Phone: +255 776 529 877
Area: Zanzibar
Application Deadline: Dec 28, 2012
Area: Zanzibar
Application Deadline: Dec 28, 2012
Position Description:
- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Qualifications
·The ability to manage in a diverse environment with focus on client and customer services
·Ability to communicate effectively with clients, senior management, and support staff
·Ability to respond effectively to changing demands
Experience: A minimum of two years’ experience in hotel or hospitality industry required.
Education: Ideal candidates will possess a diploma or bachelor's degree marketing, customer relation, sociology or other related customer relation field.
Key Competencies
- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress toleranc
Application Instructions:
Application Instructions:
The application should include:
-A one page cover letter indicating why the applicant is interested in the advertised position.
-A complete Curriculum Vitae
-Academic certificates
-The contact details of two referees, possibly one from an academic tutor and one from a current/previous employer. Suitably qualified candidates are invited to forward their application as soon as possible
Customer Relation - Female Turkys Group of Companies
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