Reports to: Field Team Supervisor
Location: Kasulu, Tanzania
Job Level: Associate Specialist
Starting Salary: TZS 820,034 (per month)
Duration: One Year contract
CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
CWS Global and CWS RSC Africa offer a total compensation package. The total compensation package includes life insurance, comprehensive health insurance, dental coverage, vision coverage; other benefits include 22 vacation days a year, 30 sick days per year at full pay and 15 days sick a year at half pay, compassionate leave, and an Employee Assistance Program (EAP).
CWS Global and CWS RSC Africa will provide accommodation stipend; one off travel allowance to the duty station on appointment of $250; travel allowance from the duty station back home after six months of $250; end of contract travel allowance from the duty station back home of $250.
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.
Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.
Please click the below link to apply directly online to this position.
This position is open to national applicants.
Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.
This position is primarily responsible for daily coordination of RSC or CIS circuit rides and the efficient processing of eligible refugee applications for the US Refugee Admissions Program in Sub-Saharan Africa, in accordance with Worldwide Processing Priorities, USRAP Guidelines and RSC Africa Field Team standard operating procedures.
This position reports to the Field Team Supervisor
Achieves and maintains a high performance standard based on a thorough knowledge of and adherence to established CWS RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria, database and file management guidelines, the role of US voluntary agencies and refugee producing country conditions.
Coordinates circuit ride preparation with the Regional or Adjudications Field Team Supervisors.
Coordinates and manages logistics to and in the field that may include staff travel and transport of files, equipment and supplies.
Manages interpreter hiring, training, supervision and payments.
Purchase CR supplies as needed.
Ensures files or documents are kept in order in the field and are filed back in the library per SOPs.
On Adjudication CRs, ensures complete files are presented on time to CIS officers, and monitors their return from CIS officers.
Manages processing schedule and staff workload while on a circuit ride.
Calls applicants who have failed to appear.
Sends deferrals and info memos to partners
Photographs and uploads applicant photographs; scans and attaches refugee documents.
Works with partners who are transporting refugees to ensure correct applicants are brought and taken from the worksite, and this is done in a timely manner.
Completes refugee roll call, and presents morning announcements to applicants.
Completes IT set up on CRs and ensures technology and equipment used on Circuit Rides is well-managed and utilized, including computer hardware and software.
Maintains a thorough knowledge of and ensure compliance with CWS RSC Africa safety and security procedures at all times.
Act as the security backup on Circuit Rides.
Completes Trip Reports and account fully for funds as required when traveling on circuit rides.
Maintain thorough knowledge and adherence to PRE and CIS Circuit Ride Standard Operating Procedures which include interview schedules, statistics, file review, handling queries from CIS officers, preparation and distribution of CIS decision letters, Preliminary Results Lists and Trip Reports.
Assists with the developing and updating of standard operating procedures for Field Team in coordination with Field Team Management.
Performs other duties or special assignments as may be needed to ensure the efficient processing and operation of CWS RSC Africa.
Must have a minimum of “O” Level education and one year relevant work experience.
Bachelor’s Degree preferred.
At least one year relevant work experience.
Meticulous attention to detail.
Strong organizational and time management skills.
Strong verbal and written English language skills.
Demonstrated IT skills, including experience using MS office, and troubleshooting network problems.
Strong leadership and motivational skills
The Field Team Assistant must have the ability to:
Manage circuit ride logistics to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
travel extensively in the region sometimes on short notice and under difficult conditions to meet the demands of a dynamic operational program;
deal with stress in a positive manner;
maintain a diplomatic, professional manner at all times;
exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
communicate effectively both verbally and in writing in English;
ability to accurately type 40 W.P.M.;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
manage a large and diverse workload under pressure with competing priorities;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to overall operations of CWS RSC Africa;
maintain strict confidentiality with CWS RSC Africa administrative and operational information;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
actively participate in the implementation of the U.S. Refugee Admissions Program.
Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
A Certificate of Good Conduct is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must be legally eligible to work in Tanzania. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.
Candidates must pass a typing and comprehensive writing skills test in English to be considered for an interview.
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.
Program Planning and Management
Organize work and/or plan projects and ensure timely completion and/or successful implementation. Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.
Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.
Resource Building and Stewardship
Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission. Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.