Field Team Supervisor : Kasulu, Tanzania

Reports to: Field Team Manager
Department: Operations
Location: Kasulu, Tanzania
Job Level: Level 1 Manager
Salary: 2,471,208 TSh (gross/month)
Job Type: Exempt – National

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.


This position is open to national candidates.

Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose
This position is responsible for the supervision of all Field Team staff in the assigned region, including managing the daily workloads and training needs of the entire unit, and may involve travel to potentially challenging locations in Sub-Saharan Africa. Field Team Supervisors will exhibit the highest professional standards and ethics, and serve as a role model for leadership and accountability for all Field Team staff.

This position supervises the Field Team staff in the Kasulu, Tanzania office. This position reports to the Site Manager.

Essential Duties

Directly supervises field-based staff on the RSC Africa Operations field team in Kasulu, Tanzania.
Maintains a thorough knowledge of case processing guidelines, the US Refugee Admissions Program, and country conditions throughout the Sub-Saharan African region and ensures adherence to established RSC, CWS/IRP, RPC, PRM, USCIS and UNHCR policies and procedures regarding eligibility, processing, treatment of records and confidentiality.
Ensures refugee case processing functions performed by staff adhere to USRAP, USCIS, RPC, and RSC standards and guidelines to ensure the integrity of RSC case processing and strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records.
Coordinates with the Nairobi office to ensure RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
Travels to Nyaragusu Refugee Camp and other Tanzanian based locations to evaluate staff performance and file quality; conducts refugee interviews as necessary.
Develops, updates, and implements comprehensive standard operating procedures (SOPs) and works with other Field Team supervisors and the Nairobi office to ensure that the Field Team SOPs are coherent and comprehensive.
Ensures all direct reports have at least one unannounced Pre-screening observations every six months and that at least one case file per staff member is reviewed monthly.
Provides leadership and guidance for all staff and assists in the development of each staff member.
Guides and supports all staff regarding how to effectively work with implementing partners in the field, as well as fully prepares for each circuit ride.
Ensures all RSC Pre-Screening and Adjudications case review, and WRAPS updates is completed in a thorough, accurate and timely manner.
Liaises closely with other departments at the RSC, including Case Processing, Correspondence, Data Integrity, Security and Human Resources, to ensure consistency in processing and staffing.
Develops and implements comprehensive training materials and processes for the training and orientation of newly hired staff.
Works closely with HR and other relevant departments to ensure orientation of newly hired staff is conducted during the dates designated by RSC Africa’s HR Department and Kasulu Site Manager.
Conducts ongoing training assessments and develops and implements training modules to meet staff training needs.
Consistently strives to find process improvements and ensures current process meets with RSC Africa and USRAP guidelines and standards.
Hires new Field Team staff in conjunction with the Kasulu Site Manager, RSC Operations management, and HR staff.
Liaises closely with the Staff Security Coordinator to ensure all field team staff are in compliance with RSC Africa security guidelines.
Monitors staff time & attendance and other human resource functions associated with supervising staff.
Other duties as assigned.

Bachelor’s degree in a related field of study is required.
Master’s degree preferred
Experience: (required)

1.5 years related experience and four years professional work experience required.
Supervisory experience is required.
Experience in overseas processing or US refugee resettlement is preferred.

Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
Excellent organizational and time management skills.
Fluency in written and verbal English language communication required.  Preliminary screening of writing skills will determine eligibility for interviews for qualified candidates.
The Field Team Supervisor must have the ability to:

supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to overall operations of RSC Africa;
take initiative in the development and completion of projects;
lead others and address issues as they arise;
maintain strict confidentiality with RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
analyse and solve complex problems and make sound decisions;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage RSC Africa’s resources;
actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Working Conditions
Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements
Certificate of Good Conduct is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.


Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.
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