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Customer Service Officer : Medical Store Department


From Mwananchi, 24th Feb 2016

CUSTOMER SERVICE OFFICER -HQ 1 POSITION (JOB REF DL 01)
REPORTS TO: VERTICAL PROGRAMS MANAGER
SUPERVISES: NONE

JOB PURPOSE
Maintains relationship with customers and acts as a link between MSD and customers and ensure customers expectation are met

KEY DUTIES
Visits customers to understand their demands and service expectation
Updates customers ID cards and their authenticity periodically
Registers customer calls/complaints/feedback and suggests appropriate solutions
Provides feedback to customers complaints/ issues raised
Collect client details and submit them to
Customer Service Manager for establishment, updating and maintenance of client contacts.
Collect annual customer demand forecast and share it with appropriate officer
Promotes sales of MSD items and builds awareness to customers on free issue items to minimize losses due to expires.
Communicates with customers on availability of products or substitutes
Receive and validate special orders for special procurement and send them to senior customer service officer. .
Provides customer with price list, manuals and delivery information
Keeps track of back order sales and communicates to customers and other sections in the department provide necessary inputs to support preparation of performance report
Creates sales transactions on discount products and free issues items
Performs any other duties relevant to MSD operations as assigned by the supervisor

KNOWLEDGE/SKILLS/EXPERIENCE
Bachelor degree in Pharmacy, Marketing or its equivalent
Computer skills
2 years' experience

COMPETENCIES
Marketing skills
Pharmaceutical skills
Communication skills
Computer skills
Product knowledge

Application Instructions
Interested Tanzanians who meet the minimum requirements of any of the above position should send their application letters stating how they meet the positions requirements in writing, a CV listing names and contacts of 3 work related referees, 2 current passport size photographs and copies of their certificates to the address below so us to reach on or before 14days after the date of this advertisement

Only Shortlisted candidates will be contacted

Director General,

Medical Stores Department,

P.O. Box 9081,

Dar es Salaam.
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