TTCT Customer Care Representative Job

Job Ref. No: 4323100

Location : DSM at TTCL Headquarters

Reports To: Call Centre Supervisor

Key Responsibilities: 

1.       To answer customers inquiries regarding TTCL products and services also provide any other information related to our business.

2.       To answer calls from customers by the use of Call Centre telephony system within defined time-limits.

3.       To handle customer issues in a pleasant, confident, and very helpful telephone manner

4.       To resolve customers complaints quickly in accordance with TTCL processes and procedures.

5.       To handle contentious calls effectively, with empathy and assertiveness where needed

6.       To accurately record detailed customer inquiries, requests and complaints into the CRM software for further management.

7.       To resolve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance.

8.       To work as part of customer service team and maintain good relation with other team members.

Key Qualifications/  Experiences/ Skills:

-First Degree in Business Administration or any other equivalent qualification with advanced IT qualification from a reputable institution will be highly recognized.

-Applicants with Diploma in Business Administration with sound knowledge of IT coupled with experience in customer service are also encouraged to apply.

-Good communication skills.

-Fluent in English, Swahili

-Energetic, Flexible with positive attitude

Application Instructions:

Mode Of Application Application should be submitted on the Application Form accessible in TTCL website www.ttcl.co.tz You are requested to follow the instructions provided in the application form. Failure to comply with the instructions may lead to disqualification of application form. Failure to comply with the instructions may lead to disqualification of application. The job reference number and the region of preference should be clearly indicated in the space provided on the application form If any difficulties when applying contact our system administrator on 022 214 2553, 022 214 2610, 022 214 2607 during working hours for assistance Closing date and time: One week from the first advertisement date exactly at 16.30 hrs

Deadline : Tuesday, June 25, 2013