TITLE: ASSISTANT PROPERTY Reservation Officer – Tanzania
LOCATION: Moshi Office
ADVERTISING PERIOD: 22th July - 5th SEPTEMBER
ADVERTISING PERIOD: 22th July - 5th SEPTEMBER
Job Description for Assistant Property Reservations
Officer
Profile:
We
are looking for a professional, dedicated, and organized Property Reservations Assistant
officer to assist in managing day-to-day operations. The individual will be
responsible in assisting for all aspects of the Central Reservations
Department, including reservations performance, assessments, developing
reservation agents, maintaining service standards, budgeting, monitoring
systems and processes of the call center.
DUTIES:
Ø
Assist
the Central Reservations Manager in all aspects of maintaining daily
reservation operations.
Ø
Ensure
all bookings made adhere to the Group Central Reservations payment and
cancellation policies
Ø
Ensure
guests have the best possible stay at Zara properties or similar properties,
look after all their questions and queries and deal with all issues in a
polite, helpful and responsive manner.
Ø
Maintain
and evaluate statistical information for tracking and decision-making purposes.
Ø
Direct
reservation amendments, additions and cancellations based on our policy.
Ø
Answer
and assist all incoming telephone checking for accommodation &
Availability.
Ø
Make
sure staff are fully aware of type of room to prepare any special requests or
dietary requirements etc which has been received beforehand.
Ø
Alongside
the Main Camp Managers, take charge for all actions in Camps / Hotels.
Ø
Keep
the Day Sheet updated on a daily basis.
Ø
Supply
complete guest detail to Zara properties or similar properties by
e-mail/telephone if guests will visit these properties after departing from HQ
or similar departure point.
Ø
Familiarize
yourself with standards expected from each department, Assist and make sure
that the standards are exceeded.
Ø
Ensure
agents are using proper selling techniques and strategies thus maximizing
revenue generation and contribution.
Ø
Achieve
budgeted targets for the department with emphasis on maintaining previously
agreed upon quality and service standards.
Ø
Ensure
accurate information is provided to all clients with respect to all Group
Central Reservations products.
Ø
General
office duties. Check and answer all direct emails.
Ø
Any
other reasonable requests as made by a Central Reservations Manager/Other
Department.
Job
requirements:
1. Bachelor’s
Degree or Diploma in Tourism, Reservation System or Hotel management.
2.
3-5
years previous management experience in a hotel reservations environment is a
must.
3.
Must
have knowledge of Respad Reservation System.
4.
Must
have excellent command of the English language and good computer skills.
Including Microsoft Office applications (Word, Excel, Outlook, etc.)
5.
Must
be a well-organized, communicate effectively, and proven decision making
abilities.
6.
Applicants
are required to be flexible with work schedule, including weekends and night
schedule as necessary.
7.
Must
be able to multi-task with exceptional attention to detail.
8. Ability
to work well under pressure.
9. Courteous
and smart in appearance.
Candidates meeting
requisites qualifications should submit their applications describing how they
qualify for the position. They should also send detailed CV with reliable
contacts, passport photos, name and address of at least three reputable
referees (two of which should be from hospitality Industry), to reach undersigned
by 5th SEPTEMBER, 2014. All
Application should be submitted to the Email provided above.
ASSISTANT PROPERTY RESERVATION OFFICER – TANZANIA
Reviewed by Unknown
on
4:42:00 AM
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