Field Team Supervisor : Kasulu, Tanzania


Reports to: Field Team Manager
Department: Operations
Location: Kasulu, Tanzania
Job Level: Level 1 Manager
Salary: 2,471,208 TSh (gross/month)
Job Type: Exempt – National

CWS RSC Africa
The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits
CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

EEOC
Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply:
Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enf5xf8s

This position is open to national candidates.

Please note CWS RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List
The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their application materials now.

Communication
Please note CWS RSC Africa uses e-mail for all recruitment contacts. Please be sure to check your e-mail regularly.

Application Materials
Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose
This position is responsible for the supervision of all Field Team staff in the assigned region, including managing the daily workloads and training needs of the entire unit, and may involve travel to potentially challenging locations in Sub-Saharan Africa. Field Team Supervisors will exhibit the highest professional standards and ethics, and serve as a role model for leadership and accountability for all Field Team staff.

Supervision
This position supervises the Field Team staff in the Kasulu, Tanzania office. This position reports to the Site Manager.

Essential Duties

Directly supervises field-based staff on the RSC Africa Operations field team in Kasulu, Tanzania.
Maintains a thorough knowledge of case processing guidelines, the US Refugee Admissions Program, and country conditions throughout the Sub-Saharan African region and ensures adherence to established RSC, CWS/IRP, RPC, PRM, USCIS and UNHCR policies and procedures regarding eligibility, processing, treatment of records and confidentiality.
Ensures refugee case processing functions performed by staff adhere to USRAP, USCIS, RPC, and RSC standards and guidelines to ensure the integrity of RSC case processing and strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records.
Coordinates with the Nairobi office to ensure RSC circuit rides are planned, revised and updated as needed until confirmed, and staff are prepared while ensuring all functions are completed in the most operationally responsible manner.
Travels to Nyaragusu Refugee Camp and other Tanzanian based locations to evaluate staff performance and file quality; conducts refugee interviews as necessary.
Develops, updates, and implements comprehensive standard operating procedures (SOPs) and works with other Field Team supervisors and the Nairobi office to ensure that the Field Team SOPs are coherent and comprehensive.
Ensures all direct reports have at least one unannounced Pre-screening observations every six months and that at least one case file per staff member is reviewed monthly.
Provides leadership and guidance for all staff and assists in the development of each staff member.
Guides and supports all staff regarding how to effectively work with implementing partners in the field, as well as fully prepares for each circuit ride.
Ensures all RSC Pre-Screening and Adjudications case review, and WRAPS updates is completed in a thorough, accurate and timely manner.
Liaises closely with other departments at the RSC, including Case Processing, Correspondence, Data Integrity, Security and Human Resources, to ensure consistency in processing and staffing.
Develops and implements comprehensive training materials and processes for the training and orientation of newly hired staff.
Works closely with HR and other relevant departments to ensure orientation of newly hired staff is conducted during the dates designated by RSC Africa’s HR Department and Kasulu Site Manager.
Conducts ongoing training assessments and develops and implements training modules to meet staff training needs.
Consistently strives to find process improvements and ensures current process meets with RSC Africa and USRAP guidelines and standards.
Hires new Field Team staff in conjunction with the Kasulu Site Manager, RSC Operations management, and HR staff.
Liaises closely with the Staff Security Coordinator to ensure all field team staff are in compliance with RSC Africa security guidelines.
Monitors staff time & attendance and other human resource functions associated with supervising staff.
Other duties as assigned.
Qualifications
Education:

Bachelor’s degree in a related field of study is required.
Master’s degree preferred
Experience: (required)

1.5 years related experience and four years professional work experience required.
Supervisory experience is required.
Experience in overseas processing or US refugee resettlement is preferred.
Knowledge/Skills:

Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
Excellent organizational and time management skills.
Fluency in written and verbal English language communication required.  Preliminary screening of writing skills will determine eligibility for interviews for qualified candidates.
Abilities:
The Field Team Supervisor must have the ability to:

supervise field staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
work independently and contribute to overall operations of RSC Africa;
take initiative in the development and completion of projects;
lead others and address issues as they arise;
maintain strict confidentiality with RSC Africa administrative and operational information;
manage a large and diverse workload under pressure with competing priorities;
analyse and solve complex problems and make sound decisions;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage RSC Africa’s resources;
actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Working Conditions
Physical: This position requires bending, squatting, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.

Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.

Special Requirements
Certificate of Good Conduct is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification
None

Competencies
Communication
Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships
Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork
Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.
Field Team Supervisor : Kasulu, Tanzania Field Team Supervisor : Kasulu, Tanzania Reviewed by Kazi Bongo on 6:09:00 AM Rating: 5

JOBS CATEGORY

Tanzania Kenya NGO JOBS Uganda Best Jobs Consultancy Rwanda ICT JOBS Administrative United Nations Sudan Best Jobs Finance Health - Medical Engineering Ethiopia Agricultural Education Lecturer Human Resources Somalia Media Congo - Kinshasa Legal Jobs Bank Jobs Monitoring and Evaluation Mining World Vision Burundi Procurement African Barrick Gold Accountant Zambia Sales and Marketing US EMBASSY East African Community Mozambique Telecoms Research CARE International Save The Children Plan International Arusha Malawi South Sudan Oxfam African Development Bank Scholarships Finance and Administration SafariCom Aviation The Commonwealth American Embassy Sales Environmental Zanzibar Catholic Relief Services USAID Operations FHI 360 UNDP Dar es salaam Security World Bank Economist TradeMark East Africa Unicef Hospitality Managers International Rescue Committee (IRC) Restless Development Accounting Civil Engineers AMREF AfDB African Development Bank COOPI - Cooperazione Internazionale Path International Morogoro Driver - Logistics Utumishi African Union Mwanza Marketing Tigo Jobs Mbeya Au African Union PSI Population Services International Pwc PricewaterhouseCoopers Teaching East African Breweries North Mara Gold Mine ACTED Djibouti Malaria Consortium Bulyanhulu Gold Mine DFID Buzwagi Gold Mine Driver COMESA FINCA JOBS Jhpiego International Jobs Adeso Danish Refugee Council Kilimanjaro Handicap International Pact International Rio Tinto Coca-Cola Nairobi Solidarités International Tender EGPAF Elizabeth Glaser Pediatric AIDS Foundation Logistics Serengeti Breweries Ltd Nation Media Group Africare Norwegian Refugee Council Samaritan's Purse Chemonics International COUNTRY DIRECTOR ICAP of Columbia University InterShips Precision Air RwandAir Marie Stopes International (MSI) Serengeti Breweries Volunteer Climate Change IGAD Tetra Tech ARD One Acre Fund Project Management Clinton Health Access Initiative (CHAI Technoserve Twaweza East Africa Iringa ActionAid Agriculture Jobs Lutheran World Federation SADC Secretariat Tanga Vso International ACDI/VOCA Halmashauri Agha Khan Dodoma Kenya Commercial Bank World Agroforestry Centre Deloitte East Africa International Organization for Migration (IOM) COMESA Secretariat: Software Engineering Tanzania Breweries Pathfinder International Safety and Security Shinyanga Jobs World Health Organization KPMG British Council Futures Group Tanzania Electric Supply Company UN-Habitat WFP World Food Programme Barclays KCB BANK Electrical Engineer Food and Agriculture Organization GEITA GOLD MINING GOAL Tabora WWF World Wide Fund for Nature Microsoft Mombasa TANROADS Tanzania Ports Authority East African Development Bank Family Health International (FHI) IBM EAST AFRICA IntraHealth International Mercy Corps TANESCO AccessBank Community Development Jobs Data Base Management Google Africa ICAP - TZ KEMRI/CDC Program WaterAid Tanzania Auditor Stanbic Bank Amnesty Horn Relief Kampala Management Systems International (MSI) SNV International Standard Chartered Bank VETA Christian Aid DIAMOND TRUST BANK Helen Keller International Help Age Mtwara Uganda Telecom Airtel Africa Equity Bank Internships Marie Stopes Web Development B B C WORLD SERVICE Human Rights Kigali Makerere University Nile Basin Initiative TCRA Kenyatta University Mzumbe University Nile Breweries Limited Tulawaka Gold Mine University of Nairobi kenya Airways Bank of Tanzania Graduates MTN Muhimbili National Hospital NSSF National Social Security Fund Nepad Partners in Health Room to Read SERIKALINI - GOVERNMENT OF TANZANIA UNWOMEN African Wildlife foundation (AWF) KEMRI Kigoma Librarian MENTOR Initiative SUMATRA Uiversity of Nairobi WaterAid International icipe Project CAFOD - Catholic Agency for Overseas Development Egerton University EngenderHealth Goal Ireland Kagera Kenyan Banks Lake Victoria Basin Commission Peace Corps TASAF Tanzania Social Action Fund Trainee USAILI - INTERVIEW Zanzibar University ACB AKIBA COMMERCIAL BANK AGRA Alliance for a Green Revolution in Africa Advans Bank Ethiopian Airlines Freedom House IITA International Institute of Tropical Agriculture Legal Resolute Tanzania Uganda Uganda National Roads Authority British High Commission ChildFund FilmAid International Moshi NECTA TANAPA Tanzania Civil Aviation Authority (TCAA) United States International University University of Dar es salaam University of Dodoma World Concern Aga Khan Foundation CBA Commercial Bank of Africa EWURA Ecomist Ernst and Young IUCN International Union for Conservation of Nature International Medical Corps Islamic Relief Kakira Sugar Musoma NMB BANK National Institute for Medical Research OPEN UNIVERSITY OF TANZANIA Relief International TAA Tanzania Airports Authority TPDC Trócaire Uganda Revenue Authority VODACOM TANZANIA VSF Belgium Architects Hivos IFC International Finance Corporation Ifakara Health Institute Inoorero University International Commercial Bank Kenya Red Cross Society Medical Oil and Gas Pwani University College SOKOINE UNIVERSITY Singida Tumaini University Water Engineering AWF African Wildlife Foundation Acacia Mining Accounts African Virtual University Altima Africa Ardhi University Bank of Uganda Business Development Concultancy Del Monte Kenya Embassies Kenya Airports Authority Lake Victoria South Water Services Board Mara National Bank of Commerce RECORDS MANAGEMENT JOBS RUKWA Search for Common Ground TTCL Tanzania Telecommunications Company Limited Unilever War Child International Zinduka Afrika ACORD AKU ​Aga Khan University Africa Nazarene University Africa Rice Center (AfricaRice) Aga Khan Health Services CRDB BANK Commercial Bank of Africa Daraja Tanzania Engineers Registration Board (ERB) Fina Bank International Potato Center International Potato Center (CIP) Intrahealth Jomo Kenyatta University Kilimanjaro Christian Medical Centre Kyambogo University Lindi Jobs MCL Mwananchi Communications MUHAS-harvad Moi University National University of Rwanda Ngorongoro Conservation Area Authority Nuru International Nzoia sugar Company RTI International Ruvuma SUA SOKOINE UNIVERSITY OF AGRICULTURE THE LAW SCHOOL OF TANZANIA TRA Tanzania Revenue Authority Tanzania Postal Bank The Foundation For Civil Society Western Union Action Against Hunger (ACF) Agricultural Society of Kenya BRALIRWA Bondo University College Caritas Comoros Concern Worldwide Conservation Jobs Consolidated Bank of Kenya DHL Express Ewaso Ngiro South River Basin Development Authority Geologist Gulf African Bank INSTITUTE OF ADULT EDUCATION Jomo Kenyatta University of Agriculture and Technology Kabale University Kabale University (KAB) Kenya Ports Authority KickStart International MORUWASA Morogoro Urban Water and Sanitation Authority MSH Management Sciences for Health Mumias Sugar Company NBC BANK Nairobi Hospital Nkumba University Rural Electrification Agency SOKINE UNIVERSITY STAMIGOLD Songea Stores TACAIDS TCU Tanzania Commission for Universities Tullow Oil World Lung Foundation (WLF) AIR TANZANIA ALAF Limited Aga Khan Development Network (AKDN) Aga Khan Hospital Air Malawi American Refuge Committee BTC Belgian Technical Cooperation Bhttp://www.blogger.com/img/blank.gifank of Tanzania Bioversity International CHF International Customer Service Jobs DANGOTE DIT DAR ES SALAAM INSTITUTE OF TECHNOLOGY Danida Dar es Salaam Institute of Technology Daystar University European Union IFM INSTITUTE OF FINANCE MANAGEMENT ITECH Internews® Network KUITWA KAZINI Kenya Accreditation Service Kenya Polytechnic University College Kisii University College Kisumu Laboratory Jobs MSF Switzerland Management Sciences for Health Manyara Maseno University Ministry of State for Planning Muteesa 1 Royal University Médecins Sans Frontières Narok University College Njombe OSHA Occupational safety and Health Authority Open Society Initiative for Eastern Africa (OSIEA) PA PAC Petroleum EngineerS RWANDA HOUSING AUTHORITY Seychelles Songas TARURA TBC TANZANIA BROADCASTING CORPORATION TBS TANZANIA BUREAU OF STANDARDS TFDA TANZANIA FOOD AND DRUGS AUTHORITY TIB - Tanzania Investment Bank Tanzania Mortagage Refinance Company Tanzania Teachers’ Union Transmara Sugar Company Tropical Pesticides Research Institute Tumba College of Technology Twiga Cement UNOCHA Umma University University WRP Walter Reed Project ZANTEL ao uga
Powered by Blogger.