Serengeti Breweries Ltd , Head of Customer Delivery

Serengeti Breweries Ltd (SBL) operates exclusively in Tanzania and is the 2nd largest beer company with a market share of 25%.  SBL is a subsidiary of East Africa Breweries Ltd (EABL) – which is in turn partly owned by one of the world’s biggest alcoholic beverage companies, Diageo. The company is an integrated demand/supply business with 3 operational breweries in Dar Es Salaam, Mwanza, and a third one in Moshi, which is situated in the northern part of the country near the Kenyan border. SBL’s flagship brand is Premium Serengeti lager, which accounts for 50% of SBL sales volumes. The other beer brands are Tusker, Guinness, Tusker Malt, Kick and Pilsner. SBL  also boasts a portfolio of exciting Spirits brands such as Baileys, Johnnie Walker, Smirnoff, J&B and Gordon's Gin just to name a few.
SBL has 3 fully operational breweries in Dar es Salaam, Mwanza and Moshi with a combined capacity of 1.3m Hls. Moshi has a capacity of c600khls per annum and a scope to expand to more than 1 million in F14.

Market Complexity:
SBL operates in a competitive environment and in a vast geography. The main player in the beer industry is Tanzania Breweries Ltd. (TBL), a subsidiary of SABMiller, who until recently were a third party manufacturer of EABL brands Tusker, Pilsner and Guinness. As a result of the cessation of the agreement between TBL and EABL, there is heightened competitive activity in that market.
Inflation rates remain high in Tanzania (7.5% expected in F11) and average income per capita is less than 1 USD per day. The GDP growth is estimated at 6.4% and is expected to grow to 7.1% as investment, trade and tourism pick up. There is growing consumer affluence and consumerism, giving rise to greater opportunities in our product categories.

Purpose of Role:
• Maintaining excellent quality standards in a safe working environment and delivering on the EABL/SBL/Diageo compliance agenda
• Turning EABL/SBL Supply Chain strategy into reality.
• Managing and developing world class customer service & outbound Logistics portfolio.
• Build strong relationships with all internal stakeholders and the 3PL.
1. Brilliantly manage and provide leadership and direction to the customer service and Logistics teams within a ZERO harm culture
2. Be the focal point for effectively and efficiently handling distributors and other customers’ enquiries as we walk through the journey of total partnership.
3. Manage day to day relationship with key 3rd party Logistics contractors while ensuring they deliver consistently high service levels at a competitive price.
4. Inventory and service management: Empties stocks, finished goods, contracted haulage distribution services and warehouse services including forklift and security.
5. Leading coordination of seamless and efficient logistics to ensure customer/consumer satisfaction and market penetration using the 3 breweries and outsourced W&D in Dar [DHL/FE] as well as servicing export markets in EA & GLR.

Qualifications and Experience:

• Professional qualification in a related discipline (Logistics/Transport) and educated to Degree standard and/or extensive Logistics experience essential with a minimum 5 plus years experience in a senior logistics role.
• Practical hands on experience of warehouse management and management of Service Level Agreements.
• Budgetary control/procedures and market/product awareness/SAP
• Knowledge of Customs and Excise requirements and awareness of future changes.
• Excellent communication, influencing and networking skills and demonstrated ability to manage third party suppliers.
• Excellent organisational ability
• Awareness of logistics technologies and trends in the FMCG industry
•Customer focussed


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