Head of Marketing & Customer Service

Number of Positions: One (1)

Reports To: The Group Chief Executive Officer

Location: Nairobi, Kenya

Closing Date: 24th September 2011 at 4:00pm

Background

Our client is a leading professional cleaning and allied services company committed to providing modern, professional, environmentally- friendly and efficient service to commercial, industrial and domestic clients.

Job Summary

The incumbent will be in charge of Marketing and Customer Service and responsible for effective marketing of the firm’s services and managing client relationships.

Responsibilities

• Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Manage and coordinate all marketing, advertising and promotional activities and liaise with media and advertising firms.
• Develop and implement customer loyalty programs, policies and procedures in line with the strategic plan.
• Develop and implement marketing plans and projects for new and existing products/ services and manage the productivity of the marketing plans and projects.
• Determine and manage the marketing budget as well as deliver marketing activity within agreed budget.

Minimum requirements

• Bachelors degree in Marketing or Business Administration from a recognized institution
• A minimum of 5 years credible experience in marketing and customer service
• Credible experience in marketing and customer service strategy formulation and execution
• Innovative
• Excellent computer skills
• Good interpersonal skills
• Good leadership skills
• High integrity
• Member of a professional body
• Having some exposure in the cleaning industry or hospitality industry is an added advantage

How to Apply

Interested candidates are encouraged to apply with a detailed CV, inclusive of names and contacts of 3 referees, current telephone number and email address to careers@thehrpractice.net.

Only short listed candidates will be contacted.

We are an equal opportunity employer.

Note: DO NOT attach certificates.