Associate IT Officer - Elizabeth Glaser Pediatric AIDS Foundatio

The Elizabeth Glaser Pediatric AIDS Foundation [EGPAF] supports Tanzania’s Ministry of
Health and Social Welfare and other stakeholders in the roll out and strengthening of a broad
scale up of HIV programs through a District approach. The Elizabeth Glaser Pediatric AIDS
Foundation (EGPAF) is a global leader in the fight against pediatric HIV and AIDS, working in 15
countries and at over 5,500 sites around the world to prevent the transmission of HIV to
children, and to help those already infected. The Foundation’s global mission is to implement
HIV prevention, care, and treatment programs; further advance innovative research; and to
execute strategic and targeted global advocacy activities to bring dramatic change to the lives
of millions of women, children, and families worldwide.

Position Details
Job title: Associate IT Officer
Location: Tanzania, Dar es Salaam
Job grade: 4
Primary manager: IT Manager
Job Summary
The AIT Officer will assist the IT Manager to extend the IT services to the country office and
the field office(s) and Technical Support, Network Administration, IT Equipment & Systems
Management and Acquisition, Training and capacity building for staffs.
Essential Duties and Responsibilities
1. Responsible for all IT technical issues in Dar office and act as 2nd escalation for
helpdesk logged calls; and responsible for escalation for resolution to IT Manager.
2. Document reported incidences and recommend appropriate solution to address
identified IT challenges.
3. Administer implementation of Foundation IT policies for Dar Es Salaam office and field
4. Maintains inventory records of hardware and software.
5. Support the introduction of new systems, identify and solve problems encountered by
users of PC systems and ensures the maintenance of the systems.
6. Participate in computer training and perform office training and support for
7. Install, configure and maintain office business systems and applications.
8. To create and manage user profile on Active Directory, and Enterprise systems.
9. To maintaining the existing Infrastructure for data and voice and to design new solutions when
10. To constantly monitor, co-ordinate and implement maintenance under warrant,
preventive maintenance and systems upgrades as required meeting Foundation
11. Perform other related duties as may be assigned by IT Manager.
Required Qualifications
 Graduate degree in Computer Science / Advanced Diploma in Computer Science/
Information Systems / with at least 3 years work experience in similar field.
Knowledge, Skills & Abilities
 Extensive practical experience in networked environment and support for field users
 With working knowledge of CCNA, MCSE, MCITP, Helpdesk Management and IT
Service Support
 Extensive ability to use and support of standard micro computing applications such as
Microsoft Word, Microsoft Excel, Excel PowerPoint, Microsoft Access, Microsoft
Outlook, Browsers.
 Experience in supporting web based applications.
 Experience with training others to use micro-computer applications (as mentioned
 Excellent communication skills both orally and in writing (English and Swahili)
 Knowledge of supporting Windows Platform (windows Server 2008 or higher is a
Must, MS Windows 7 / 8/8.1 or 10 )
 Prior experience with Messaging systems support, e.g. MS Exchange, Cloud technology
 Strong interpersonal skills, ability to establish and maintain effective work relationship
with people of different backgrounds and cultures.
 Experience in working with active directories, Cloud computing and Windows Server
Enterprise 2008 or higher.
 Experience and knowledge of PABX management.
 Experience with network administration and security methods and techniques.
 Ability to work under pressure with minimum supervision.
EGPAF is an equal opportunities employer and the position is open to all. Qualified
candidates should submit a CV, cover letter and relevant Certificates explaining how the
experience detailed in the CV will contribute to the requirements of the position and
references to EGPAF.
Submissions to be sent to:
The Human Resource Manager,
Elizabeth Glaser Pediatric Aids Foundation,
P.O. BOX 1628,
Oysterbay, Haile Selasie Road Plot # 8 & 10,
Dar es Salaam, Tanzania.
Or e-mail: recruitment.tanzania@pedaids.org
Closing date: June 13th
, 2016.
Only Shortlisted Candidates will be contacted.
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