Conference and Events Manager

Hilton Nairobi - A World of Career Excellence

A Career with the Hilton Hotel opens up the world of hospitality to you

Hilton Hotel provides a terrific range of career opportunities. Whether you are a seasoned professional or just starting out in this very exciting industry, we would be delighted to welcome you to our family.

At Hilton Nairobi, we provide opportunities beyond your imagination. Our international presence, strong growth plans and personal development will help you achieve your career goals and more.

You can be part of a strong and growing company and you can join a special family, one dedicated to a positive, productive and diverse working environment.

We are currently looking for a truly outstanding individual with boundless energy and enthusiasm for Sales and Marketing Operations to fill the position of:

Conference and Events Manager
Job Ref No. 17/2011

Principle Responsibility & Position Purpose:

Reporting to the Director of Sales, the holder of this position will be responsible for executing all aspects of the written sales agreement and corresponding arrangements between the hotel and customer during the meeting or event. The successful candidate will acts as liaison between the customer and the hotel.

Essential Functions:

• Write proposals and/or contracts to advise prospective groups for meeting space and/or banquet date, space and rate availability for group accommodations for moderately complex meetings. Develop and quote prices for same.
• Maximizes revenues through effective up-selling of products and services while promoting services for future group business.
• Responsibly represent the hotel through conducting conferences, making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate and close hotel sales.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations
• Conduct site inspections and property tours with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.

Qualification Standards:

• Bachelor’s degree in Hotel Management, Business Administration, Marketing or Communications preferred or equivalent.
• At least two years experience in guest contact areas of the hospitality industry. Previous experience in sales, catering or event planning preferred.
• Knowledge about the facilities of the Hilton Hotels worldwide and Hilton Nairobi in particular will be an added advantage.

Specific Job Knowledge, Skills and Abilities:

• Basic knowledge of the hotel structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Interpersonal skills to provide overall guest satisfaction.

Application Process:

Excellent future career opportunities are available within the organization.

Compensation and benefits are commensurate with background and experience.

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to Nairobi_Recruitment@hilton.com before end of day 6th July 2011.

Only shortlisted candidates will be contacted.

Hilton Nairobi is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.