AIRTEL Head Usage and Retention

Our client is a Telecommunication Company in Rwanda and is seeking to recruit a result driven and motivated individual for the vacancy above:

Job Objective:

To plan and achieve the targeted revenue from the prepaid & postpaid product categories while also ensuring implementation of customized programs to create stickiness of the existing base , resulting in reduced customer churn & higher usage.

Duties and Responsibilities:

1. Achieve the desired revenue from the base by designing and developing customized programs

• Prepaid: By developing & implementing products & programs to enhance usage revenues for base as well as per customer value & usage segments – mass based as well as segmented. Drive recharges, MOUs – local & International & manage rate
• Postpaid: By developing and implementing programs to enhance the revenue by facilitating customer upgrades with the rental revenue, airtime usage and chargeable tariffs

2. To create customer base stickiness and hence reduce churn

• Designing, managing, and analyzing programs and offers to create stickiness of the base to the network and hence building loyalty – protect & enhance revenues

3. Decrease the contribution of inactive users in the network

• Monitor the level of activity on the network  and work in close conjunction with the customer care retention team to do targeted promotions of the inactive customers.

4. Ensure a error free process for various tariffs/promotional programs

• Develop and implement a process resulting in No customers complaints while availing of the program benefits

5. Ensure increase in the contribution of International Long Distance traffic in the calling pattern

• Design plans and programs for increasing the penetration and hence the usage of the International long distance traffic
• By identifying and hence creating various channels and means of driving the customer to use mobile for International long distance calls as against a landline or a local call outlet

 Qualification and Skills:

• Bachelors in Marketing/Post graduate in Marketing
• Masters in Business Administration would be preferred additional qualification
• 8 years of experience in Marketing  with 3years of relevant experience in Telecom
• 5-7 years experience  in handling a product category
• Ability to innovate and deliver value to business at multiple levels will play an important role
• Ability to manage large scale with a very wide geographical scope across Africa (~35 countries by 2015)
• Ability to manage an outsourcing partner to deliver business solution

How to Apply:

Please follow the instructions as stated below as failure to do so could lead to disqualification.

1. Send an Application letter and CV/Resume.

2. Merge these two documents into one document in either word or pdf format.

3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.

4. Include the job title and/or reference number in the subject line of the email address   and send your application by email to airteljobs@nftconsult.com

5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.

Positions:
1

Salary:
Negotiable

Apply before:
11 Jan, 2013