AGENCY BANKING MANAGER , MKOMBOZI COMMERCIAL BANK PLC

Mkombozi Commercial Bank PLC established in 2009 as a fully-fledged commercial bank offers wide spectrum of banking services.
The bank is now desirous of getting able and qualified individuals to fill the following post:

Agency Banking Manager
Reporting to: Director of Operations. Key responsibilities:
• Responsible to ensure effective development. innovation and management of agency banking as an alternative channel of the business.
• Developing Agency banking business.
• Preparation of annual marketing plan for Agency banking and its budget.
• Review and process for approval agent's selection.
• Oversee Agency Banking activities as per approved budget and plan.
• Monitor performance of Agencies and attending various issues concerning agency banking.
• Oversee activities of the agents and agents banking officer.
• Preparation of policy manuals and review where necessary.
• Ensure proper training of Agents and staffs.
• To submit different analytical reports as required periodically.
• Set targets and ensure they are met.
• Handle customer complains
• Performing any other duties as may be assigned from time to time.
Outcome - Measures:
1. Successful support of an alternative channel model for the bank
2. Successful project implementation and product developments
3. A positive customer experience in the new channels
4. Viable solutions for the customers
5. Successful relations with internal and external parties in delivering services through alternative channels.
6. Other outcomes as determined by the bank
7. Commercially oriented. a strategic thinker. and able to discuss strategic and sensitive issues.
8. Prior exposure to alternative channels institutions/ direct sales operations would be an added advantage.
9. A team player with ability to work harmoniously with other internal and external parties.
10. Fluency in English and Swahili

Qualification & experience required:
A degree in a relevant field of banking. finance or business with strong IT skills. Minimum 3 years' experience in agency banking .
microfinance or payment systems

APPLICATION INSTRUCTIONS:

Aspirants who meet the above qualifications and experience should submit their application letters enclosing detailed CV. Copies of academic transcripts and one recent passport size photographs. Applicants are also required to indicate names and contacts of at least two non relative referees.
Closing Date: 30th July 2014
Apply to:
Managing Director
Mkombozl Commercial Bank Pic
P.O.Box 38448
Dar es Salaam