IT SERVICE DELIVERY LEAD - DAR ES SALAAM
SERVICE DELIVERY LEAD (SDL) – Dar-es Salaam
Background of the Role
The SDL role is accountable for IS Service Management and Service Delivery within the country. A core element of this role is to support the operational activities related to technical infrastructure services in Dar es Salaam, Moshi, Mwanza and other selling points. This will primarily be achieved by working with our main support partners/providers as well as local providers. The role requires that the Diageo IS operating model, based around a set of common Diageo IS processes are enforced. Core to this is that the person taking on the role has very solid leadership capability, project management and knowledge of ICT and deep personal accountability for great performance.
The Diageo GDBS (Global Diageo business services) function has outsourced technical infrastructure services to global vendors. There are other local partners/providers that support some locally based systems and infrastructure. The role of Site Service Delivery Lead is to maintain business as usual support for SBL either through Global Diageo Business Service and/or our service partners / providers.
Specific Skills Necessary for this Role
General Skills Necessary for this Role
ReportingRole reports to Head of GDBS –East Africa with functional reporting to Finance Director