifications and experience should submit their application letters enclosing detailed CV. Copies of academic transcripts and one recent passport size photographs. Applicants are also required to indicate names and contacts of at least two non relative referees.
Closing Date: 30th July 2014
Apply to:
Managing Director
Mkombozl Commercial Bank Pic
P.O.Box 38448
Dar es Salaam