Assistant General Manager Job in Zanzibar

Why this job exists?

To assist the GMs in the day to day operations of the hotel

To enhance guest experience

To maintain a good relationship between Kilindi and the surrounding local communities

To handle all municipal and government administration for Elewana on Zanzibar

To host guests and strengthen relations

Assist in staff management, industrial relations, and recruitment processes

To enhance the Kilindi Butler Program

Your job is not only about what you do, it is also about how you do it and what your attitude is to yourself, your colleagues and your guests. These ‘behaviours’ and ‘competencies’ are ultimately how we get measured by our guests and as such these are included in your job profile and you will be measured against them.

All Staff:

• Attention to detail
• Team work
• Service orientation
• Commitment
• Initiative
• Interpersonal skills
• Discipline
• Adaptability
• Emotional control
• Management of yourself
• Living the Elewana Afrika brand
• Self confidence
• Driving the Elewana Afrika experience
• Make a positive impact

Management Specifically:

• Effective management of others
• Development of others
• Target performance

Key Functions

Take control of Kilindi’s Butler Program

• Daily inspection of property to ensure that all departments are fulfilling their respective requirements
• Supervise, on-job-training and co-ordination for all butlers
  

To maintain good relations with the surrounding local communities

• Meet with Village Elders, offer assistance to develop the community within budgetary restraints

To meet all arrivals

• All arrivals to be met by management with the first three hours of arrival

Supervise service periods

• All rooms to be check by a senior manager before arrival, also to check all turndowns in the evenings

Staff management

• A senior manager to be on the floor during all meal times

Assist General Manager with general staff management – disciplinary procedures, recruitment, staff relations and training

• Take full control of the property in the absence for General Manager
• Manage Kilindi in it’s entirety when General Manager is off site

Supervise and control operations to all required standards, within budgetary limits and parameters of all relevant laws

• To ensure the upkeep of all standards, regulations and efficient service within the hotel

To operate all the above to the highest industry standards and as would be expected of a luxury 5 star property.

• Maintain profit margins, cost control, issuing against requisitions, sales analysis etc.
• Ensuring the general upkeep of the property
• Guest satisfaction – including guest complaints
• Meeting deadlines

How to apply

Email: am-kld@elewana.com

Deadline is 5th October.