The Surface and
Marine Transport Regulatory Authority (SUMATRA) is a Government Regulatory
Authority established by the SUMATRA Act, CAP 413. SUMATRA’s role is to
regulate, promote and facilitate availability of efficient, safe, quality and
reliable transport services in the Surface and Marine Transport sub-sectors
through competitive and fair trade practices.
SUMATRA is an equal
opportunity employer and it intends to recruit qualified, competent, dynamic
and self-motivated Tanzanians to fill the following vacant positions in the
Information and Communication Technology (ICT) Department:
1.0 TECHNICAL SUPPORT OFFICER II (Head Office, Dar es
Salaam)- 1 Post -REF No. 601
Technical Support
Officer II reports to Manager, Information and Communication Technology.
1.1 Duties and
Responsibilities
i)
To participate in the provision of professional, timely and
effective computers and ICT support services to SUMATRA employees, including
technical advice on matters relating to the computer environment;
ii) To Assist in the
identification and resolution of ICT troubleshooting activities to ensure
appropriate technical support exists for the continuation of essential ICT
Services in a timely, efficient and effective manner within SUMATRA;
iii)
To
ensure that SUMATRA information systems infrastructure is effective and
efficient;
iv) To Deliver a
high-level of customer service, which is proactive, cooperative and dependable
by analyzing user needs and developing rapport with clients;
v) To Contribute to
projects and programs of work that contribute to the effective development,
delivery and maintenance of ICT services within SUMATRA;
vi)
To
Ensure Documentation of all stages in the ICT projects;
vii)
To
provides training and support to users for new systems and applications; and
viii) To work in
collaboration with other team members to achieve the goals in different
projects within SUMATRA and
ix)
To
perform other duties as may be assigned by the supervisor from time to time.
•
Holder of University degree or Advanced Diploma in Computer
science, Computer Engineering and Information Technology, Computer and
Information Security or equivalent qualification.
•
At least six (6) months of similar working experience in a
reputable institution.
•
Possession of Cisco Certified Network Associate Certificate
(CCNA) or equivalent is an added advantage.
All Candidates must:
•
Demonstrate highest degree of integrity;
•
Possess good communication and interpersonal skills;
•
Be self-driven and capable of working with minimal
supervision;
•
Be capable of delivering excellent results while working
under pressure with tight schedules and deadlines;
•
Possess
basic knowledge in Information and Communication Technology (ICT) application,
such as; Microsoft Office Word, Excel, Access, Outlook etc.
4.0
TERMS OF EMPLOYMENT
Successful candidates will be employed on Unspecified Period of Contract
(Permanent and Pensionable Terms). However, the employment will only be
confirmed after completion of six (6) months’ probation period with candidate’s
successful performance.
5.0
REMUNERATION
Attractive remuneration package will be offered to successful
candidates.
6.0
MODE OF APPLICATION
Applications should be on APPLICANTS’ HANDWRITING indicating the
REFERENCE NUMBER (Ref. No.) of the application, accompanied with detailed
CURRICULUM VITAE (CV) providing NAMES, POSITIONS and detailed CONTACTS OF THREE
(3) RELIABLE REFEREES, and copies of relevant CERTIFICATES and TRANSCRIPTS.
Application letter and the envelope should bear the Ref. No. of the post
applied. Application without Ref. No. will not be considered.
Applications with statement/Provisional results or Statements of Results
from the Issuing Authority (e.g. NECTA, University, College) where the
Certificates have already been issued will not be considered, thus, need not to
apply.
7.0
DEADLINE
FOR RECEIVING APPLICATION
Application should be submitted in
envelope to the address below not later than
Friday, 18th July, 2014 at 1700 Hrs. Any application received after
the due date will not be considered.
Only short listed candidates will be
contacted for Interview.
SUMATRA
HEAD OFFICE,
MAWASILIANO
HOUSE,
ALI
HASSAN MWINYI RD/NKOMO ST.
P. O. BOX
3093,
DAR ES
SALAAM.
This
advertisement is also available online. Please visit www.sumatra.or.tz
TECHNICAL SUPPORT OFFICER AT SUMATRA
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7:44:00 AM
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