Organizational Unit: | Services Delivery Unit Customer Services Section Division of Information Technology Department of Management |
Duty Station: | Vienna, Austria |
Issue Date: | 7 January 2013 |
Application Deadline: | 6 February 2013 |
Type of Appointment: | Temporary Assistance (subject to a probationary period of 1 year) |
CCOG codes: | 2.A.05 |
Organizational Setting |
The Division of Information Technology is one of the six divisions in the Department of Management. The Division of Information Technology (MTIT) provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state-of-the-art hardware and software platforms located in a central data centre. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices. The Customer Services Section is responsible for setting standards and the provision of support of the IAEA's desktop computing environment and development of IAEA staff's computing skills. The IT Service Desk serves as the key contact point for users of IAEA's IT services to over 2,000+ internal users, and provides first and second-level support of the IAEA's standard desktop computing environment's hardware and software. In addition, the IT Service Desk provides support to IAEA meeting attendees, Board of Governors members, and General Conference representatives to ensure that these high-profile persons have access to computing services while in the VIC. |
Main Purpose |
Under the Supervision of the Head of the Service Delivery Unit, Customer Services Section, the IT Systems Technician will provide support for the maintenance, installation, configuration, repair, and removal of hardware and software items, and will follow up and resolve incidents received by the MTIT Service desk. He/she provides efficient support to customers in the utilization of IAEA's information systems resources. He/she ensures that issues reported are logged and addressed in a timely and customer friendly manner. The IT Systems Technician is responsible for first line support related to regular maintenance of desktop systems and software, peripherals such as laptops, printers, photocopiers, scanners and other IT equipment. |
Working Relationships |
The IT Systems Technician keeps excellent levels of communication with IAEA staff members. He/she interacts daily with the Head of the Service Delivery Unit and other members of the Section to coordinate Service Desk related activities. |
Functions / Key Results Expected |
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Knowledge, Skills and Abilities |
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Education, Experience and Language Skills |
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Remuneration |
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at €35 512 (subject to mandatory deductions for pension contributions and health insurance), six weeks' annual vacation, pension plan and health insurance. |
How to Apply |
Internal and external applicants need to complete an IAEA Personal History Form. Internal applicants are required to apply online at https://personnel.iaea.org. External applicants are required to apply online athttp://recruitment.iaea.org. You can find more information about employment opportunities and working at the IAEA at http://www.iaea.org/About/Jobs. No e-mail or hard-copy application will be accepted. All applicants will be informed of the outcome of their application in due course. Applications received after the application deadline will not be considered. Applicants who do not comply with the aforementioned application guidelines or do not meet the essential requirements specified in this Vacancy Notice will not be considered. Appointment is subject to a satisfactory medical report. Recruitment will be on a LOCAL BASIS only.Outside applicants are required to supply to the IAEA or to authorize it to seek all information relevant to their suitability for employment by the IAEA. Testing may be part of the recruitment process. |
Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. |
IT Systems Technician (G-4)
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