Community Services Manager


DRC is looking for highly qualified, self-motivated Community Services Manager able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners.
Background
The Danish Refugee Council (DRC) is a humanitarian, non-governmental and nonprofit organization, founded in 1956, that works in more than 30 countries around the world. DRC will be operating as a new actor in Tanzania as part of the Burundian refugee response. The attempted coup in May of 2015 and the subsequent unrest has, as of October 7th 2015, displaced 105,542 Burundians to Tanzania, with a potential of displaced people anticipated up to 250,000 people. In line with the regional response plan to the Burundian refugee crisis, DRC Tanzania is implementing projects under the community-based protection, shelter and camp management sectors and intends to move also into the livelihoods sector.
Job Profile
The Community Services Manager will be responsible for the implementation of community mobilization, refugee governance, community based protection and community development activities in one of the two refugee camps of Nduta and Mtendeli. He/she will develop and maintain community participation mechanisms in camp, ensuring that the voices of men, women, boys, girls and groups with specific needs are heard and represented. He/she will manage the team of community services supervisors and assistants. He/she will be responsible for developing the strategy of the community services program DRC’s Tanzania program, with the input of the head of office and other program managers for cross-sectoral linkage.
Key Responsibilities
General
· Design, implement and supervise the community services and community based protection programme and strategy in two new refugee camps.
· Ensure the establishment and capacity building of active and efficient refugee leadership and committees in consultation with MHA and UNHCR as well as other partners in the camp where relevant
· Manage the team to develop and facilitate a two way information flow between refugees and key stakeholders through the dissemination, collection and analysis of information, collect key insights on social, cultural and livelihoods related aspects of the population and sharing these with relevant stakeholders to inform programming;
· Manage the permanent and mobile help desks through which feedback and information is gathered from the population and appropriate referrals can take place
· Ensure the correct management of the referral pathway and support team to troubleshoot individual cases where problems arise
· Identify and manage the activities at the community centres, including but not limited to life skills classes, community gardening and other activities which can support future self reliance programming
· Identify issues within the camp and propose and implement adequate, rapid solutions.
· Facilitate community action planning with communities to identify and implement community based solutions
· Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure their input and acceptance of camp management activities.
· Facilitate resolutions regarding the provision of humanitarian services.
· Ensure that AGDM and Protection principals are mainstreamed into work with committees and communities.
· Establish the complaints and feedback mechanism and ensure refugees use of the system is communicated to refugees.
· Complete weekly, monthly and quarterly reporting.
Team Management:
· Supervise community services supervisors and oversee the overall community services/protection team (including assistants and incentive workers)
· Identify and design relevant and needed CCCM and other relevant trainings for DRC staff, as well as refugee incentive workers.
· Ensure work plans are created, timely weekly and monthly reporting is delivered and performance reviews are completed.
· Develop, support and manage a network of refugee incentive workers who will work under the daily management of Community Services Assistants.
· Identify gaps in staffing and hire staff accordingly.
Accountability:
· Ensure that DRC’s accountability obligations are delegated and carried out in accordance with the HAP Standard for Humanitarian Accountability and Quality Management (ref. Programme Handbook Annex 15 and related tools).
· Work with other program managers and head of office to make suggestions to improve accountability mechanisms, including feeding in to the interagency complaints mechanism at camp level.
Coordination & Representation
· Develop and sustain good working relationships with camp population in order to be well positioned to help communicate views, needs and issues between stakeholders.
· Facilitate coordination between and amongst refugees and humanitarian actors/service providers and camp co-ordination (government).
· Attend the community based protection, SGBV and protection working groups to ensure coordination of activities
· Act as an alternate co-chair for the CCCM working group at the camp level.
· Act as a focal point for community engagement and messaging from humanitarian agencies refugees;
· Participate in coordinating CCCM assessments and other joint or rapid assessments.
Strategy:
· Define and develop the strategy for community services and community based protection programming and adapt strategy based on the changes in context
· Support the development of the self reliance/livelihoods strategy using community based strategies
· Ensure interaction and linkages with other DRC programming is strategic and relevant
· Develop strategic relationships with key partners such as UNHCR, and sector level service providers
Qualifications:
· Excellent analytical and communication skills.
· Strong interpersonal skills and demonstrated ability to establish effective working relations with local staff and other stakeholders.
· Proven ability to work and live in basic living conditions in field locations.
· Ability to work under pressure, with minimal supervision, and in a culturally diverse team.
· Advanced university degree in human rights, social sciences or related field or equivalent practical experience.
· Demonstrated record of field and operational experience, including direct project implementation at an international level in complex emergencies.
· 5 years professional work experience in camp management, community mobilization and distributions in a leadership position, and solid understanding of camp dynamics.
· Proven ability to manage multi-sectoral programs and a diverse staff group.
· Fluent in spoken English and strong writing/reporting skills in English.
· Kirundi, French, Kiswahili considered and an advantage.
Conditions
Contract4 months period, with possibility of an extension based on performance and the availability of funding. This position is rated as A13 on the DRC expatriate salary scale available at www.drc.ngo. Other employment conditions are in accordance with the Danish Refugee Council’s Terms of Employment for Global Expatriates
Availability: 27th July 2016
Duty Station: Nduta Refugee Camp
General Commitments: DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework.
For general information about the Danish Refugee Council, please consult www.drc.dk.If you require more information regarding this position, please consult, head-office@drctanzania.org

HOW TO APPLY:
Application process
Interested? Then apply for this position by clicking on the apply button on our online-application form onwww.drc.dk under VacanciesApplications sent by email will not be considered.
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. CV only applications will not be considered. Applications close on 30 June, 2016
Community Services Manager Community Services Manager Reviewed by Unknown on 10:37:00 AM Rating: 5

JOBS CATEGORY

Tanzania Kenya NGO JOBS Uganda Best Jobs Consultancy Rwanda ICT JOBS Administrative United Nations Sudan Best Jobs Finance Health - Medical Engineering Ethiopia Education Agricultural Lecturer Human Resources Somalia Media Congo - Kinshasa Legal Jobs Bank Jobs Monitoring and Evaluation Mining World Vision Burundi Procurement African Barrick Gold Accountant Zambia Sales and Marketing US EMBASSY East African Community Mozambique Telecoms Research CARE International Save The Children Plan International Arusha Malawi South Sudan Oxfam Scholarships African Development Bank Finance and Administration SafariCom Aviation The Commonwealth American Embassy Sales Zanzibar Environmental Catholic Relief Services Dar es salaam USAID Operations FHI 360 UNDP Security World Bank Economist TradeMark East Africa Unicef Hospitality Managers International Rescue Committee (IRC) Restless Development Accounting Civil Engineers AMREF Morogoro Utumishi AfDB African Development Bank COOPI - Cooperazione Internazionale Driver - Logistics Path International Mwanza African Union Tigo Jobs Marketing Mbeya Teaching Au African Union PSI Population Services International Pwc PricewaterhouseCoopers East African Breweries North Mara Gold Mine ACTED Djibouti Malaria Consortium Bulyanhulu Gold Mine DFID Driver Buzwagi Gold Mine Jhpiego COMESA FINCA JOBS International Jobs Adeso Danish Refugee Council Kilimanjaro Nairobi Coca-Cola Handicap International Pact International Rio Tinto Solidarités International Tender EGPAF Elizabeth Glaser Pediatric AIDS Foundation Logistics Serengeti Breweries Ltd Nation Media Group Africare Norwegian Refugee Council Samaritan's Purse Chemonics International COUNTRY DIRECTOR ICAP of Columbia University InterShips Precision Air RwandAir Marie Stopes International (MSI) Serengeti Breweries Volunteer Climate Change IGAD Tetra Tech ARD Agriculture Jobs Dodoma Iringa One Acre Fund Project Management Clinton Health Access Initiative (CHAI Technoserve Twaweza East Africa ActionAid Lutheran World Federation SADC Secretariat Tanga Vso International ACDI/VOCA Halmashauri Agha Khan Kenya Commercial Bank World Agroforestry Centre Deloitte East Africa International Organization for Migration (IOM) COMESA Secretariat: Software Engineering Safety and Security Shinyanga Jobs Tanzania Breweries Pathfinder International World Health Organization KPMG TANROADS Tanzania Electric Supply Company British Council Futures Group KCB BANK UN-Habitat WFP World Food Programme Barclays GEITA GOLD MINING TANESCO Electrical Engineer Food and Agriculture Organization GOAL Mombasa Tabora WWF World Wide Fund for Nature Microsoft Tanzania Ports Authority East African Development Bank Family Health International (FHI) IBM EAST AFRICA IntraHealth International Mercy Corps SERIKALINI - GOVERNMENT OF TANZANIA AccessBank Community Development Jobs Data Base Management Google Africa ICAP - TZ KEMRI/CDC Program WaterAid Tanzania Auditor SNV International Stanbic Bank Amnesty Horn Relief Kampala Management Systems International (MSI) Standard Chartered Bank VETA Christian Aid DIAMOND TRUST BANK Helen Keller International Help Age Mtwara Uganda Telecom Airtel Africa Equity Bank Internships Marie Stopes TCRA Web Development B B C WORLD SERVICE Human Rights Kigali Makerere University Nile Basin Initiative Kenyatta University Kigoma Mzumbe University NSSF National Social Security Fund Nile Breweries Limited Tulawaka Gold Mine University of Nairobi kenya Airways Bank of Tanzania Graduates MTN Muhimbili National Hospital Nepad Partners in Health Room to Read SUMATRA UNWOMEN African Wildlife foundation (AWF) KEMRI Kagera Librarian MENTOR Initiative Trainee USAILI - INTERVIEW Uiversity of Nairobi WaterAid International icipe Project CAFOD - Catholic Agency for Overseas Development Egerton University EngenderHealth Goal Ireland Kenyan Banks Lake Victoria Basin Commission Peace Corps TANAPA TASAF Tanzania Social Action Fund Zanzibar University ACB AKIBA COMMERCIAL BANK AGRA Alliance for a Green Revolution in Africa Advans Bank Ethiopian Airlines Freedom House IITA International Institute of Tropical Agriculture Legal Moshi NMB BANK Resolute Tanzania Singida Uganda Uganda National Roads Authority University of Dar es salaam University of Dodoma British High Commission ChildFund EWURA FilmAid International NECTA TPDC Tanzania Civil Aviation Authority (TCAA) United States International University World Concern Aga Khan Foundation CBA Commercial Bank of Africa Ecomist Ernst and Young IUCN International Union for Conservation of Nature International Medical Corps Islamic Relief Kakira Sugar Musoma National Institute for Medical Research OPEN UNIVERSITY OF TANZANIA Relief International TAA Tanzania Airports Authority Trócaire Uganda Revenue Authority VODACOM TANZANIA VSF Belgium Architects Hivos IFC International Finance Corporation Ifakara Health Institute Inoorero University International Commercial Bank Kenya Red Cross Society MADEREVA Medical Oil and Gas Pwani University College SOKOINE UNIVERSITY Tumaini University Water Engineering AWF African Wildlife Foundation Acacia Mining Accounts African Virtual University Altima Africa Ardhi University Bank of Uganda Business Development Concultancy Del Monte Kenya Embassies Kenya Airports Authority Lake Victoria South Water Services Board Mara National Bank of Commerce RECORDS MANAGEMENT JOBS RUKWA Ruvuma Search for Common Ground Songea TTCL Tanzania Telecommunications Company Limited Unilever War Child International Zinduka Afrika ACORD AKU ​Aga Khan University Africa Nazarene University Africa Rice Center (AfricaRice) Aga Khan Health Services CRDB BANK Commercial Bank of Africa Daraja Tanzania Engineers Registration Board (ERB) Fina Bank International Potato Center International Potato Center (CIP) Intrahealth Jomo Kenyatta University Kilimanjaro Christian Medical Centre Kyambogo University Lindi Jobs MCL Mwananchi Communications MUHAS-harvad Moi University NBC BANK National University of Rwanda Ngorongoro Conservation Area Authority Njombe Nuru International Nzoia sugar Company RTI International SUA SOKOINE UNIVERSITY OF AGRICULTURE THE LAW SCHOOL OF TANZANIA TRA Tanzania Revenue Authority Tanzania Postal Bank The Foundation For Civil Society Udhamini wa Masomo Western Union AIR TANZANIA Action Against Hunger (ACF) Agricultural Society of Kenya BRALIRWA Bondo University College Caritas Comoros Concern Worldwide Conservation Jobs Consolidated Bank of Kenya DHL Express Ewaso Ngiro South River Basin Development Authority Geologist Gulf African Bank INSTITUTE OF ADULT EDUCATION Jomo Kenyatta University of Agriculture and Technology Kabale University Kabale University (KAB) Kenya Ports Authority KickStart International MORUWASA Morogoro Urban Water and Sanitation Authority MSH Management Sciences for Health Mumias Sugar Company Nairobi Hospital Nkumba University Rural Electrification Agency SOKINE UNIVERSITY SONGWE STAMIGOLD Stores TACAIDS TARURA TCU Tanzania Commission for Universities Tullow Oil World Lung Foundation (WLF) ALAF Limited Aga Khan Development Network (AKDN) Aga Khan Hospital Air Malawi American Refuge Committee BENKI YA POSTA - TPB BANK BTC Belgian Technical Cooperation Bhttp://www.blogger.com/img/blank.gifank of Tanzania Bioversity International CHF International Customer Service Jobs DANGOTE DIT DAR ES SALAAM INSTITUTE OF TECHNOLOGY Danida Dar es Salaam Institute of Technology Daystar University ECOBANK ETDCO Electrical Transmission and Distribution Construction and Maintenance Company European Union IFM INSTITUTE OF FINANCE MANAGEMENT INSURANCE JOBS - BIMA ITECH Internews® Network KUITWA KAZINI Kenya Accreditation Service Kenya Polytechnic University College Kilombero Sugar Company Kisii University College Kisumu Laboratory Jobs MSD MEDICAL STORES DEPARTMENT MSF Switzerland Management Sciences for Health Manyara Maseno University Ministry of State for Planning Muteesa 1 Royal University Médecins Sans Frontières NIDA National Identification Authority Narok University College OSHA Occupational safety and Health Authority Open Society Initiative for Eastern Africa (OSIEA) PA PAC PEPSI POLICE - POLISI Petroleum EngineerS RWANDA HOUSING AUTHORITY Seychelles Songas TBC TANZANIA BROADCASTING CORPORATION TBS TANZANIA BUREAU OF STANDARDS TFDA TANZANIA FOOD AND DRUGS AUTHORITY TIB - Tanzania Investment Bank Tanzania Mortagage Refinance Company Tanzania Teachers’ Union Transmara Sugar Company Tropical Pesticides Research Institute Tumba College of Technology Twiga Cement UNESCO UNOCHA Umma University University WRP Walter Reed Project ZANTEL ao uga
Powered by Blogger.