Trainer/Training & Development Manager , Dar-es-Salaam

Our client Smile Communications Ltd is bringing about an internet revolution with the introduction of its 4G LTE super-fast, high quality and reliable internet access services. Smile is looking for a number of highly experienced, talented and committed individuals to join their team. Smile is an equal opportunity employer.

Reports To: Country Manager

Job Summary:

This role will be responsible for on-going improvement of employee’s skills enabling them to fulfill their potential within the organization. The role will involve:

• Identifying skills gaps/training needs, preparing training plans, preparing and updating training material and conducting training programs, developing training content and designing courses, exercises, assignments and other activities to enhance learning.

Duties and responsibilities:

• Assessing and identifying skills gaps/ training needs through surveys, appraisal schemes and consultation with business managers.
• Developing training strategy/plans based on business needs and training needs assessment reports.
• Developing training courses and material for in-house training as appropriate
• Review and amend training content/material/plans/processes as may be necessary in order to adapt to changes in the business.
• Facilitate execution of OPCO Training Plans as agreed form time to time.
• Periodically evaluate effectiveness of internal and external training content/material/plans and make the necessary recommendations.
• Work with and support other line managers solve specific training problems/skills gaps in their respective teams.
• Monitoring training costs to ensure training budgets are not exceeded and prepare budget reports/updates.
• Demonstrate proficiency in products & services, systems, processes and handling customer queries. Pass on the same knowledge to the staff to enhance productivity/performance.
• Provide any other adhoc duties assigned to you from time to time by the Head of Sales& Distribution or any other person appointed by the Company for this purpose.

Key Performance Indicators:

• Quality and relevance of training content/material.
• Effectiveness of training /ROI (application of learning) – improved product/service knowledge, sales effectiveness and customer service.
• Adequacy of training plans versus business needs/requirements. Percentage completion of training plans.
• Training hours/ number of heads trained.
• Training assessment results (pre-test and post-test scores).
• Training Evaluation results (feedback from participants).
• Superior level of customer services in line with the Smile brand promise.

Job Requirements:

Education and experience

• Relevant Degree.
• At least 5 years’ experience in same or similar role with a minimum of 3 years facilitation, course delivery and/or public speaking experience.
• Specialized qualification/experience in training e.g. PTC, TOT, CIPD.
• Knowledge and experience in techniques/philosophies of adult education/learning.

Skills and competencies:

• Training background.
• Excellent communication both written and oral.
• Strong interpersonal and team leadership skills.
• Strong computer skills including proficiency in MS Word, MS Excel and MS Power Point.
• Ability to operate related computer software and business related equipment/training aids.
• Ability to handle multiple priorities and complete tasks/projects according to plan.
• Ability to travel to all Smile business locations in and out country.
• Professionalism in attitude and presentation.
• Self-motivated with strong organizational and time management skills.

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Write an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or PDF format.
3. Do not attach or send any scanned documents. These are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address   and send your application by email tosmilejobstz@nftconsult.com

Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Apply before:
16 May, 2013