Customer Service Jobs in Tanzania , July 2014

Our Client a Bakery Company based in Dar Es Salaam is looking to recruit an Expatriate for the following position.

Customer Service Executive

Job Summary
Attend to all customer inquiries that relate to the customers’ needs and service and work towards achieving a minimum or zero client churn rate and customer satisfaction.

Main Duties & Responsibilities:

• Adhering to schedule to ensure daily as well as weekly targets are met.
• Effectively directing calls in order to ease customer discomfort thus reassuring and offering professional assistance.
• Logging of all issues raised and following up on action plans using ticketing system
• Participate in a shift system Monday to Sunday.
• Provide accurate information regarding availability of service and support on the same.
• Obtain accurate information from other departments e.g. sales, billing, dispatch etc. and correspond the same to customers
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
• Educate customers about terminology, features and benefits of products in order to improve customer education and satisfaction
• Contact customers through proactive follow-ups & notification to ensure ongoing customer satisfaction and resolve any complaint.
• Identify trends in customer satisfaction or dissatisfaction
• Manage time effectively, meet personal goals and work effectively with other members of the support team
• Perform other duties as assigned.
• Education and Experience
• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Numeric, oral and written language applications

Key Competencies

• interpersonal skills
• communication skills – verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• adaptability
• initiative
• stress tolerance

If you meet the above requirement kindly send your Resume to hrkenya@globalcareerscompany.netclearly citing the job position as your subject and indicate your current and expected salary.