The Surface and
Marine Transport Regulatory Authority (SUMATRA) is a Government Regulatory
Authority established by the SUMATRA Act, CAP 413. SUMATRA’s role is to
regulate, promote and facilitate availability of efficient, safe, quality and
reliable transport services in the Surface and Marine Transport sub-sectors
through competitive and fair trade practices.
SUMATRA is an equal
opportunity employer and it intends to recruit qualified, competent, dynamic
and self-motivated Tanzanians to fill the following vacant positions in the
Information and Communication Technology (ICT) Department:
APPLICATION
SUPPORT OFFICER II (Dar es Salaam) - 1 Post -REF No. 602
Application Support
Officer II reports to Manager, Information and Communication Technology.
2.1
Duties
and Responsibilities
i)
To participate in the provision of professional, timely and
effective Business Applications support to SUMATRA employees, including
technical advice on matters relating to the computer environment;
ii) To assist in the
identification and resolution of ICT Business APPLICATIONS troubleshooting
activities to ensure appropriate technical support exists for the continuation
of essential ICT Services in a timely, efficient and effective manner within
SUMATRA;
iii) To conduct user
acceptance testing of new functionality and / or patches across all modules of
available Business Applications and ensure that training environment / database
remains the same as production systems;
iv) To assess the
benefits, manage and record all changes made to “Configuration” settings for
all modules in available Business Application;
v) To oversee and
maintain Authority’s ICT record of hardware and software based on industry
recognized best practices (e.g. ITIL)
vi) To maintain records
of service level agreement with Authority’s ICT vendors;
vii) Deliver a high-level
of customer service, which is proactive, cooperative and dependable by
analyzing user needs and developing rapport with clients;
viii) Contribute to
projects and programs of work that contribute to the effective development,
delivery and maintenance of ICT services within SUMATRA;
ix) Ensure Documentation
of all stages in the ICT projects;
x)
Provides
training and support to users for new systems and applications; and
xi)
To
perform any other duties as may be assigned from time to time by the
Supervisor.
•
Holder of University degree or Advanced Diploma in Computer
science, Information Technology, Business Information Systems , Information
Systems or equivalent qualification.
•
At least six (6) months of similar working experience in a
reputable institution.
•
Possession of Microsoft Certification will be an added
advantage.
3.0
CANDIDATES’
ATTRIBUTES FOR THE ABOVE VACANT POSITIONS TO BE FILLED:
All Candidates must:
•
Demonstrate highest degree of integrity;
•
Possess good communication and interpersonal skills;
•
Be self-driven and capable of working with minimal
supervision;
•
Be capable of delivering excellent results while working
under pressure with tight schedules and deadlines;
•
Possess
basic knowledge in Information and Communication Technology (ICT) application,
such as; Microsoft Office Word, Excel, Access, Outlook etc.
4.0
TERMS OF EMPLOYMENT
Successful candidates will be employed on Unspecified Period of Contract
(Permanent and Pensionable Terms). However, the employment will only be
confirmed after completion of six (6) months’ probation period with candidate’s
successful performance.
5.0
REMUNERATION
Attractive remuneration package will be offered to successful
candidates.
6.0
MODE OF APPLICATION
Applications should be on APPLICANTS’ HANDWRITING indicating the
REFERENCE NUMBER (Ref. No.) of the application, accompanied with detailed
CURRICULUM VITAE (CV) providing NAMES, POSITIONS and detailed CONTACTS OF THREE
(3) RELIABLE REFEREES, and copies of relevant CERTIFICATES and TRANSCRIPTS.
Application letter and the envelope should bear the Ref. No. of the post
applied. Application without Ref. No. will not be considered.
Applications with statement/Provisional results or Statements of Results
from the Issuing Authority (e.g. NECTA, University, College) where the
Certificates have already been issued will not be considered, thus, need not to
apply.
7.0
DEADLINE
FOR RECEIVING APPLICATION
Application should be submitted in
envelope to the address below not later than
Friday, 18th July, 2014 at 1700 Hrs. Any application received after
the due date will not be considered.
Only short listed candidates will be
contacted for Interview.
SUMATRA
HEAD OFFICE,
MAWASILIANO
HOUSE,
ALI
HASSAN MWINYI RD/NKOMO ST.
P. O. BOX
3093,
DAR ES
SALAAM.
This
advertisement is also available online. Please visit www.sumatra.or.tz
APPLICATION SUPPORT OFFICER AT SUMATRA
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7:43:00 AM
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